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Basney Honda
Mishawaka, IN
2,801 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,801 reviews
September 06, 2019
Great communication Service department was great. They communicate well and are very polite. They make sure to cover your seat and steering wheel while in your vehicle. W Service department was great. They communicate well and are very polite. They make sure to cover your seat and steering wheel while in your vehicle. Would recommend to anyone. More
by Xman
Verified CustomerEmployees Worked With
Matt Mulstay
September 06, 2019
Great service with a smile Made me feel at home. Great attention to detail and car was done in short period of time. Car wash was a plus. Thank you! Made me feel at home. Great attention to detail and car was done in short period of time. Car wash was a plus. Thank you! More
by nevin_siqueira
Employees Worked With
Matt Mulstay
September 06, 2019
oil change I came in for an oil change at apparently a busy time of day. I was told a 2 to 3 hour wait. I waited...1 hour! I was delighted. They changed my oil, I came in for an oil change at apparently a busy time of day. I was told a 2 to 3 hour wait. I waited...1 hour! I was delighted. They changed my oil, rotated my tires, filled fluids, and gave me a car wash. I was happy. More
by dknevels
Employees Worked With
Craig W., Brad Pankow
September 06, 2019
Service and Matt great!!! Parts dept has opportunities I came in for a passenger side airbag recall on a '02 Honda Civic LX. Everyone in service was very nice and friendly! The waiting area is nice and had I came in for a passenger side airbag recall on a '02 Honda Civic LX. Everyone in service was very nice and friendly! The waiting area is nice and had popcorn and coffee complimentary. They found that my seatbelt needed repair and fixed it free of charge. Service department was a 100% wonderful experience, however the parts department felt like I was inconveniencing them by asking for quotes on some parts I was interested in getting from the dealer instead of a part store. They did not seem interested in giving exceptional customer service like the service department provided. The parts department seemed to be more interested in their personal cell phones. More
by ehall18924
Employees Worked With
Matt Mulstay
September 05, 2019
New Car This is my 10th car From Basney Honda. The service I have received over that time has been excellent. The people are knowledgeable and willing to wo This is my 10th car From Basney Honda. The service I have received over that time has been excellent. The people are knowledgeable and willing to work with you to get your car needs met. More
by Minerva
September 04, 2019
The recall was taken care of in the time extimated by Matt. Getting my car done on time is important to me. Also, Matt was very courteous, and could answer all my questions about my car. I received a multi po Getting my car done on time is important to me. Also, Matt was very courteous, and could answer all my questions about my car. I received a multi point inspection as well. I have not had any problems with the gear shift that was repaired due to a recall. Very please with Basney Honda! More
by retiredrn2005
Employees Worked With
Matt Mulstay
September 04, 2019
Always great! Prompt courteous service. Provided a complete report and the price seemed fair. I love Basney Honda. I had a pin hole leak in one tire which they patc Prompt courteous service. Provided a complete report and the price seemed fair. I love Basney Honda. I had a pin hole leak in one tire which they patched and recommended I replace tires before winter. More
by sturman.steve
Employees Worked With
Matt Mulstay
September 03, 2019
Great customer service We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in he We had a very pleasant experience at Basney Honda! It started online with making an inquiry about a vehicle. Leslie was very prompt and helpful in her email responses throughout the day. We then went in for a test drive that same day and was partnered with Brandon Wilson. He was very helpful, pleasant, down to earth, and a definite people person. Some salesmen are very pushy and stand-offish, Brandon was the complete opposite. I highly recommend Brandon for your future purcheses and would love to work with him again if we were to buy another vehicle at Basney Honda. More
by austin.oconnor33
September 02, 2019
Excellent customer service Matt was so helpful and has a great knowledge of Hondas. He is so honest, personable, and knew exactly what my Accord needed!! The shuttle service Matt was so helpful and has a great knowledge of Hondas. He is so honest, personable, and knew exactly what my Accord needed!! The shuttle service was great and the drivers very considerate. I am always treated with respect at your dealership. More
by SMILINGMOE
Employees Worked With
shuttle drivers, Matt Mulstay
September 02, 2019
08/28/19 HONDA SERVICE Matt Mulstay was very courteous as well as very helpful coordinating my 2009 Honda Fit's 150,000 mile Basney Service on 08/28/19. Matt Mulstay was very courteous as well as very helpful coordinating my 2009 Honda Fit's 150,000 mile Basney Service on 08/28/19. More
by RTYLER-1
