Basney Honda

Un happy with wait From start to finish, it took almost 3.25 hours to sign and purchase our vehicle. I understand that there are busy days but waiting this long to spe From start to finish, it took almost 3.25 hours to sign and purchase our vehicle. I understand that there are busy days but waiting this long to speak with a finance rep is out of the question. We live the vehicle but we’re pretty dissatisfied with the overall experience. More

Matt was very knowledgeable, professional, and courteous. Only dealt with service this visit. Not 100% satisfied with this particular Odyssey but corrections this visit was professionally addressed by Matt in Only dealt with service this visit. Not 100% satisfied with this particular Odyssey but corrections this visit was professionally addressed by Matt in service. We More

Great, friendly service Austin is always helpful and very friendly. Service is always good quality, and the shuttle service allows me to go about my day while the service pe Austin is always helpful and very friendly. Service is always good quality, and the shuttle service allows me to go about my day while the service people finish up More

Change oil Austin has done a great job. He welcomed me very well. I did envoy talking to him. He explained me what I will do to improve the quality of my car. Austin has done a great job. He welcomed me very well. I did envoy talking to him. He explained me what I will do to improve the quality of my car. More

Fast and no nonsense In at 8:30 am and out by 11:00 am, the salesman was efficient and helpful. Best experience buying a car I’ve ever had. In at 8:30 am and out by 11:00 am, the salesman was efficient and helpful. Best experience buying a car I’ve ever had. More

Great customer service To be honest, there was a whole bunch of issues that had me be at the dealership, essentially all day. But it didn’t stop them from giving their best To be honest, there was a whole bunch of issues that had me be at the dealership, essentially all day. But it didn’t stop them from giving their best efforts in helping me get a new car. More

Easy to work with. Professional. Visited on a Sunday and found a car we were interested in. Went online when they were open and found the car. Sent an I'm interested message and value Visited on a Sunday and found a car we were interested in. Went online when they were open and found the car. Sent an I'm interested message and value my trade in. Received a telephone call within minutes. Talked with Leslie and told her when we'd be there to test drive. Test drove, looked at options to buy it lease. Decided to lease. Completed paperwork and left with the car. More

Excellent dealership! Basney Honda is a great dealership. They had what I wanted in stock and quickly got the paperwork in order! This is my third lease from them and I wi Basney Honda is a great dealership. They had what I wanted in stock and quickly got the paperwork in order! This is my third lease from them and I will go back again. Thanks to Our salesman, Bryan Smith, for putting it all together and getting us on the road! 😊 More

BAD! Never again this dealer! 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, pas 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, passed around to different guys, used a 14 yr old phone to try to contact me. I just bought this! Why wasnt new #in system, no return call on hatch prob. Ignored by Jay. Had to go thru several guys tlin service dept to get things done. Thank god i bought a warranty. I was told you bought used.this how you treat buyers of used vehicles? Still have some tire issues, hate to go back to them. Should have traded this car out for me. This all happened in 1st 2 weeks of purchase.held up for a week of getting muffler as they used old phone number.Very disappointed in this place an treatment. Brad in service only decent guy. Would never recommend to anyone..asked for carfax at beginning. Was given after i had signed. Set up technique i believe. Now supposedly in hands of Chip Basney. Been a week again no word. Terrible business dealings. All within first 3 weeks of purchase if you count week waiting for muffler to be replaced. Was told had parts next day but used old old number to contact me! Dont they update system when someone buys? Failed me as a customer the whole deal. So here is your survey you asked for. I doubt if any improvements will be seen. For price i was charged i was ripped off. More

Grateful! I really enjoyed getting another car cause the Accord was too low for me n my husband..Roger was very helpful in helping me decide to get the CRV in I really enjoyed getting another car cause the Accord was too low for me n my husband..Roger was very helpful in helping me decide to get the CRV in stead of HRV..THANK YOU ..I Love my new car..n lease! Now I can trade in 3 yrs n get another one! More