Basney Honda

Maintenance I brought our CRV in on our way home from a week long road trip because the tire pressure indicator came on. They did the whole service that was due i I brought our CRV in on our way home from a week long road trip because the tire pressure indicator came on. They did the whole service that was due in just a little over an hour with no appointment. In addition, no tire problem, it was just a little low on air! Good customer service. More

Car purchase I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make t I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make the decision to purchase another car. “ Thank you both and thanks for the loan of the CR-V.” Bob Briney was a great salesman to work with. He was so busy trying to help a number of people at the same time. Made me wonder where the other sales people might be. As I didn’t see anyone else. And that is my only complaint. It seems I was there a very long time. More

Doesn’t check my fluid levels during an oil change When I brought my car in for an oil change prior to an out of town trip I told the service department to make sure my fluid levels are full and he ass When I brought my car in for an oil change prior to an out of town trip I told the service department to make sure my fluid levels are full and he assured me it’s part of the point checkup. Upon checkout the fluid levels were marked in the green and the service guy told me non was added. On my way home my car over heated and I stopped at DD tire in Niles where they found no leaks but rather an empty coolant tank fluid level. Obviously it was not checked when I got my oil change thus causing a lot of damage. I ended up renting a car to my trip while my car wAs at DD tire because the report From the dealer showed my fluid levels were adequate (nothing wAs added) causing me to think something was seriously wrong with my auto. I ended up paying for a rental cause basney Honda did not do the job I paid them for. Also the service tech refused to honor a coupon I had left st home due to a spontaneous service stop. Talked to someone at basney Honda who never called me back More

Excellent service! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! Traded in my car for a newer model and Brandon was excellent and was able to help me get what I wanted! Everyone was very friendly and personable! More

Good sales bad service Bought my civic there and they was great through the sales process. Had a airbag recall 6 months later. Justin the salesman recognized me and took the Bought my civic there and they was great through the sales process. Had a airbag recall 6 months later. Justin the salesman recognized me and took the time to ask how I liked it and everything. I was very impressed by that. But when I got the car back there was a cut in the dash right where they was working and the service manager tried to argue with me that there’s no way they could’ve done it. Even though it was the airbag panel on the dash right where they just replaced the airbag. I understand they go through the glove box but something still happened. A+ to Justin F to service. My service advisor Brian was great it comes down to the tech and the manager. More

Great service Had a unique situation where I needed immediate service and Brad was able to fit me into their schedule. A little over an hour later I was on my way. Had a unique situation where I needed immediate service and Brad was able to fit me into their schedule. A little over an hour later I was on my way. Thanks for saving the day, Brad! More

Excellent service for thorough alignment Matt in the service department was excellent. He is friendly, positive attitude, knowledgeable and efficient. He should be teaching some folks in sale Matt in the service department was excellent. He is friendly, positive attitude, knowledgeable and efficient. He should be teaching some folks in sales department. Roger Loveing needs to not be the first guy you meet at Basney Honda. He could use an attitude adjustment. Not helpful to the point of being rude. I am in my 10th Honda lease and have never, ever, been treated so poorly. More

Extraordinaire Brad was professional and courteous. All the staff was extraordinary. This was my first visit and I am very happy I decided to join the Honda family. Brad was professional and courteous. All the staff was extraordinary. This was my first visit and I am very happy I decided to join the Honda family. More

Service center Very good service. Mr. Lynn was professional and prompt. Service was completed in a timely manner. The waiting area is very nice and the compliment Very good service. Mr. Lynn was professional and prompt. Service was completed in a timely manner. The waiting area is very nice and the complimentary water is appreciated. More

Bob was awesome Never had a salesman explain all the features of a new vehicle to me before. Bob was very patient and worked with us along with several others at the Never had a salesman explain all the features of a new vehicle to me before. Bob was very patient and worked with us along with several others at the same time. Never seemed rushed or inconvenienced and always seemed genuine. He made my first time buying a Honda a wonderful experience. More