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Basil Volkswagen
Lockport, NY
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 140 reviews
September 23, 2020
When I entered the dealership I was all over the map and just beginning my car search. Kevin was patient and kind, answering all of my questions. He treated me with the upmost respect and did everything he just beginning my car search. Kevin was patient and kind, answering all of my questions. He treated me with the upmost respect and did everything he could to meet my needs. He was able to focus my attention to the features that were most beneficial to my needs and wants. When the finance manager handled our contract poorly, and upset us, Kevin was right there making it right. I would absolutely buy another car from him. We are in live with our German beauty. Overall fantastic experience. More
by nuff1983
Employees Worked With
Kevin, Jess Basil
August 01, 2020
Basil VW continues to do outstanding maintenance on my VW’s (3 in the last five years). Good at getting the car in on time and out in short order. Maintenance is done as it should be. Definitely the got VW’s (3 in the last five years). Good at getting the car in on time and out in short order. Maintenance is done as it should be. Definitely the goto VW dealer in WNY. More
by CFA
Employees Worked With
Joseph Manko
June 27, 2020
Very receptive to negotiation on used Volkswagen. Priced lower compared to other Buffalo area dealers. Open to negotiation and took approximately $1500 off starting price. Based on KBB range, I felt like it lower compared to other Buffalo area dealers. Open to negotiation and took approximately $1500 off starting price. Based on KBB range, I felt like it was a good deal as I purchased closer to the lower end of KBB’s range. Much better experience than at Northtown or Towne (the latter apparently thought they don’t need to negotiate - They will give you the icy treatment when you counter their high price). Pickup was a breeze - in and out within 30 minutes and car was in near perfect condition. Highly impressed with their efficiency and their overall customer service. They work hard to earn your business. More
by piersonbell
Employees Worked With
Dan Kraus
June 10, 2020
Outstanding service from all associates. Answered all of my questions and requests. I would highly reccomend this location. Top notch employees who are knowledgable in their job. Great service from start t my questions and requests. I would highly reccomend this location. Top notch employees who are knowledgable in their job. Great service from start to finish More
by Gilburt17
Employees Worked With
Stephanie, kevin, Adam, Brandon, taylor, jess, tony
May 29, 2020
The repair was done swiftly and accurately. Will make sure to bring my Volkswagen to basil Volkswagen again. Joe the front representative was very friendly and knowledgeable. sure to bring my Volkswagen to basil Volkswagen again. Joe the front representative was very friendly and knowledgeable. More
by pattymeza73
Employees Worked With
Joe, Jess Basil, Cassie Soucia
May 19, 2020
Everyone was very professional & explained everything in great detail especially going over the features on my new SUV. This is my 2nd lease from this dealer & would highly recommend. great detail especially going over the features on my new SUV. This is my 2nd lease from this dealer & would highly recommend. More
by Pcolleen16
Employees Worked With
Jess Basil, Cassie Soucia
May 15, 2020
Everyone I dealt with was very helpful and professional, always doing what they promised to do. I am going to lease another car from Basil VW within the next three weeks! always doing what they promised to do. I am going to lease another car from Basil VW within the next three weeks! More
by Marc
Employees Worked With
Taylor Tagliarini and Brandon, Jess Basil, Cassie Soucia
May 07, 2020
Disappointed I have had great a relationship with this dealership (Joseph Manko) and I can't believe how I was treated today. My 2019 Tiguan failed inspection beca I have had great a relationship with this dealership (Joseph Manko) and I can't believe how I was treated today. My 2019 Tiguan failed inspection because of a tear in a wiper blade that needed a fingernail to show the tear. I raised concern about this but agreed to pay for two new blades. I went to pay and an employee, that I wasn't even dealing with, made sarcastic comments to me (my opinion) regarding the WIPERBLADE concern. I did not appreciate the sarcastic comments from this person which didn't stop after I told him that I just wanted to pay the bill. If not for his sarcastic comments , my rating would have been a 5 star. I don't even know his name but my service advisor, Justine Galante, can certainly clarify that. Unbelievable. More
by Tom
Employees Worked With
Justine Galante, rude mystery male
April 14, 2020
regular service On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the cust On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the customer more comfortable waiting. Thanks for the concern. More
by jm08859
Employees Worked With
service manager, Cassie Soucia
April 11, 2020
Basil Volkswagen is a truly wonderful dealership. Every team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! More
by maryckrause
Employees Worked With
Taylor Tagliarini, Jess Basil, Cassie Soucia
