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Basil Volkswagen

Lockport, NY

4.7
139 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 139 reviews

November 30, 2020

Took car in for recall and a horn repair. Very prompt and efficient service. Pleasant courteous service people. This is second new vehicle purchased from Basil. More

by tomparana
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
October 21, 2020

Basil is the best! Their customer service is always professional,honest and pleasant. Actually, they are really nice people! I only go to Basil for my car servicing. Nowhere else will do. More

by Decomoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
October 16, 2020

I came in after booking online and they were very helpful. I had a bad experience at Basil VW before so I was hesitant to even go there again so it was refreshing that the experience was good this ti More

by Jayda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
October 15, 2020

Went to the dealership not expecting to go home with the suv that I wanted that day. They where able to help me get a loan and set up car insurance and I took home my suv that day. Everything went great and More

by Joyner4491
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony B, Jess Basil, Cassie Soucia
October 14, 2020

Very professional, great service, timely and affordable ! Brought in BMW Z3, they took care of my issue, did an oil change, Made some suggestions for further service got me out of there quickly ! More

by mike27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
October 03, 2020

TY Great service. Polite. On time. Highly recommend for all makes and models. Always easy without a hassle. Quality work as always, quick and easy! More

by ToddRocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon , Jess Basil, Cassie Soucia
September 30, 2020

I recently leased a new Atlas from Basil VW and it was a great experience working with Tony Borzilleri in sales and Adam the GM. Tony was very knowledgeable and went through all the different trim level opt More

by Katie S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Borzilleri
September 25, 2020

They were very nice I came in about 10 minutes early they took my car right away it only took about a half hour I was in an out. More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
September 23, 2020

Easiest car deal ever made. Called ahead and they had Easiest car deal ever made. Called ahead and they had car waiting for me to drive. We discussed price and they gave me a price I was happy with. More

by T Rooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Kraus , Jess Basil, Cassie Soucia
September 23, 2020

When I entered the dealership I was all over the map and just beginning my car search. Kevin was patient and kind, answering all of my questions. He treated me with the upmost respect and did everything he More

by nuff1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Jess Basil
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