Basney BMW

Impeccable Service This is my 2nd 3-series and the service has always been the best. I dropped my coupe off Sun. and by 8:30 a.m. had a service appraisal via email. Ju This is my 2nd 3-series and the service has always been the best. I dropped my coupe off Sun. and by 8:30 a.m. had a service appraisal via email. Justin has replaced Ray well and responded to my phone call. I had my car back by 2 p.m. with all repairs complete and the car washed. Always impeccable service. More

Consistently Good Service Basney BMW is a solid operation. Friendly, Professional, Courteous and Punctual. I feel my BMW is receiving the best service available. True BMW se Basney BMW is a solid operation. Friendly, Professional, Courteous and Punctual. I feel my BMW is receiving the best service available. True BMW service may cost more, but I don't have to worry about my car's performance and reliability. More

BMW Recalled Airbag Replacement Basney was so professional. The experience was very pleasant. They made me the appointment for a week out. They ordered the airbag replacement so t Basney was so professional. The experience was very pleasant. They made me the appointment for a week out. They ordered the airbag replacement so that when I arrived at my appointed time I was in and out in an hour. They also fixed another recall on my BMW that I had forgotten about. They made me feel so confident that everything would work perfectly now. The Customer Service person was so friendly and made my experience excellent. The waiting room is such a great place to hang out. The apples were so healthy and tasted good. More

BMW Service Having just moved from Chicago I was concerned about the quality of car service for my two BMW's ( Z4 & X5) but working with Basney BMW has been amazi Having just moved from Chicago I was concerned about the quality of car service for my two BMW's ( Z4 & X5) but working with Basney BMW has been amazing. The team is friendly and knowledgeable. They have gotten the work done on time and had great follow-up. I look forward to partnering with them in the future. More

Great people! Great Place! Customer service makes a successful business. Each time I have taken my care the team has been friendly and helpful. Never once have I had an issue. Y Customer service makes a successful business. Each time I have taken my care the team has been friendly and helpful. Never once have I had an issue. You cannot go wrong buying a car or having service done here! More

ABSOLUTELY, WITHOUT A DOUBT “5 STARS”. My wife and I agreed, “We have never had such a pleasant experience buying a car as we did with Basney BMW and Joe.” We drove 3 hours, from Woodstock, My wife and I agreed, “We have never had such a pleasant experience buying a car as we did with Basney BMW and Joe.” We drove 3 hours, from Woodstock, IL to buy a new BMW and would do it again. Our first contact was via internet. Correspondence, reply times and follow-up were right on. When I first talked with Joe Norton on the phone, he was personable and professional. We arranged the financing and all the paperwork prior to our arrival so there would be no “Glitches”. In one area where our bank stumbled, Joe took the lead via a 3 way phone call. It was resolved on that one call and in minutes. On our arrival, the paperwork was prepared and ready to be signed. We received a car with more options at a lower price than our local dealer from whom we had bought our trade-in. The only uncertainty that needed to be resolved was the value of our trade-in. Joe and Basney BMW gave us more for our trade-in than that other dealer. They made it well worth the drive. Chris, Ken and the entire staff made us feel welcome. When we asked to view the car, with the flick of his wrist, Joe unveiled the new BMW X1 that was hidden in plain sight under a cover on the showroom floor that we had been walking around but never peaked under. The presentation of the Beemer was with all the pomp and circumstance of the Price Is Right. The only thing missing was Bob Barker shouting, “A NEEEEEWWWWW CAR” as the cover came off! My wife was floored and all smiles. I loved it. Joe went through the Owner’s manual with us and pointed out many details we didn’t know about. He spent as much time in the car as he did at his desk. We felt very comfortable during our 3 hour drive home as we explored all the toys and buttons. And I’m going to tell you a secret that Joe didn’t even know. I sold new cars for a few years and I’ll tell you what, “I’d be proud to work with Joe and Basney BMW.” He did it better than I did and Basney did it better the any of the dealerships I worked for did. If you have arrived at this posting because you are serious about buying a car, call Joe. Thanks Joe Frank and Linda More

Great Customer Service Basney Mazda has always been very accommodating. They get me in as soon as possible. Justin Hans has been a pleasure to work with. This is our firs Basney Mazda has always been very accommodating. They get me in as soon as possible. Justin Hans has been a pleasure to work with. This is our first Mazda and we could not be more pleased with the vehicle as well as the service. More

Great Customer Service Greg was very nice and professional. Explained everything in detail, and made sure all my questions were answered. Also, the car was washed before i Greg was very nice and professional. Explained everything in detail, and made sure all my questions were answered. Also, the car was washed before it was returned. More

Very Pleased With Basney Greg is a super nice guy! From phone conversation to checking me in until checking out. Very thorough, explains everything. I didn't meet the tech, bu Greg is a super nice guy! From phone conversation to checking me in until checking out. Very thorough, explains everything. I didn't meet the tech, but my car was washed before returning my keys. GREAT PLACE! More

Basney Mazda Second vehicle I've purchased here. Great service keeping my Mazda running smooth and Friendly people. Highly recommend this dealer. Next vehicle w Second vehicle I've purchased here. Great service keeping my Mazda running smooth and Friendly people. Highly recommend this dealer. Next vehicle will come from here, too. More