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Basil Volkswagen

Lockport, NY

4.8
142 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 142 reviews

April 21, 2021

Very friendly staff. Everyone from the salesman, credit manager, and the general manager was extremely helpful. Would highly recommend them to anyone. Would buy there again! More

by cstout3161
Recommend Dealer
Yes
Employees Worked With
Jess Basil
April 21, 2021

Helpful in every way from test drive to credit. Friendly staff. Answered all my questions and concerns and made sure I was at ease with my concerns More

by ralph.mattina
Recommend Dealer
Yes
Employees Worked With
Jess Basil
March 04, 2021

Service was good. One of the salesmen even offered to bring me water while I waited! I love the wifi to get things done while I waited. More

by Jk022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
February 22, 2021

Love Basil VW service department. The service advisors are truthful, courteous and competent. The work performed is top class and I’m kept Informed about the progress. More

by lowellchick500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
February 19, 2021

The team at VW Basil was extremely friendly and not pushy in anyway. Brandon was very informative and has answered any questions that I had. Would recommend to friends and family More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Bevilacqua, Jess Basil, Cassie Soucia
January 24, 2021

Outstanding VW dealership that has earned my return business to the tune of 4 new VW's in the last five years. Working with Brian, Dan and Taylor I received a fair, well-discounted quote on my new 2021 More

by CFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kunch; Dan Kraus; Taylor Tagliarini
January 15, 2021

Always impressed with their service. They’re reasonable and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trus More

by branmc80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
January 09, 2021

Service was friendly, knowledgeable, and quick. I went in for new tires. Mike spent a lot of time taking about the best tire for my needs. Kevin kept me updated on the service and made important recommendati More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Mike in Service
December 16, 2020

BasilVW is the friendliest and most honest of all the dealerships I have been to. The service department is the best I have dealt with ever! The sales people are helpful and even the parts department goe More

by randystix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (Parts), Jess Basil, Cassie Soucia
December 09, 2020

Great customer service. Always updating you in status and helped with everything professionally! Definitely recommend basil for all sales and service needs. We only buy and service vehicles here. More

by kcelniker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris king , Jess Basil, Cassie Soucia
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