Basil Volkswagen

Always impressed with their service. They’re reasonable and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trus and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trust them and have always gone the extra step. More

Service was friendly, knowledgeable, and quick. I went in for new tires. Mike spent a lot of time taking about the best tire for my needs. Kevin kept me updated on the service and made important recommendati for new tires. Mike spent a lot of time taking about the best tire for my needs. Kevin kept me updated on the service and made important recommendations. More

BasilVW is the friendliest and most honest of all the dealerships I have been to. The service department is the best I have dealt with ever! The sales people are helpful and even the parts department goe dealerships I have been to. The service department is the best I have dealt with ever! The sales people are helpful and even the parts department goes above and beyond! Truly exceptional period! More

Great customer service. Always updating you in status and helped with everything professionally! Definitely recommend basil for all sales and service needs. We only buy and service vehicles here. helped with everything professionally! Definitely recommend basil for all sales and service needs. We only buy and service vehicles here. More

Lockport VW dealership is where I prefer to have my VW EOS serviced because I am treated with warmth and respect. They are knowledgeable and thorough. I can relax knowing that my car is well cared for. EOS serviced because I am treated with warmth and respect. They are knowledgeable and thorough. I can relax knowing that my car is well cared for. More

Had a great experience the car seems great and Darlene was great to work with during the entire process. I got a great car for a great price was great to work with during the entire process. I got a great car for a great price More

The service attendant Chris King went out of his way to be helpful. He personally buffed out a scratch on the hood & hatch when I asked to have it evaluated, ordered and arranged to ship me touch up paint be helpful. He personally buffed out a scratch on the hood & hatch when I asked to have it evaluated, ordered and arranged to ship me touch up paint to save me a trip back; had the car inspected and serviced at the 1 year interval and back out the door in about an hour. All very helpful, respectful & professional service. A+. Thank you! More

Took car in for recall and a horn repair. Very prompt and efficient service. Pleasant courteous service people. This is second new vehicle purchased from Basil. efficient service. Pleasant courteous service people. This is second new vehicle purchased from Basil. More

Basil is the best! Their customer service is always professional,honest and pleasant. Actually, they are really nice people! I only go to Basil for my car servicing. Nowhere else will do. professional,honest and pleasant. Actually, they are really nice people! I only go to Basil for my car servicing. Nowhere else will do. More

I came in after booking online and they were very helpful. I had a bad experience at Basil VW before so I was hesitant to even go there again so it was refreshing that the experience was good this ti helpful. I had a bad experience at Basil VW before so I was hesitant to even go there again so it was refreshing that the experience was good this time. I will be returning for service in the future. More