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Basil Volkswagen

Lockport, NY

4.8
142 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 142 reviews

January 12, 2022

Prompt, courteous and efficient service today from the Basil VW team. Nick White and the assigned tech did an outstanding job with a 10k service, NYS inspection and a software upgrade for my Arteon. Kudos More

by CFA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick White
Feb 15, 2022 -

Basil Volkswagen responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

January 08, 2022

Great service, always told exactly what needs to be done prior to service being performed. My time is always respected. More

by harmrh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas white
Feb 15, 2022 -

Basil Volkswagen responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 04, 2021

I just bought my third Volkswagen Tiguan from Basil! Adam and Dan were so helpful. Dan explained all the special features, helped me set up my Bluetooth and carnet app. I am extremely happy. Thank you Basil More

by ebeck922
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kraus, Jess Basil
Dec 07, 2021 -

Basil Volkswagen responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

December 03, 2021

Been going here for a year plus. I boycotted VW dealership in Bowmansville after several issues of incompetence and rude service writer. I've been treated fairly here so far, and I appreciate not b More

by skidz4865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer Nick
Dec 07, 2021 -

Basil Volkswagen responded

Thank you for recommending Basil Volkswagen in Lockport, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

December 01, 2021

For all that was done,it took less than an hour.amazing!Staff we’re courteous and professional More

by Bigmakattak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Dec 07, 2021 -

Basil Volkswagen responded

Thank you for taking the time to leave us such a positive review!

Dec 07, 2021 -

Bigmakattak responded

Sure

November 09, 2021

The representatives at the dealership were very nice. I worked with Nick. He was great. They got my vehicle in and out fairly quickly. More

by Missy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Jess Basil, Cassie Soucia, Jen Wisniewski
Dec 07, 2021 -

Basil Volkswagen responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

October 26, 2021

Basil VW continues to provide courteous and professional service for my VW’s. Always been prompt and attentive to my needs. More

by CFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Genova
Nov 01, 2021 -

Basil Volkswagen responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

September 30, 2021

Wonderful dealership, friendly people, always go the “extra mile” for their customers. Kevin in the service department, is both cordial and caring about everyone who walks through the door. More

by lowellchick500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam (manager), Kevin (VW service)
Oct 13, 2021 -

Basil Volkswagen responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

September 24, 2021

Had my Audi Q7 in for service. Kevin (service Manager) was great to deal with. He answered all my questions and thanked me for my business...something you do not hear very often. More

by joe d
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Sep 28, 2021 -

Basil Volkswagen responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

September 21, 2021

Adam and his team did a great job finding me what I wanted, at a great price, amidst a huge inventory shortage. More

by Tjwilson23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Beck
Sep 28, 2021 -

Basil Volkswagen responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

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