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Basil Volkswagen

Lockport, NY

4.7
139 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 139 reviews

January 26, 2024

Absolutely the Best! Joe & Cassie go above and beyond to provide excellence in every way. They both treated Me and my VW 2019 Beetle with the utmost of care. I wouldn’t g More

by karenmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe (Manager) Cassie(advisor)
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the kind review! We are so glad your Beetle was handled with great care!

January 16, 2024

Great Service Dept and Josh D. the best always available for questions offering great car solutions More

by btyshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the kind review on our service department!

January 11, 2024

Excellent service by advisor and techs , when I had my vehicle in for service they do multi check service and found that my battery was only 57 persent, with the cold weather here I had them put a new one More

by garykaz0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for your great review and we are glad you didn't end up with a dead battery!

November 17, 2023

Back to Basil VW after a hiatus. Apprehensive but Josh/ServAdv set the tone with competent knowledge and helpful advice. Vehicle needed 40K check and I am very satisfied with the e More

by rmiles1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Daul, Service Advisor; Joe Manko, Service Manager
September 04, 2023

Great people that really care about their customers, they set me up in a brand new Jetta and got me a great deal! I couldn’t be happier 🤓 More

by thassle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kraus
August 17, 2023

I’m very pleased with my experience and will definitely recommend to friends and family. Rob Dockery and the other team members made my service appointment an enjoyable and easy visit and their professiona More

by canda3183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Dockery
Aug 31, 2023 -

Basil Volkswagen responded

Thank you so much for your kind words and praise of our team, especially Rob! We're very happy to hear that you enjoyed your time with us and we look forward to seeing you again!

August 08, 2023

Excellent service. Josh and the manager Joe are great at customer service. Thank you for a great experience. Ron DiNicolantonio More

by Ron DiNicolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 14, 2023 -

Basil Volkswagen responded

Thank you for you kind words and praise of our team! We're so happy that Josh and Joe were there to provide you with excellent customer service during your visit!

August 03, 2023

After 9 years of being a customer, Leased vehicles, and recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too More

by twraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Aug 14, 2023 -

Basil Volkswagen responded

It's never great to hear about a customer being disappointed in us, and we have escalated your concerns to our management team. Please email your contact information and a detailed account of your visit to basilcares@basilvw.com.

April 10, 2023

The worst customer service experience they failed to fix my car issues. Reached out to manager Joe no response. Service manager Rob Dockery has been my contact and my experience with him has been so confus More

by edward.wallace5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
rob dockery and joe, Jess Basil
Apr 11, 2023 -

Basil Volkswagen responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly.

April 04, 2023

I just purchased a vehicle from this dealership. The service was great!!! I would recommend them to everyone. More

by nickie110370
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Mike
Apr 05, 2023 -

Basil Volkswagen responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

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