Basil Volkswagen

Love Basil VW service department. The service advisors are truthful, courteous and competent. The work performed is top class and I’m kept Informed about the progress. are truthful, courteous and competent. The work performed is top class and I’m kept Informed about the progress. More

The team at VW Basil was extremely friendly and not pushy in anyway. Brandon was very informative and has answered any questions that I had. Would recommend to friends and family in anyway. Brandon was very informative and has answered any questions that I had. Would recommend to friends and family More

Outstanding VW dealership that has earned my return business to the tune of 4 new VW's in the last five years. Working with Brian, Dan and Taylor I received a fair, well-discounted quote on my new 2021 business to the tune of 4 new VW's in the last five years. Working with Brian, Dan and Taylor I received a fair, well-discounted quote on my new 2021 Arteon. Everything was efficient and business-like, in a personable manner. What's not to like. More

Always impressed with their service. They’re reasonable and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trus and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trust them and have always gone the extra step. More

Service was friendly, knowledgeable, and quick. I went in for new tires. Mike spent a lot of time taking about the best tire for my needs. Kevin kept me updated on the service and made important recommendati for new tires. Mike spent a lot of time taking about the best tire for my needs. Kevin kept me updated on the service and made important recommendations. More

BasilVW is the friendliest and most honest of all the dealerships I have been to. The service department is the best I have dealt with ever! The sales people are helpful and even the parts department goe dealerships I have been to. The service department is the best I have dealt with ever! The sales people are helpful and even the parts department goes above and beyond! Truly exceptional period! More

Great customer service. Always updating you in status and helped with everything professionally! Definitely recommend basil for all sales and service needs. We only buy and service vehicles here. helped with everything professionally! Definitely recommend basil for all sales and service needs. We only buy and service vehicles here. More

Lockport VW dealership is where I prefer to have my VW EOS serviced because I am treated with warmth and respect. They are knowledgeable and thorough. I can relax knowing that my car is well cared for. EOS serviced because I am treated with warmth and respect. They are knowledgeable and thorough. I can relax knowing that my car is well cared for. More

Had a great experience the car seems great and Darlene was great to work with during the entire process. I got a great car for a great price was great to work with during the entire process. I got a great car for a great price More

The service attendant Chris King went out of his way to be helpful. He personally buffed out a scratch on the hood & hatch when I asked to have it evaluated, ordered and arranged to ship me touch up paint be helpful. He personally buffed out a scratch on the hood & hatch when I asked to have it evaluated, ordered and arranged to ship me touch up paint to save me a trip back; had the car inspected and serviced at the 1 year interval and back out the door in about an hour. All very helpful, respectful & professional service. A+. Thank you! More