Basney BMW

Diagnosis and repaieafter repairs After repairs, I am not sure if techs took a test drive as they were gone when I got car back but now have warning lights on and don't know why. Need After repairs, I am not sure if techs took a test drive as they were gone when I got car back but now have warning lights on and don't know why. Need another trip over to get them checked or reset. Otherwise Dean was on top of repair progress and kept me informed well throughout repairs More

Great Experience Dean took care of last car service, Appreciated quick in & out. Dean did go an extra mile to answer my questions. God job guys!!! good team work..... Dean took care of last car service, Appreciated quick in & out. Dean did go an extra mile to answer my questions. God job guys!!! good team work......... More

service No waiting to get in, very nice waiting area with great coffee and snacks,washed car and had a short wait time before the oil change and tire repair w No waiting to get in, very nice waiting area with great coffee and snacks,washed car and had a short wait time before the oil change and tire repair were done on my wife's X-1. Bob Balint More

Awesome i3 Service We took our i3 in for service when we had two incidences of the car slamming on the brakes while on cruise when nothing was in front of us or around u We took our i3 in for service when we had two incidences of the car slamming on the brakes while on cruise when nothing was in front of us or around us. It registered on my I remote app and then disappeared. When we got there, we found out we also had a recall on engine bolts needing replaced. We were not aware of the recall as we have never been contacted about the recall yet. This was our i3's first service. They also updated the software in the vehicle and changed the oil in the Rex which saved us another trip back to the dealer when the car was calling for service in August of this year. Greg Perez gave us a beautiful 535d XDrive as a loaner while we had ours serviced. What a sweet car! They had our vehicle charged up and ready to go a few minutes after we got back and we were on our way home. I highly recommend this dealership! Very nice people to deal with and very friendly! Thanks so much! More

Fantastic Basney BMW always does a great job in the Service Department! They always provide a car so I can do running when needed. Basney BMW always does a great job in the Service Department! They always provide a car so I can do running when needed. More

Buttons on key opens windows, sunroof, and trunk Basney did all they could. My windows, sunroof and trunk open apparently by key's buttons rubbing against wallet, phone, coins. Even the loaner BMW th Basney did all they could. My windows, sunroof and trunk open apparently by key's buttons rubbing against wallet, phone, coins. Even the loaner BMW that I was using had the trunk open while I was away from the car. The key needs to be redesigned with perhaps a lid feature so that the buttons will not be accidentally pressed while in the pocket. I would appreciate that this suggestion be forwarded to BMW Corporate. Please call me to discuss (252) 367-0823. Ron Harper More

Worked me in After playing a little phone tag, I showed up unannounced for a computer diagnostic, and Dean got me in with no appointment. Thanks Dean. Problem so After playing a little phone tag, I showed up unannounced for a computer diagnostic, and Dean got me in with no appointment. Thanks Dean. Problem solved, I was in and out in 1 hr, awesome. More

First class all around Greg in sales is a pleasure to work with. Having the loaner vehicle was a huge plus. They fixed everything I asked for and I didn't owe anything. Work Greg in sales is a pleasure to work with. Having the loaner vehicle was a huge plus. They fixed everything I asked for and I didn't owe anything. Work was completed on time and the vehicle returned to me cleaner than when I dropped it off. Basney BMW is awesome! More

Great Service!!!! I purchased a vehicle that I previously traded it, After getting home I noticed that the drivers front tire had a few air bubbles. I contacted my sale I purchased a vehicle that I previously traded it, After getting home I noticed that the drivers front tire had a few air bubbles. I contacted my salesperson Ken and he got me in touch with Greg, from there everything was taken care of in a timely manner!!! First class service More

They fixed my BMW fast and friendly I had a whole list of repairs for my 2006 X5, they were completed same business day and for 100s less than expected. Greg was down to earth and made m I had a whole list of repairs for my 2006 X5, they were completed same business day and for 100s less than expected. Greg was down to earth and made me feel like he loved my car as much as me. More