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Basil Volkswagen
Lockport, NY
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 140 reviews
November 28, 2018
Service appointment Very friendly and quick! Explains everything so it is easy for the average customer to understand what’s happening with your vehicle. Everything you c Very friendly and quick! Explains everything so it is easy for the average customer to understand what’s happening with your vehicle. Everything you could ever expect out of your car dealership. Trustworthy, knowledgeable , and efficient!! More
by Nmgjorg
Employees Worked With
Service department
November 21, 2018
Great Service Jackson was great and very knowledgeable. He spent a lot of time explaining all the different options for us. Very happy with my new Tiguan. Jackson was great and very knowledgeable. He spent a lot of time explaining all the different options for us. Very happy with my new Tiguan. More
by Carsrcool
Employees Worked With
Jackson
October 29, 2018
Excellent service. No problems. The team worked hard to make the sale. They were responsive and listened to what was important to me. I would recommend them and also return as a cus The team worked hard to make the sale. They were responsive and listened to what was important to me. I would recommend them and also return as a customer in the future. More
by Tucker
Employees Worked With
Dan K.
October 15, 2018
Professionalism The sales manager and his associates are great, very well trained, they possess quality of positive attitudes and do handle themselves very kool under The sales manager and his associates are great, very well trained, they possess quality of positive attitudes and do handle themselves very kool under stress and pressure. More
by Al
Employees Worked With
Jess Basil
October 13, 2018
Comfortable, professional and friendly Wonderful experience. My son and I talked about how professional and friendly everyone was. Will not hesitate to return, and we are actually looking Wonderful experience. My son and I talked about how professional and friendly everyone was. Will not hesitate to return, and we are actually looking forward to it. The best service experience we have ever had. More
by Sarahboo
Employees Worked With
Glenn
September 29, 2018
THE BEST SERVICE DEPT ANYWHERE! I had my car in to get 4 new snow tires with their buy 3 and get the 4th for $1 special. Best price anywhere, internet could not even come close! Th I had my car in to get 4 new snow tires with their buy 3 and get the 4th for $1 special. Best price anywhere, internet could not even come close! The money I saved on tires i put towards getting a preventative maint done, my car runs better than new now that I had the fuel induction cleaning service! Great job Basil, thank you Glenn! More
by '16 Hot Hot Hatch
Employees Worked With
Glenn August
September 13, 2018
Happy return customer Return customer and always satisfied! The sales people have never been pushy at the Lockport location which will bring me back always. I got a great d Return customer and always satisfied! The sales people have never been pushy at the Lockport location which will bring me back always. I got a great deal on a brand new vehicle and couldn’t be more happy with the whole experience. Thanks guys! ?🏻🚗💙 More
by Angiedoll
Employees Worked With
Jackson elniskey & taylor tagliarini
July 20, 2018
The BEST SERVICE FOR UR VW!!!!! Had my GTI in for a serpentine belt change and oil change. All done fast and right first time Don is very friendly and knowledgeable Had my GTI in for a serpentine belt change and oil change. All done fast and right first time Don is very friendly and knowledgeable More
by '16 Hot Hot Hatch
Employees Worked With
Don. Service
July 13, 2018
2018 Atlas SEL Upon walking in the door the first time, this dealer was an exceptional experience. I was treated with the upmost respect and courtesy.Talyir, Greg an Upon walking in the door the first time, this dealer was an exceptional experience. I was treated with the upmost respect and courtesy.Talyir, Greg and Adam were knowledgeable and eager to meet my needs as a new car buyer. Working along with General manager, Adam helped secure the exact vehicle we wanted. More
by Kim1275
Employees Worked With
Greg Hodges , Jess Basil
May 08, 2018
Horrible Service I honestly wish I could give 0 Stars. I bought a brand new 2018 VW in November and obviously didn’t have a reason to use my air conditioning when I bo I honestly wish I could give 0 Stars. I bought a brand new 2018 VW in November and obviously didn’t have a reason to use my air conditioning when I bought it. Took the car on a long road trip in the Spring down south to visit family. When I turned on the AC for the first time, it did not work. The vent was blowing luke warm air. When I selected Max AC, the air got warmer. At the time there was 4,000 miles on this car and everything should’ve been working. I called the dealership and talked to the receptionist and asked to talk to the Service Department. Got transferred to someone, who then transferred me to the Service Department Manager Glenn August and I got his voicemail. Left a message to call me back and he made excuses as to they were so busy this morning, even though I called in the afternoon. Dropped my car off that Saturday morning and expected to hear back from them by Monday. They never called me. Called Tuesday afternoon after not hearing from Glenn. Of course, I got his voicemail again. He called me back saying there is a leak in the Freon line, but they don’t know where the leak is coming from and should know more the next day. I’m 47 and have worked on cars my life and I find it very hard to believe that it took 4 days to diagnose where the leak was coming from. It’s quite clear that my car was getting the “wall” treatment, which means they had my car sitting against the wall until I kept calling to find out the status of my car. On Wednesday, I had to call Glenn to find out the status of my car. Once again I got his voicemail and left a message. Never once did he reach out to me without me calling him first. Glenn told me that the issue was an O ring that needed to be replaced. Mind you, my car had been in the shop for 5 days. He told me that my car would be ready on Friday afternoon. I called the dealership early Friday afternoon as I had not heard anything about whether my car was fixed or if it was, when I could come to pick it up. Got a call from the Glenn about 2 hours before the dealership was to close for the day to tell me my car is ready. When I asked whether he was going to be there if I came in that night to pick my car up, he said he was leaving within the hour. When I asked if he was going to be there the following morning because I couldn’t get out to the dealership that night, he said no. Very convenient to say the least. When I picked my car up the next day, my car did not receive a complimentary car wash, which they advertise on their website. I’m not sure if it’s a combination of ineptitude, incompetence or they don’t have quality employees working for them. Needless to say, I will never take my car here if it ever needs to be repaired and I will be taking my car elsewhere in the future. I do not appreciate getting the runaround from the dealership I bought my car from, especially when this was my first and now last dealings with the Service Department. More
by Horrible Service
Employees Worked With
Glenn August
