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Basney Honda
Mishawaka, IN
2,706 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,706 reviews
August 12, 2019
Great and efficient service I went in the evening before my scheduled appointment to drop off my car to be serviced, and my car was serviced, and they were also able to fix somet I went in the evening before my scheduled appointment to drop off my car to be serviced, and my car was serviced, and they were also able to fix something I hadn’t initially come in for. The staff was very polite, and I was thrilled they were able to fit me in a day early. More
by jglaenger
Verified CustomerEmployees Worked With
Brad Pankow
August 12, 2019
Scheduling an appointment I love the new option to schedule an appointment ahead of time for an oil change; this way I don’t have to sit there and wait for over an hour. I love the new option to schedule an appointment ahead of time for an oil change; this way I don’t have to sit there and wait for over an hour. More
by JAMIEYOKO
Employees Worked With
Brad Pankow
August 12, 2019
Great customer service Love the new changes in the waiting room! Brad didn’t try and add on extra unnecessary service. I was glad I could use a service coupon, very affordab Love the new changes in the waiting room! Brad didn’t try and add on extra unnecessary service. I was glad I could use a service coupon, very affordable service. More
by GILL.TRACYLYNN
Employees Worked With
Brad Pankow
August 09, 2019
Quick service, professional staff Had a great experience getting my vehicle serviced. Everyone was very knowledgeable and helpful. The service cost lest than estimated and it was also Had a great experience getting my vehicle serviced. Everyone was very knowledgeable and helpful. The service cost lest than estimated and it was also quicker than expected. I dealt with both Brad and Austin, but I mainly worked with Austin and he was amazing. Professional but funny. More
by leabhen
August 09, 2019
Oil Change I’ve never received anything less than excellent care by the service staff at Basney Honda. I will continue to bring my vehicle to Basney Honda as I’ve never received anything less than excellent care by the service staff at Basney Honda. I will continue to bring my vehicle to Basney Honda as long as I continue to receive excellent service and care. Excellent Customer service is becoming rare these days and I’m pleased Basney Honda still makes it a priority. I cannot say the same of their other competitors on Grape Rd. More
by Cjmomof3
Employees Worked With
Matt Mulstay
August 08, 2019
Great service! Fast service with no need for an appointment. Austin Aufie was friendly and professional. He explained recommendations for future service but didn't p Fast service with no need for an appointment. Austin Aufie was friendly and professional. He explained recommendations for future service but didn't pressure me into having them completed right then. Thanks for the free car wash. More
by CALEXANDER4
Employees Worked With
August 08, 2019
Stop bullxxxxing your customers If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and as If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and ask what's going on dont get upset that I'm asking what's going on because I need my car back. Then when you finally get the parts I get told my car will be done at 3pm. When I call I'm told the person. That was working on my car had decided to go home and it would likely be 7pm that it would be done now. This was the worst customer service I've ever had a shop. When I told your service manager matt I was unhappy and would never bring my car back he said that it wasn't his problem and hes sorry I feel that way. He didn't seem to care about customer satisfaction threw the entire process and would never give a straight answer on the timeline or if you guys had the parts. I'd fire him but that's just me.. More
by BMYNSBERGE
Employees Worked With
Matt Mulstay
August 08, 2019
Excellent Brian Smith is an excellent salesman. He is very knowledgeable of the Honda vehicle. My nephew is a return buyer of Brian's. He spoke very highly of Brian Smith is an excellent salesman. He is very knowledgeable of the Honda vehicle. My nephew is a return buyer of Brian's. He spoke very highly of Brian and wanted to deal with him, again. More
by pvpenn75
August 08, 2019
Was taken care of fast . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. More
by Mike
Employees Worked With
August 08, 2019
Absolutely awesome. Brad is the best!! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! More
by R.GATES
