Basney Honda

Purchase of used car Ron is amazing! This is our second used car purchase since June 2018 and he has been extremely helpful in both.! We would highly recommend him to our Ron is amazing! This is our second used car purchase since June 2018 and he has been extremely helpful in both.! We would highly recommend him to our friends! More

Extremely expensive Cost for the repairs was over priced, especially since one repair basically over lapped the other in as far as labor hours were concerned. Seem like a Cost for the repairs was over priced, especially since one repair basically over lapped the other in as far as labor hours were concerned. Seem like a double charge. More

3rd Honda from Basney I go to Basney because I’ve never felt pressured to buy anything. They show you what you are interested in and give you options, but not in a high pre I go to Basney because I’ve never felt pressured to buy anything. They show you what you are interested in and give you options, but not in a high pressured way. We just bought a Pilot and they matched a price given to us from an online dealer. Easy Peasy! I’ve also used their service department, which is equally nice and honest. The employees seem generally happy to be at work. More

Too busy/unwelcoming I will look for another dealership to bring my vehicle to next time for service. From my calll to see if I could schedule service to arriving I never I will look for another dealership to bring my vehicle to next time for service. From my calll to see if I could schedule service to arriving I never felt appreciated for my business. More

Very clean and efficient I was only there for an oil change but everything in the service area and waiting room was very clean and welcoming. All the staff is always so pleasa I was only there for an oil change but everything in the service area and waiting room was very clean and welcoming. All the staff is always so pleasant and friendly. The work was done quickly and who doesn’t love a free car wash! More

Brake repair New pilot, less than 500 miles, had a groove in the one rotor, needed to be changed, but they asked me what I wanted done?! New pilot, less than 500 miles, had a groove in the one rotor, needed to be changed, but they asked me what I wanted done?! More

15K Mile Service Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my overall stay/wait. I also asked them to look at loose trim on left rear bumper that I had noticed about a week after purchase. Every time I pushed it in it would stay in place for 3-7 days and then pop out again. They said it appears that corner of bumper had been hit and the clips holding trim piece needed replacement. I explained this was a used car I had purchased in April (Honda Certified Preowned) and that to the best of my knowledge whatever happened had been prior to my purchasing the vehicle. Advisor checked with manager and said it was not covered. They offered to fix at my expense for ~$700, which I declined. Seems this was something that occurred prior to my purchase and was most likely missed during certification. We be discussion with sales person next visit. More

Never expected such a great experience! Best car buying experience I've ever had! I was upside down on my trade in and hoping to lease with the lowest payments possible. Bob pretty much wo Best car buying experience I've ever had! I was upside down on my trade in and hoping to lease with the lowest payments possible. Bob pretty much worked the whole deal backwards for me and was able to get me into a brand new Civic LX that I actually disnt even look at until I finished the lease! I wasn't worried about what car it was or how it drove, I just needed to get away from trade upside down vehicles. They did exactly that! I was even able to add in the service package so regular maintenance (full synthetic oil changes, filters, even wipers annually)! Plus free car washes any time! The base model Civic LX comes with way more awesome features than I'd expected! I'm ecstatic right now! More

Disappointment My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental More

Service visit Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touc Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touch More