
Basil Volkswagen
Lockport, NY
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Went to the dealership not expecting to go home with the suv that I wanted that day. They where able to help me get a loan and set up car insurance and I took home my suv that day. Everything went great and suv that I wanted that day. They where able to help me get a loan and set up car insurance and I took home my suv that day. Everything went great and the people who work at this dealership was absolutely amazing and friendly More
Very professional, great service, timely and affordable ! Brought in BMW Z3, they took care of my issue, did an oil change, Made some suggestions for further service got me out of there quickly ! Brought in BMW Z3, they took care of my issue, did an oil change, Made some suggestions for further service got me out of there quickly ! More
TY Great service. Polite. On time. Highly recommend for all makes and models. Always easy without a hassle. Quality work as always, quick and easy! all makes and models. Always easy without a hassle. Quality work as always, quick and easy! More
I recently leased a new Atlas from Basil VW and it was a great experience working with Tony Borzilleri in sales and Adam the GM. Tony was very knowledgeable and went through all the different trim level opt great experience working with Tony Borzilleri in sales and Adam the GM. Tony was very knowledgeable and went through all the different trim level options to help us find the one that best fit our needs. The dealership didn’t have the color we wanted on the lot so Adam worked quickly to obtain the vehicle which was no small feat given the shortage in supply due to Covid. The service we received from both these gentlemen set Basil apart from other local dealerships and I would recommend them to anyone who is in the market for a Volkswagen. More
Easiest car deal ever made. Called ahead and they had Easiest car deal ever made. Called ahead and they had car waiting for me to drive. We discussed price and they gave me a price I was happy with. Easiest car deal ever made. Called ahead and they had car waiting for me to drive. We discussed price and they gave me a price I was happy with. I drove new car home that day More
When I entered the dealership I was all over the map and just beginning my car search. Kevin was patient and kind, answering all of my questions. He treated me with the upmost respect and did everything he just beginning my car search. Kevin was patient and kind, answering all of my questions. He treated me with the upmost respect and did everything he could to meet my needs. He was able to focus my attention to the features that were most beneficial to my needs and wants. When the finance manager handled our contract poorly, and upset us, Kevin was right there making it right. I would absolutely buy another car from him. We are in live with our German beauty. Overall fantastic experience. More
Basil VW continues to do outstanding maintenance on my VW’s (3 in the last five years). Good at getting the car in on time and out in short order. Maintenance is done as it should be. Definitely the got VW’s (3 in the last five years). Good at getting the car in on time and out in short order. Maintenance is done as it should be. Definitely the goto VW dealer in WNY. More
Very receptive to negotiation on used Volkswagen. Priced lower compared to other Buffalo area dealers. Open to negotiation and took approximately $1500 off starting price. Based on KBB range, I felt like it lower compared to other Buffalo area dealers. Open to negotiation and took approximately $1500 off starting price. Based on KBB range, I felt like it was a good deal as I purchased closer to the lower end of KBB’s range. Much better experience than at Northtown or Towne (the latter apparently thought they don’t need to negotiate - They will give you the icy treatment when you counter their high price). Pickup was a breeze - in and out within 30 minutes and car was in near perfect condition. Highly impressed with their efficiency and their overall customer service. They work hard to earn your business. More
Outstanding service from all associates. Answered all of my questions and requests. I would highly reccomend this location. Top notch employees who are knowledgable in their job. Great service from start t my questions and requests. I would highly reccomend this location. Top notch employees who are knowledgable in their job. Great service from start to finish More