Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Volkswagen
Lockport, NY
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 138 reviews
January 11, 2024
Excellent service by advisor and techs , when I had my vehicle in for service they do multi check service and found that my battery was only 57 persent, with the cold weather here I had them put a new one vehicle in for service they do multi check service and found that my battery was only 57 persent, with the cold weather here I had them put a new one in. If I didn't I'd be paying 300.00 flatbed fee plus the cost of a new battery THANK You Basil Volkswagen my mechanic wouldn't have checked that. More
by garykaz0704
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
November 17, 2023
Back to Basil VW after a hiatus. Apprehensive but Josh/ServAdv set the tone with competent knowledge and helpful advice. Vehicle needed 40K check and I am very satisfied with the e Apprehensive but Josh/ServAdv set the tone with competent knowledge and helpful advice. Vehicle needed 40K check and I am very satisfied with the entire experience and results. My A4 will be back in their capable hands. Thanks to Joe/ServMgr as well. More
by rmiles1028
Employees Worked With
Joshua Daul, Service Advisor; Joe Manko, Service Manager
August 17, 2023
I’m very pleased with my experience and will definitely recommend to friends and family. Rob Dockery and the other team members made my service appointment an enjoyable and easy visit and their professiona recommend to friends and family. Rob Dockery and the other team members made my service appointment an enjoyable and easy visit and their professionalism was outstanding. More
by canda3183
Employees Worked With
Rob Dockery
August 08, 2023
Excellent service. Josh and the manager Joe are great at customer service. Thank you for a great experience. Ron DiNicolantonio Josh and the manager Joe are great at customer service. Thank you for a great experience. Ron DiNicolantonio More
by Ron DiNicolantonio
Employees Worked With
Josh
August 03, 2023
After 9 years of being a customer, Leased vehicles, and recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too high. I paid out of pocket for scabbed in wires- wasn’t even a genuine part swap. I am saddened and disgusted at the same time. More
by twraz
Employees Worked With
Rob
April 10, 2023
The worst customer service experience they failed to fix my car issues. Reached out to manager Joe no response. Service manager Rob Dockery has been my contact and my experience with him has been so confus my car issues. Reached out to manager Joe no response. Service manager Rob Dockery has been my contact and my experience with him has been so confusing and none productive dropped my car at the service department there 2 times last time there waited for 3 hours waiting for nothing to get done when I set the appointment made it very clear that I will be waiting there while they work on my car. I really don't know how they stay in business with this bad customer service. More
by edward.wallace5
Employees Worked With
rob dockery and joe, Jess Basil
March 27, 2023
Since I've been going to Basil, I have had nothing but fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! fantastic service. From the writer, Rob, and lead technician John, I have been %100 satisfied! Thank you fellas for a great experience! More
by Wispez
Employees Worked With
John Boeckel, Rob Dockery
