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Basil Volkswagen

Lockport, NY

4.8
146 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 146 reviews

October 21, 2017

CROOKS They stole our money without our knowledge and charged our credit card before finalizing the deal. If they need money so badly , I wouldn't trust them More

by maria castilone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jess Basil
Oct 23, 2017 -

Basil Volkswagen responded

We apologize that you feel we are not a trust-worthy business. We would never charge someone’s credit card without their signature or authorization. Your authorization came in the form of a PIN number that you submitted to us. We provided you with a credit card receipt for your deposit while we were awaiting final credit approval from the bank. Unfortunately due to unforeseen circumstances, we were unable to obtain financing on your behalf. We processed the refund immediately after it was brought to our attention and unfortunately the two day processing time exists because of your bank and credit card provider’s processing time, not ours. Again, we apologize that after coming to an agreement, signing a buyers order, filing out a credit application, physically giving us your debit card, giving us the PIN number and receiving a receipt for the deposit amount...all the time while waiting to take delivery of your new car, that it came as a surprise that we processed your down payment. I assure you that it was processed within a few moments of your phone call, reminding us to refund the deposit. (We would have processed it the following morning when our office staff is back in). Our apologies again, Basil Volkswagen

June 04, 2016

Everything was going great until Adam Beck stepped in The following review expresses my opinion of my experience, items in quotation marks are dialogue as best as can be recalled: this interaction occurre More

by triedtodeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Beck, James Porko
March 04, 2016

They lie & cheat people! They don't even deserve one star. I purchased a used car from this dealership on 1/18 and quickly realized that I had been conned by these crooks (in my opinion). They never disclosed More

by Jennifer K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ, Adam Beck, Shannon Wiseman, Mike Basil
February 19, 2016

First Car I bought a Passat as my first car and I am more than happy with the vehicle and the employees there that helped me out. Even with no credit, they foun More

by asmith012615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aj di Pota
Apr 07, 2017 -

Basil Volkswagen responded

Thanks! Welcome to the family!

February 19, 2016

happy man I was assisted by AJ and he made the lease process painless and efficient. I am a difficult client and I was perfectly happy with every aspect of the More

by Happy guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Apr 07, 2017 -

Basil Volkswagen responded

Thanks! Welcome to the family!

January 18, 2016

Love my Jetta GLI AUTOBAHN Stopped in last Tuesday evening to look at a 2013 Jetta GLI Autobahn. I had asked Ryan to please bring the car in doors because it was snowing out. Wh More

by 13GLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lovitz, James,Charles
Apr 07, 2017 -

Basil Volkswagen responded

Thanks! Welcome to the family!

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