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Basney Honda
Mishawaka, IN
2,707 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,707 reviews
September 12, 2019
Recall fix up on airbag. The service personnel took care of the problem in a timely manner just as they have done in the past. They check over your car or. van to keep it safe The service personnel took care of the problem in a timely manner just as they have done in the past. They check over your car or. van to keep it safe for you! More
by FREITAGMT
Verified CustomerEmployees Worked With
Brad Pankow
September 11, 2019
Pleasant friendsly experience Helpful and pleasant staff. Worked to accommodate our needs and schedules. Have really had great experiences with the Basney Honda staff and service. Helpful and pleasant staff. Worked to accommodate our needs and schedules. Have really had great experiences with the Basney Honda staff and service. Thank you! More
by murb
September 10, 2019
Easy and fast! The sales man brandon wilson made my life better and gives me a good deal! I will alway be willing to do binuess wirh them! The sales man brandon wilson made my life better and gives me a good deal! I will alway be willing to do binuess wirh them! More
by Luis
September 10, 2019
Dead battery Frustrating that I had to get my car towed back to the dealership when the day before I had the car in there because the battery was dead. Since the b Frustrating that I had to get my car towed back to the dealership when the day before I had the car in there because the battery was dead. Since the battery supposedly passed Honda’s test they could or would not change out the battery at that time. So Honda had to pay the extra for towing, I was inconvenienced a second time and the dealer gets a less than great rating. I suggest a better test for the battery because this test was not accurate. As to Honda I am disappointed in this vehicle. First I have an issue with gas in the oil, CRV with 1.5L and turbo , then I report an issue with the display that causes it to randomly start flashing and now at less than a 1 1/2 year old the battery is bad. The first and third issue have been corrected but still waiting on the fix for the display. So how do you think I should rate the Honda dealer? Mediocre at best. More
by DAVIDLKLINE
Employees Worked With
Brad Pankow, Matt Mulstay
September 10, 2019
Great service. Very courteous. I was met by Matt immediately after I came inside the door. He was very courteous, informative, and got me going quickly. This matches my experience I was met by Matt immediately after I came inside the door. He was very courteous, informative, and got me going quickly. This matches my experience with him before and I make sure to deal with him each time. More
by TANDPBALL
Employees Worked With
Matt Mulstay
September 09, 2019
The good and bad customer service reps. Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I ne Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I new when the shuttle would arrive etc. I am assuming Brian was the person I was dealing with via text message. He seemed ok. I did have to pick my car up and then drop it back off for a 2nd day as it is my primary vehicle and you did not have a loaner. I dropped my car off the 2nd before 8 am. At 2 when I did not receive an update, I sent a message and then was told I would be called when it was done. I got a text., When I did make it to your establishment to pay for and reclaim my car, Brian did not EVER refer to me by name. He pulled my keys, took me right to pay, never asked me if I had any questions, or even explained what was done to my car. (I looked everything up on line to see what was actually done via videos). I just felt like he wanted me to pay and get out. Never even said goodbye or anything. This was the WORST customer service I have ever had at your place. I will not have Brian assist me again. More
by Mepace2002
September 09, 2019
Service Great communication. Love the shuttle service. Always a good value for service have. an A/C issue that could not be resolved, but service guys got m Great communication. Love the shuttle service. Always a good value for service have. an A/C issue that could not be resolved, but service guys got me set for the time being. More
by CHIAMESG
Employees Worked With
Matt Mulstay
September 09, 2019
Airbag recall Everything went well!! Dropped it off and the shuttle took me home!! They picked me up the next morning when my car was done. Everyone was very kind a Everything went well!! Dropped it off and the shuttle took me home!! They picked me up the next morning when my car was done. Everyone was very kind and professional! More
by JLOHMULLER
Employees Worked With
Brad Pankow
September 09, 2019
Excellent Couldn’t ask for any better service. Everything was perfectly done along with car wash I’ll be back there for sure if I need anything else Couldn’t ask for any better service. Everything was perfectly done along with car wash I’ll be back there for sure if I need anything else More
by Sam
Employees Worked With
Matt Mulstay
September 09, 2019
Amazing customer service We dealt with Bryan Smith. He was absolutely wonderful. Very in depth. He went over everything amd gave us contact information so if we had any furt We dealt with Bryan Smith. He was absolutely wonderful. Very in depth. He went over everything amd gave us contact information so if we had any further questions. Has checked in to aee how we loved our bew Honda Pilot!!! Tha k.you for the wonderful buying experience More
by rabryant0
