Basney BMW

Service and new vehicle purchase I will never go to another dealer in this area for service, sales or anything else. They've always treated me like family!!! Love this dealership e I will never go to another dealer in this area for service, sales or anything else. They've always treated me like family!!! Love this dealership e More

Scheduled service Emailed to set up our first service for our CX-5. No problem scheduling date and time for our schedule. Waited about an hour at dealership, everyone Emailed to set up our first service for our CX-5. No problem scheduling date and time for our schedule. Waited about an hour at dealership, everyone very friendly and courteous. More

Saved Our Wagon Yes, Basney BMW saved our old and tired 2008 BMW 535xiT yet again after it was towed in with engine light and transmission warning lights on. Sometime Yes, Basney BMW saved our old and tired 2008 BMW 535xiT yet again after it was towed in with engine light and transmission warning lights on. Sometimes I wish they wouldn't be so good at resurrecting this car so my husband would just get a new one! They diagnosed the problem, which turned out to be a crankshaft sensor, replaced it, did the usual maintenance on the car and my husband's car is back on the road again! This car has had at least nine lives maybe more, and Basney is too good at fixing it! All in all, another great experience at Basney! Their service department is the best! I just wish at some point they would refer us to the sales department! More

Exerllent service Customers are treated as royal! Great experience every time I go to the building. Everyone in the team cares about you. Thanks for the first class ser Customers are treated as royal! Great experience every time I go to the building. Everyone in the team cares about you. Thanks for the first class service! More

The Best! I have been a lifelong customer of the Basney group. They stand behind everything they sell. The most impressive thing about Basney is you are alway I have been a lifelong customer of the Basney group. They stand behind everything they sell. The most impressive thing about Basney is you are always dealing with the same people... Employees at Basney don't leave... More

Best service ever! Always excellent to work with. Scheduling is super easy, they are quick to provide a loaner vehicle, and over the top helpful when loading & unloading Always excellent to work with. Scheduling is super easy, they are quick to provide a loaner vehicle, and over the top helpful when loading & unloading my car. My husband and I have decided we would continue to buy our vehicles from them just because of the exceptional experience we've had. More

Leased a 320xi and love everything about it. Sales staff was very helpful and answered all my questions. They all worked as a team and all very there to assist me. and love everything about it. Sales staff was very helpful and answered all my questions. They all worked as a team and all very there to assist me. More

emergency service response Driving from Illinois to Michigan and had an engine malfunction alert. Found Basney who took the car in and provided a courtesy car to allow us to com Driving from Illinois to Michigan and had an engine malfunction alert. Found Basney who took the car in and provided a courtesy car to allow us to complete our trip about an hour away. Car was repaired within 4 hours new fuel pump. Greg Perz was responsible and profession able and made our experience awesome. More

Great Service! We had the unfortunate thing of a damaged rear door on the passenger side of our 2008 BMW 535xiT. The car was repaired and finished on the date promis We had the unfortunate thing of a damaged rear door on the passenger side of our 2008 BMW 535xiT. The car was repaired and finished on the date promised and what a awesome repair! It looks brand new, no issues closing the door and the color match is top notch! At the same time, I had to have a service indicator reset on my i3 and a full charge to get back home. They were not sure if they would have a loaner car if we needed it and when we arrived, Jason DelGuanto surprised us with a loaner if we needed it. As it turned out, we did not need it as we drove my husband's car while mine was charging for no cost to me. Thank you Basney! I got home and still had 10 miles left on the battery that was 75% charged! Jason is a very hard worker and the whole dealership aims to please! Couldn't be happier! Thanks so much for the great service! More

Service Great service as always. The staff is great to work with and will do what they can to help. I would recommend them for service and to purchase. Will n Great service as always. The staff is great to work with and will do what they can to help. I would recommend them for service and to purchase. Will not be disappointed. More