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Basil Volkswagen

Lockport, NY

4.8
145 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 145 reviews

April 06, 2019

Friendly and attentive. The sales manager Tyler and salesman Charles were very friendly, helpful and great to work with. Everyone in there was friendly and made sure we wer More

by newtovw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler and Charles
May 02, 2019 -

Basil Volkswagen responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

April 01, 2019

Atlas Purchase Charles was the best! Answered all of my questions, was courteous and kind! Jess was very kind and his explanations were clear. I appreciate their hel More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Avery, Jess Basil
Apr 05, 2019 -

Basil Volkswagen responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 09, 2018

Very pleasant experience Kevin was very friendly and welcoming. An asset to the dealership. Talking with him made the experience much more pleasant! I will continue to have More

by Dealerreview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Burckhard
Dec 17, 2018 -

Basil Volkswagen responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 06, 2018

Helpful people Ryan and Tyler were very friendly and helpful with our new car purchase. Made the whole experience very low stress!! Would recommend them to others. More

by Ironsides176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lovitz-sales. Tyler-sales manager
Dec 17, 2018 -

Basil Volkswagen responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2018

Jetta S The salesman was friendly and well versed in the process. The service manager came in and provided extra help during the process. They made the overal More

by John Grillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and Adam
Dec 03, 2018 -

Basil Volkswagen responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 28, 2018

Service appointment Very friendly and quick! Explains everything so it is easy for the average customer to understand what’s happening with your vehicle. Everything you c More

by Nmgjorg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 29, 2018 -

Basil Volkswagen responded

thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 21, 2018

Great Service Jackson was great and very knowledgeable. He spent a lot of time explaining all the different options for us. Very happy with my new Tiguan. More

by Carsrcool
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Nov 29, 2018 -

Basil Volkswagen responded

Congratulations on your new Tiguan! We really appreciate your excellent review of our team. Jackson legitimately cares for his customers and strives to make your buying process easy and fun, we're happy that you could work with him. Thank you for your business and feel free to stop by any time with questions!

October 29, 2018

Excellent service. No problems. The team worked hard to make the sale. They were responsive and listened to what was important to me. I would recommend them and also return as a cus More

by Tucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan K.
Nov 02, 2018 -

Basil Volkswagen responded

Thanks to you!! Happy driving!

October 15, 2018

Professionalism The sales manager and his associates are great, very well trained, they possess quality of positive attitudes and do handle themselves very kool under More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 19, 2018 -

Basil Volkswagen responded

Thanks to you! We're so pleased to hear it! Happy driving!

October 13, 2018

Comfortable, professional and friendly Wonderful experience. My son and I talked about how professional and friendly everyone was. Will not hesitate to return, and we are actually looking More

by Sarahboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn
Oct 19, 2018 -

Basil Volkswagen responded

Thanks to you! We're so glad to hear it! Welcome to the family!