Basney BMW
South Bend, IN
Filter Reviews by Keyword
By Type
Showing 185 reviews
As always great service. A pleasure to go there. Probably the best service department I have ever dealt with. Always pleasant. Had a recent air conditioning problem with my 428xi. A time appropriate Probably the best service department I have ever dealt with. Always pleasant. Had a recent air conditioning problem with my 428xi. A time appropriate appointment was given. I was given a very nice loaner car while the problem was being fixed. No waiting around. I could not ask more of a dealership. More
Basney BMW is a pleasure to work with I am the owner of three BMW's and it's always a pleasure coming in to Basney BMW for service and they make a unexpected repair as convenient as possib I am the owner of three BMW's and it's always a pleasure coming in to Basney BMW for service and they make a unexpected repair as convenient as possible as well with shuttle and loaner vehicles available also. The staff of BMW will go above and beyond to try accommodate its customers , that's what makes BMW a different kind of automobile brand along with the BMW quality and vehicle performance of course ! Thank you Basney BMW for all you do ! More
Dean went above and beyond to provide great service Great dealership, Every customer gets an associate assigned to them to make sure they get good service. Dean followed up on the service provided and r Great dealership, Every customer gets an associate assigned to them to make sure they get good service. Dean followed up on the service provided and recommended items to be considered for future service without being pushy. Great guy and great representative of Basney. I'll be back . Basney BMW has a good business model which I wish other dealerships would imitate. More
recall service Dean made sure my vehicle was taken care of and that I had an equivalent loaner vehicle. As usual the service was professional, thorough and courteou Dean made sure my vehicle was taken care of and that I had an equivalent loaner vehicle. As usual the service was professional, thorough and courteous. I appreciate the confirmation of future service requirements and will be calling to schedule that service. More
Very pleased Kevin was very helpful and did everything he promised. It took a little longer so he offered a loner so I could be. Everyone there was very gracious Kevin was very helpful and did everything he promised. It took a little longer so he offered a loner so I could be. Everyone there was very gracious and friendly. More
WHEEL REPAIRS HAD TO HAVE NEW RIM AND TIRE....EXCELLENT SERVICE!!!!!!! TOP NOTCH I HAVE ALWAYS BEEN TREATED WITH RESPECT AND MADE A PRIORITY, THEY MAKE YOU FEEL LI HAD TO HAVE NEW RIM AND TIRE....EXCELLENT SERVICE!!!!!!! TOP NOTCH I HAVE ALWAYS BEEN TREATED WITH RESPECT AND MADE A PRIORITY, THEY MAKE YOU FEEL LIKE FAMILY More
Great service!!! Scott took care of everything. No issues. Had falling cloth ceiling issue, great estimate and it looks good as new. I really appreciate and like their Scott took care of everything. No issues. Had falling cloth ceiling issue, great estimate and it looks good as new. I really appreciate and like their service department. More
Great‼️ Great service from Greg. No reason to look anywhere else. Everything taken care of as pronised. The detailing was much better than I expected. Overall Great service from Greg. No reason to look anywhere else. Everything taken care of as pronised. The detailing was much better than I expected. Overall, five stars More
They saved the day! We live out of state and had our BMW towed in after a problem on the road. They quickly analyzed the problem, corrected it, and took care of other ser We live out of state and had our BMW towed in after a problem on the road. They quickly analyzed the problem, corrected it, and took care of other service needed before the warranty expired. They were very welcoming and sensitive to our dilemma. The work was completed while we waited. We expects to have to leave the car at least overnight. I would give this dealership a grade of A+. More
Great dealership experience Basney has the least expensive full synthetic oil change, plus does a comprehensive vehicle check, vacuum, and wash. The staff is very friendly, the Basney has the least expensive full synthetic oil change, plus does a comprehensive vehicle check, vacuum, and wash. The staff is very friendly, the waiting area is pleasant, and the garage is immaculate. If I didn't have to take a day off work to have service done there I would have them do all of my service work. (I live far enough away that I don't want to make two trips.) More