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Basil Volkswagen
Lockport, NY
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
March 27, 2023
Since I've been going to Basil, I have had nothing but fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! More
by Wispez
Employees Worked With
John Boeckel, Rob Dockery
February 25, 2023
I just had my car serviced at Basil. The representative was GREAT!!! The exceptional service has definitely gained a continuous client, considering my purchase was not even through them. The representative was GREAT!!! The exceptional service has definitely gained a continuous client, considering my purchase was not even through them. I will definitely utilize this dealership in the future with this type of customer service. It’s sooo important to me to be treated well and to not feel any stress as a customer. I would definitely recommend. More
by Stacali21
Employees Worked With
Robert Dockery
January 25, 2023
Basil provided superb customer service. They offered to put my new registration sticker in my window and provided other information I needed. Service time was extremely reasonable and EVERY They offered to put my new registration sticker in my window and provided other information I needed. Service time was extremely reasonable and EVERY was very pleasant. More
by dnzk925
Employees Worked With
Rob Dockery, Jess Basil, Cassie Soucia, Jen Wisniewski
July 19, 2022
The worst service ever. The car was serviced twice for the same issue. Also the price given on the phone was different from the one presented on paper. I was told they were The car was serviced twice for the same issue. Also the price given on the phone was different from the one presented on paper. I was told they were going to provide the recording of the phone conversation which didn’t happen without any excuse. It was really unacceptable. I don’t recommend their service More
by Isceno
Employees Worked With
Jen Wisniewski
June 29, 2022
Had the easiest purchasing experience on Saturday, 6/25/22. This was the second VW I purchased from this dealership. I worked with Kevin H. and he was fantastic! 6/25/22. This was the second VW I purchased from this dealership. I worked with Kevin H. and he was fantastic! More
by maggie mackert
Employees Worked With
Kevin Haines
April 20, 2022
Very disappointed in service. Unable to resolve electrical issues on safety devices, multiple returns to repair defects on new vehicle. Talked down to on several occasions. Unable to resolve electrical issues on safety devices, multiple returns to repair defects on new vehicle. Talked down to on several occasions. More
by dougk131
Employees Worked With
Previous service manager as well as dealership manager
