Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Volkswagen
Lockport, NY
145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 145 reviews
June 12, 2024
Excellent experience at a dealership. Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhove Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhoven (finance) was also great and easy to work with! Highly recommend getting your next vehicle from these guys! More
by catholicmommaofsix
Employees Worked With
Nick Withers, Steven Vanscoonhoven
April 19, 2024
Had issues with a VW Atlas that I purchased from another dealer. Joe in service kept me very informed the entire time and made this stressful time as pleasant as it could be. Thank you Joe! dealer. Joe in service kept me very informed the entire time and made this stressful time as pleasant as it could be. Thank you Joe! More
by Gfazzalaro28
Employees Worked With
Joe
April 04, 2024
Joshua Deal and Joseph Mano went beyond my expectations. The service is always excellent. I stay with a dealership because of excellent service that both of these gentlemen give each and eveytime I go in The service is always excellent. I stay with a dealership because of excellent service that both of these gentlemen give each and eveytime I go in for service. Thank you, Ron DiNicolantonio More
by Ron DiNicolantonio
Employees Worked With
Joshua Daul and Joseph Mano Service Manager
March 08, 2024
Amazing service! !! I'll never buy a car anywhere else!! Buy from them and service here!!! You won't regret it !! I'll never buy a car anywhere else!! Buy from them and service here!!! You won't regret it More
by DanTheMan
Employees Worked With
Joe Manko!!! Best in the business!!!, Jess Basil, Cassie Soucia, Jen Wisniewski
February 05, 2024
Go see Nick WIthers, he will take care of you. Everyone is friendly, knowledgeable and open to answer any questions. Everyone is friendly, knowledgeable and open to answer any questions. More
by newowner
Employees Worked With
Nick WIthers, BRANDON , Jess Basil, Cassie Soucia, Jen Wisniewski
January 26, 2024
Absolutely the Best! Joe & Cassie go above and beyond to provide excellence in every way. They both treated Me and my VW 2019 Beetle with the utmost of care. I wouldn’t g Joe & Cassie go above and beyond to provide excellence in every way. They both treated Me and my VW 2019 Beetle with the utmost of care. I wouldn’t go anywhere else! I highly recommend Basil VW (Lockport,NY) More
by karenmarie
Employees Worked With
Joe (Manager) Cassie(advisor)
January 11, 2024
Excellent service by advisor and techs , when I had my vehicle in for service they do multi check service and found that my battery was only 57 persent, with the cold weather here I had them put a new one vehicle in for service they do multi check service and found that my battery was only 57 persent, with the cold weather here I had them put a new one in. If I didn't I'd be paying 300.00 flatbed fee plus the cost of a new battery THANK You Basil Volkswagen my mechanic wouldn't have checked that. More
by garykaz0704
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
November 17, 2023
Back to Basil VW after a hiatus. Apprehensive but Josh/ServAdv set the tone with competent knowledge and helpful advice. Vehicle needed 40K check and I am very satisfied with the e Apprehensive but Josh/ServAdv set the tone with competent knowledge and helpful advice. Vehicle needed 40K check and I am very satisfied with the entire experience and results. My A4 will be back in their capable hands. Thanks to Joe/ServMgr as well. More
by rmiles1028
Employees Worked With
Joshua Daul, Service Advisor; Joe Manko, Service Manager
