Basney Honda

It could be worse . . . A comfortable waiting room and staff who know how to make and take jokes. If I need to spend several hours waiting for service, this is a good place A comfortable waiting room and staff who know how to make and take jokes. If I need to spend several hours waiting for service, this is a good place to do it. And you know the result will be what what you wanted in the first place. Technicians found a nail in one tire and repaired it. Great detail attention! More

Efficient helpful service . My problems were resolved quickly and efficiently. The shuttle service was handy. My car was ready well within the estimated time. All the employees . My problems were resolved quickly and efficiently. The shuttle service was handy. My car was ready well within the estimated time. All the employees seemed cheerful and friendly. More

Incredibly unprofessional I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to get the duplicated key. The service member explained to me at the end that the Honda online key database was down and was very slow. That’s frustrating, but understandable. What was unacceptable is that it seemed as though a handful of employees were working very hard, and the rest were generally standing around. There was a waiting room full of people (some who had been there even longer than me), and we were treated to hearing over the intercom multiple times that there were two employees with birthdays that day. Not trying to be a fun killer, I understand having a little fun, but it came off as a complete disregard for the extended wait of your customers. Overall it seemed as though there were plenty of staff members, but few were really working. Naming Brian in this review because he seemed to be one of the few working. More

great experience i bought a certified pre-owned vehicle from basney and the experience was great. Brandon was so helpful through the whole experience and quick to answ i bought a certified pre-owned vehicle from basney and the experience was great. Brandon was so helpful through the whole experience and quick to answer any questions. everyone was very friendly as well. will definitely be back for future car purchases More

Got exactly what I wanted in the end I went to Basney for a new car because my son has leased his last 2 cars and had great service and great cars. Also, the Basney name has been around f I went to Basney for a new car because my son has leased his last 2 cars and had great service and great cars. Also, the Basney name has been around for a long time and I trust them. I was a little frustrated after my visit; I told the sales person that I wanted a new CRV and he spent our entire time together trying to sell me a used CRV. He never even showed me a new one. After I left, another salesman called me and said that he wasn’t happy with the way things went. He asked me to come back and he would make sure that I got a new CRV to test drive and keep over night. I instantly fell in love and bought that car. The moral of the story - Basney will work with you to make sure you get what you want. I will definitely go back! More

Basney is wonderful! Basney is a great place! Whether you’re buying a car or just in for a service! They always make sure customers leave happy! I purchased my car from Sc Basney is a great place! Whether you’re buying a car or just in for a service! They always make sure customers leave happy! I purchased my car from Scott originally and he made sure I got the best deal. During my service I was with Matt and he is the BEST! He’s so nice and quick to make sure you know exactly what is going on with you’re vehicle. Super genuine and overall nice guy. More

Solid Service Gave pretty good service in reasonable time frame..helped diagnose upcoming issue to address in future. Friendly service and seemed to be looking out Gave pretty good service in reasonable time frame..helped diagnose upcoming issue to address in future. Friendly service and seemed to be looking out for needs of car. More

Customer service subpar I called Friday at 5:20pm to schedule service. The operator tried connecting me but the person wasn’t available. I explained about the last service an I called Friday at 5:20pm to schedule service. The operator tried connecting me but the person wasn’t available. I explained about the last service and the poor response. I asked for a call back that day and was assured that she would walk the phone message back to them. I never received a call until Monday morning which is when I wanted to drop off my vehicle for the recall. Again Basney dropped the ball. Not happy at all. More

Fast and courteous! We had our CRV serviced recently and we were very happy with the whole process. Our service writer, Matt, was very courteous and a joy to deal with. We had our CRV serviced recently and we were very happy with the whole process. Our service writer, Matt, was very courteous and a joy to deal with. Thank you for your friendly and excellent service!! More

Great service & help Honda 2017 CRV Real transaxle fluid replaced on my Honda and also relayed information about other possible service needed. Easy to get in via q Honda 2017 CRV Real transaxle fluid replaced on my Honda and also relayed information about other possible service needed. Easy to get in via quick service. New what I needed and work done expeditiously! More