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Basney Honda
Mishawaka, IN
2,706 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,707 reviews
September 09, 2019
Great experience! Helpful staff, very efficient! I was impressed by the volume of cars they serviced in a short amount of time. I was able to be in and out within an ho Helpful staff, very efficient! I was impressed by the volume of cars they serviced in a short amount of time. I was able to be in and out within an hour! More
by A.Kish
Verified CustomerEmployees Worked With
Brad Pankow, Brian Lynn
September 08, 2019
Great service. Greater customer service. The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate Basney! More
by brandycarich
September 08, 2019
Pleasant oil change experience I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It wa I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It was less than an hour. Clean and friendly place. More
by akling512
Employees Worked With
September 06, 2019
Replace fog lamp bulb The bulb was replaced quickly, the wait time was minimal, and as always, everyone was friendly and helpful from those in the work bay area where I fir The bulb was replaced quickly, the wait time was minimal, and as always, everyone was friendly and helpful from those in the work bay area where I first pulled in to those inside in the office area. More
by LINDABROOKSHIRE
September 06, 2019
Got me in and out fast Always bring my car in and always great service with Brad and Austin. Get you in and out as fast as they can and very honest. Always bring my car in and always great service with Brad and Austin. Get you in and out as fast as they can and very honest. More
by NICKRBAUTERS
September 06, 2019
Key replacement Pleasantly surprised to learn replacement keys are kept in stock. Scheduled the cut and programming for later in the afternoon. In less than an hou Pleasantly surprised to learn replacement keys are kept in stock. Scheduled the cut and programming for later in the afternoon. In less than an hour I was back on the road with a new key that didn’t break apart when in the ignition. Parts guys and Service Advisors were professional and courteous. More
by BURSLEYFAM
Employees Worked With
Matt Mulstay
September 06, 2019
Great communication Service department was great. They communicate well and are very polite. They make sure to cover your seat and steering wheel while in your vehicle. W Service department was great. They communicate well and are very polite. They make sure to cover your seat and steering wheel while in your vehicle. Would recommend to anyone. More
by Xman
Employees Worked With
Matt Mulstay
September 06, 2019
Great service with a smile Made me feel at home. Great attention to detail and car was done in short period of time. Car wash was a plus. Thank you! Made me feel at home. Great attention to detail and car was done in short period of time. Car wash was a plus. Thank you! More
by nevin_siqueira
Employees Worked With
Matt Mulstay
September 06, 2019
oil change I came in for an oil change at apparently a busy time of day. I was told a 2 to 3 hour wait. I waited...1 hour! I was delighted. They changed my oil, I came in for an oil change at apparently a busy time of day. I was told a 2 to 3 hour wait. I waited...1 hour! I was delighted. They changed my oil, rotated my tires, filled fluids, and gave me a car wash. I was happy. More
by dknevels
Employees Worked With
Craig W., Brad Pankow
September 06, 2019
Service and Matt great!!! Parts dept has opportunities I came in for a passenger side airbag recall on a '02 Honda Civic LX. Everyone in service was very nice and friendly! The waiting area is nice and had I came in for a passenger side airbag recall on a '02 Honda Civic LX. Everyone in service was very nice and friendly! The waiting area is nice and had popcorn and coffee complimentary. They found that my seatbelt needed repair and fixed it free of charge. Service department was a 100% wonderful experience, however the parts department felt like I was inconveniencing them by asking for quotes on some parts I was interested in getting from the dealer instead of a part store. They did not seem interested in giving exceptional customer service like the service department provided. The parts department seemed to be more interested in their personal cell phones. More
by ehall18924
Employees Worked With
Matt Mulstay
