Basil Volkswagen

After 9 years of being a customer, Leased vehicles, and recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too high. I paid out of pocket for scabbed in wires- wasn’t even a genuine part swap. I am saddened and disgusted at the same time. More

The worst customer service experience they failed to fix my car issues. Reached out to manager Joe no response. Service manager Rob Dockery has been my contact and my experience with him has been so confus my car issues. Reached out to manager Joe no response. Service manager Rob Dockery has been my contact and my experience with him has been so confusing and none productive dropped my car at the service department there 2 times last time there waited for 3 hours waiting for nothing to get done when I set the appointment made it very clear that I will be waiting there while they work on my car. I really don't know how they stay in business with this bad customer service. More

I just purchased a vehicle from this dealership. The service was great!!! I would recommend them to everyone. The service was great!!! I would recommend them to everyone. More

Since I've been going to Basil, I have had nothing but fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! More

The service department is very professional and the customer service is a 10 out of 10! customer service is a 10 out of 10! More

I just had my car serviced at Basil. The representative was GREAT!!! The exceptional service has definitely gained a continuous client, considering my purchase was not even through them. The representative was GREAT!!! The exceptional service has definitely gained a continuous client, considering my purchase was not even through them. I will definitely utilize this dealership in the future with this type of customer service. It’s sooo important to me to be treated well and to not feel any stress as a customer. I would definitely recommend. More

Basil provided superb customer service. They offered to put my new registration sticker in my window and provided other information I needed. Service time was extremely reasonable and EVERY They offered to put my new registration sticker in my window and provided other information I needed. Service time was extremely reasonable and EVERY was very pleasant. More

Nice dealership to work with, honest and thorough with the work they do. I would recommend this service department. the work they do. I would recommend this service department. More

Had the easiest purchasing experience on Saturday, 6/25/22. This was the second VW I purchased from this dealership. I worked with Kevin H. and he was fantastic! 6/25/22. This was the second VW I purchased from this dealership. I worked with Kevin H. and he was fantastic! More