Basney BMW

If you are looking for a dealer where arrogance and indifference are guiding principles of their corporate culture, look no further than Basney BMW. I have owned 5 new BMW’s since 2000 and not pu indifference are guiding principles of their corporate culture, look no further than Basney BMW. I have owned 5 new BMW’s since 2000 and not purchased a single one from Basney. Instead I drive 3 hours south to Indianapolis to buy my cars. Why? Because Basney simple isn’t interested in selling cars, or maybe more specifically, working with a buyer under the age of 40. With every purchase but the last two I’ve TRIED to give Basney a shot, but have been met with incompetent sales people, a lack of interest, phone calls that were never returned, a very limited inventory to even LOOK at vehicles that interest me, and a general indifferent attitude that my sale or satisfaction is not important to them. Incredibly, on two occasions upon walking into the showroom to start shopping for a new car, I was told I’d have to make an appointment to see a salesman and come back later. I didn’t know it was necessary to make an APPOINTMENT to buy a $50,000 car, especially with no one else in the showroom but me! One would think sales people would be hungry to sell cars, especially with a qualified buyer (I pulled up in my current 2 year old BMW) who is ready to buy in a sagging market. Another time I pulled up to their showroom (again in my own BMW) just after close to look at a new model on the lot that I was considering, and someone from inside called the POLICE who came to the dealership, watched me, then followed me for 5 miles when I left! Because of the distance to my regular dealer in Indy, I’m often forced to use Basney’s service department for my scheduled maintenance and have had work done there about 4 different times. Normally the service department is a bit more attentive than the sales department, but this week, my wife called to schedule an appointment on her 2011 BMW, and Basney said they had no record of our last name, no clue what she was talking about, and asked her 3 times if she had leased the car from them or somewhere else. (this is not important as you can service a BMW at ANY dealer nationally). She eventually had to provide her VIN number to prove to the service advisor that she did in fact OWN a BMW and then they begrudgingly said they could get to the car in two weeks. This was just for an oil change! The customer experience at Basney is ridiculous. Every website that reviews dealers says the same thing, as Basney has some of the worst ratings I’ve seen, so here’s another one to add to that list. Unless you are 60 years old, drive a 7-series, and are sporting an orange tan from your winter in Sarasota, do yourself a favor and buy somewhere else besides Basney BMW. More

When I bought my first car from Basney BMW the salesman seemed not only to be friendly, but also welcomed me into the BMW family. However, when it came time to purchase my second car things were quite di seemed not only to be friendly, but also welcomed me into the BMW family. However, when it came time to purchase my second car things were quite different. The salesman portrayed an attitude that made it seem as if he was doing me a favor selling me a BMW. The salesman and the service department both showed very little respect on my many visits. As another reviewer as mentioned I feel that this was because I did not have $50,000 around my neck. A few months after buying my second car I was informed that I needed new tires, and a fuel injection cleaning; things that I feel should have been done prior to my purchase. I also discovered that my car was damaged by acid rain from the previous owner... $400 to be fixed. On the day that I went to pick up the car, as I was backing out of the parking spot I stopped to let some people get to their car. At the same time a salesman had told another customer that it was clear and he could backup. He backed into my car. I understand that accidents happen, but not one salesman or one person from the dealership came to see if everything was okay, nor did the salesman who said it was okay for him to backup. For a two year old, $32,000 3 series it was not in very good shape. I will not buy another car from Basney BMW in South Bend Indiana. More

I gave this rating because of the repeated times Basney BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left th BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left the parking lot. I have bought two cars from them, and still I am given no respect in customer service. I just asked to see my car in the BMW garage and the secretary threatened to call security. I was shocked to see such unfriendliness. The pricing is average, but get your car repaired at another dealership because you will spend aa fortune just trying to keep your car up and running here. More

Decent, but not the best. When I complain of noises, it was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other s was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other service work seemed to be completed in a rushed manner. Typically when I needed work done that could be accomplished in one visit, it took three. One to diagnose the problem, another to install the parts (their part stock is low), and a third to re-install the parts due to sloppy installation. On top of that, the prices are high. I have since moved to a Southern state with better service and prices. More

Mr Rousey is always happy to see me everytime I take my car in. He is a true BMW enthusiast. He eats, drinks, and sleeps this stuff. I didn't even buy my car at Basney! Everyone is always quick to ask me h car in. He is a true BMW enthusiast. He eats, drinks, and sleeps this stuff. I didn't even buy my car at Basney! Everyone is always quick to ask me how I'm doing, etc... Keep in mind, I'm only 24. I've been to dealers before where I wouldn't be spoken to if I had $50,000 hanging around my neck. Basney BMW is awesome. They never sell above MSRP, and are always very professional. Mr. Egan is always quick to help the local BMWCCA as well. He donated a tremendous amount of prizes and time to the last Autocross event at Tire Rack. More