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Basney BMW
South Bend, IN
185 Reviews
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Showing 185 reviews
February 28, 2016
No hassle, no problems The check engine light came on in my 3 series. The first time in I was informed that it was a computer problem and all was reset. As I left the shop The check engine light came on in my 3 series. The first time in I was informed that it was a computer problem and all was reset. As I left the shop the light came back on. The service manager tended to the problem quickly and it was determined that a part needed to be replaced. I brought the car back, was given a loaner, and all was taken care of with immediate notification and quick response when I returned to get my now fixed issue. More
by KEKM
Employees Worked With
Gary is very helpful.
January 28, 2016
Service manager really went to bat for me My Mazda CX 9 suffered a failed transfer case which was covered by Mazda's special extended warranty. However, the transfer case caused Irreparable da My Mazda CX 9 suffered a failed transfer case which was covered by Mazda's special extended warranty. However, the transfer case caused Irreparable damage to the transmission. This was not covered by Mazda's warranty. Kevin appealed to Mazda's rep and convinced them to cover the cost of the new transmission, saving me almost $5,000. I really appreciate how this dealership took care of my problem. Thanks Basney More
by CX 9 2010
Employees Worked With
Kevin, Mazda service
January 18, 2016
Great customer service Highly professional & friendly service. Go the "extra" mile for their customers. Highly recommend. Have been going here for years and traveled three Highly professional & friendly service. Go the "extra" mile for their customers. Highly recommend. Have been going here for years and traveled three hours to purchase my most recent car from them. More
by mriesenberg
Employees Worked With
Tim Farrell, Chris Egan, Tim Baransky
January 14, 2016
always a pleasure to visit This is the third car we've had here for service. As usual, we were promptly greeted and our concerns were dealt with in a very professional manner. This is the third car we've had here for service. As usual, we were promptly greeted and our concerns were dealt with in a very professional manner. The dealership was clean and inviting. More
by brigaltman
Employees Worked With
Gary
December 23, 2015
Basney BMW Service Dropped my BMW for service at night and by 10 a.m. received the call that everything was done. Picked it up by 4 p.m. and it's clean inside and out. Dropped my BMW for service at night and by 10 a.m. received the call that everything was done. Picked it up by 4 p.m. and it's clean inside and out. Repairs were minimal and staff is always quick, professional, and polite. Highly recommended. More
by CGrimm
Employees Worked With
Gary
December 18, 2015
Great service staff Staff is knowledgeable they take the time to explain what needs to be done....never rushed. Great remodel of facility. Very comfortable dealing with Staff is knowledgeable they take the time to explain what needs to be done....never rushed. Great remodel of facility. Very comfortable dealing with Greg Perez in service department. More
by Robert1234
Employees Worked With
Greg Perez
December 18, 2015
Excellent service and staff I love bringing in my BMW for service or a wash. If I need a vehicle loaner they have one available. They get the job done quickly and customer servic I love bringing in my BMW for service or a wash. If I need a vehicle loaner they have one available. They get the job done quickly and customer service is excellent! More
by Peggy123
Employees Worked With
Jason DelGuanto
December 07, 2015
Great first impression I got my 2016 bmw new 7 series from Basney dealership. It was the first time to use them and everything went just nice and easy. I test drove the car I got my 2016 bmw new 7 series from Basney dealership. It was the first time to use them and everything went just nice and easy. I test drove the car and the sales person (Ken Westphal) was just amazing. He helped me with everything I needed and answered all my questions. And I went home with the car. I was very excited about having this car and they made my experience worth even more. Thank you! Kareem Selim, MD More
by Limo
Employees Worked With
Ken Westphal
December 04, 2015
Miata cloth top! This is the fourth top for my husband and my CPO 2011 Miata (we have 2). All the others were warranty but Basney Mazda and Corporate Mazda came throu This is the fourth top for my husband and my CPO 2011 Miata (we have 2). All the others were warranty but Basney Mazda and Corporate Mazda came through big time and replaced the former vinyl top to a more expensive and nicer cloth top!! The copay was picked up by Mazda I believe but Basney Mazda BMW step up as well! More
by Milcore
Employees Worked With
Justin
November 22, 2015
Do not take your BMW anywhere but Basney BMW ! My wife and I both have BMW 3 Series , the staff is extremely knowledgable and have years, if not decades of servicing expertise with this brand , it My wife and I both have BMW 3 Series , the staff is extremely knowledgable and have years, if not decades of servicing expertise with this brand , it is a must to take your BMW here for service , they offer pick up and delivery of your vehicle to accommodate busy schedule's and loaner vehicles with proper notice, do not trust a independent shop to work on your vehicles, after all these are not just cars , they are BMW's ! More
by Silverandred3series
Employees Worked With
Greg,Gary and Jason are top notch !
