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Basil Volkswagen
Lockport, NY
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
March 15, 2022
Had a seasonal tire swap done, an oil change and some other scheduled maintenance. TPMS was not reset and tire pressures were off. They also failed to fill the oil properly and it was low by almost a .5 other scheduled maintenance. TPMS was not reset and tire pressures were off. They also failed to fill the oil properly and it was low by almost a .5 quart. This is not the first time this has happened and I’m getting tired of this poor service. Basil VW says they are not too far to travel for their sales and service but every time something is not done properly, it’s another 20-30 minute ride from our home. More
by mc-acct
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
February 24, 2022
I had bad previous experiences at this dealership. This was the last try. Well, from the time I arrived to the time I left, Maria was excellent. She exceeded all my expectations. She didn’t tell m This was the last try. Well, from the time I arrived to the time I left, Maria was excellent. She exceeded all my expectations. She didn’t tell me what she thought I wanted to hear, she told me only what she actually knew. I appreciate that honesty- it was refreshing after almost a year of lip service from another associate. Great job Maria! I wish all customer service was like this! More
by Vw
Employees Worked With
Jeff in extended warranty & Alicia
January 12, 2022
Prompt, courteous and efficient service today from the Basil VW team. Nick White and the assigned tech did an outstanding job with a 10k service, NYS inspection and a software upgrade for my Arteon. Kudos Basil VW team. Nick White and the assigned tech did an outstanding job with a 10k service, NYS inspection and a software upgrade for my Arteon. Kudos to Basil VW. More
by CFA
Employees Worked With
Nick White
December 04, 2021
I just bought my third Volkswagen Tiguan from Basil! Adam and Dan were so helpful. Dan explained all the special features, helped me set up my Bluetooth and carnet app. I am extremely happy. Thank you Basil and Dan were so helpful. Dan explained all the special features, helped me set up my Bluetooth and carnet app. I am extremely happy. Thank you Basil Volkswagen More
by ebeck922
Employees Worked With
Dan Kraus, Jess Basil
