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Basney BMW
South Bend, IN
185 Reviews
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Showing 185 reviews
December 28, 2016
Purchased Certified Pre-Owned X1 Great Experience! This is a very good, honest car dealership. I had a couple bad experience while looking, but these guys were very upfront with great service. The pape This is a very good, honest car dealership. I had a couple bad experience while looking, but these guys were very upfront with great service. The paperwork process was extremely fast and smooth. Car was exactly as described, and very clean. I dealt with Chad, who is on the younger end and really seemed to "get" how to do deal with younger clients (I.E. we were able to do all price negotiating and documentation via email before I arrived). He was not pushy at all, and I am very happy with the car and the deal. They are very professional and aim for repeat service, and I hope I am able to buy my next car from them as well! As for the couple of "needs work" comments, the gentleman I dealt with for the financing was not super friendly, and the price negotiation could have been slightly easier/faster, but those are very small issues. More
by dval29
Employees Worked With
Chad Klein
December 19, 2016
High Quality at Reasonable Price They thoroughly cleaned the fuel in take manifold of my 2011 335d. After the cleaning, the engine ran like new. The service representative was courteo They thoroughly cleaned the fuel in take manifold of my 2011 335d. After the cleaning, the engine ran like new. The service representative was courteous, professional and knowledgeable. They finished the work promptly, and the price was very reasonable. I surely hope that they keep up the good work! More
by TheXMan
Employees Worked With
Dean Wirth
December 17, 2016
Excellent service. Easy and convenient appointment scheduling! All service advisors are awesome!Dean is professional & knowledgeable and goes through all the processes o Easy and convenient appointment scheduling! All service advisors are awesome!Dean is professional & knowledgeable and goes through all the processes of my vehicle services as well as the future schedule maintenance. Free car loaner is a plus regardless the time of the vehicle service. This is the place for BMW service and peace of mind for BMW owners! More
by Aekeo
Employees Worked With
Dean
December 09, 2016
Service Dropped my wife's X5 and my 750 off for service. Dean was very polite and informative throughout the process. Patrick emailed me to schedule my appoi Dropped my wife's X5 and my 750 off for service. Dean was very polite and informative throughout the process. Patrick emailed me to schedule my appointment and had my loaner ready when I arrived. First class service as usual from basney!!! More
by BMW80
Employees Worked With
Dean, Patrick
November 17, 2016
GREAT SERVICE The Service was GREAT OVERALL...Dean in Service explained every option of fixing my car...He was very courteous and professional.He made sure that we The Service was GREAT OVERALL...Dean in Service explained every option of fixing my car...He was very courteous and professional.He made sure that we communicated while I was at work. He texted me the details and we were able to communicate effectively. And lastly, thanks to the receptionist who stayed till 8p and was courteous as well...Can't forget Shawn who was very instrumental in helping me get my car to the Service Dept... More
by Carl
Employees Worked With
Dean and Shawn
November 16, 2016
Excellence Amazing service for over 3 years . Scheduling is easy and efficient . Services provided are always disclosed prior to performing . Prices are fair . Amazing service for over 3 years . Scheduling is easy and efficient . Services provided are always disclosed prior to performing . Prices are fair . The interaction with the service and sales department is second to none . We are always treated with courtesy and respect and have never felt we are taken advantage of. Highly recommend Basney BMW . More
by Kelly
Employees Worked With
Dean , Jason
November 10, 2016
Excellent service Greg was very flexible in scheduling my appointment and Brett was very helpful with the logistics in picking up and delivering my vehicle. A great ex Greg was very flexible in scheduling my appointment and Brett was very helpful with the logistics in picking up and delivering my vehicle. A great experience overall! More
by PKlyn
Employees Worked With
Greg, Brett
October 28, 2016
1st BMW I was originally looking for a CPO when I first visited Basney BMW. Joe Norton was fantastic to work with. I looked for several months at different I was originally looking for a CPO when I first visited Basney BMW. Joe Norton was fantastic to work with. I looked for several months at different cars/models...test driving a couple each time. Joe was very knowledgable and patient, never pushy, and never hovered. I couldn't have had a more comfortable experience buying any car! Thanks Joe...I love my new BMW! More
by Jack1973
Employees Worked With
Joe Norton
October 18, 2016
First Class Service The team at Basney bends over backwards to accommodate my needs. Because of my work schedule my wife usually takes her CX5 and Miata in for service bu The team at Basney bends over backwards to accommodate my needs. Because of my work schedule my wife usually takes her CX5 and Miata in for service but i still like to be directly involved in the process. Through the use of all forms of social media I'm getting information and providing input in real time, its like I'm right there. They treat us great. More
by TIMOTHY BRUMBAUGH
Employees Worked With
Kevin
October 17, 2016
Great dealership Basney always goes the extra mile. The three words I think of, and I have been a Basney BMW customer for over twenty years, are professional, courteou Basney always goes the extra mile. The three words I think of, and I have been a Basney BMW customer for over twenty years, are professional, courteous, and honest. More
by CharlieH
Employees Worked With
Dean
