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Basil Volkswagen
Lockport, NY
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 142 reviews
August 01, 2019
Excellent Service It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitud It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitude, since I bought my Passat in 2017. Mr. Basil and staff are making buying and servicing a fun and great experience. More
by D
Employees Worked With
Kevin Burkhard
July 26, 2019
Always Made Me Feel Like The Only Customer In the Room Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I wi Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I will do business here again. More
by Happy Customer
Employees Worked With
Taylor Tagliarini/ Dan Kraus /Jesse
June 10, 2019
Great customer service Amazing customer service. Prompt, efficient, and outgoing. Very accommodating as well. Went in for just an oil change and they were able to do two maj Amazing customer service. Prompt, efficient, and outgoing. Very accommodating as well. Went in for just an oil change and they were able to do two major recalls in the same day as well which required replacing the rear coils as well as replacing carpets. While doing that they actually detailed the interior of my car and gave me a coupon for complimentary car wash for the outside! Beyond satisfied. More
by Maxb01
Employees Worked With
Kevin
May 22, 2019
Basil VW is 1st Rate in Service Once again Basil performed in an outstanding manner when servicing my VW. Kevin B. was prompt and thorough as my Service Rep. The mechanic did a nic Once again Basil performed in an outstanding manner when servicing my VW. Kevin B. was prompt and thorough as my Service Rep. The mechanic did a nice job servicing my car, doing quality work and in short order. Kudos to the crew at Basil. More
by CFA
Employees Worked With
Kevin Burckhard
May 04, 2019
THE BEST SERVICE DEPT I have been getting my service here for last 3 1/2 yrs and I m always verrrry satisfied w customer care and service on my car is ALWAYS perfectly comp I have been getting my service here for last 3 1/2 yrs and I m always verrrry satisfied w customer care and service on my car is ALWAYS perfectly completed by techs here!!!!!!! More
by '16 Hot Hot Hatch
Employees Worked With
Kevin and Glenn
April 26, 2019
Excellent, competent service Service work was done as promised. Friendly and knowledgeable service staff. Updates were provided timely. Best VW dealership in western NY for ser Service work was done as promised. Friendly and knowledgeable service staff. Updates were provided timely. Best VW dealership in western NY for service hands down. More
by GLIguy73
Employees Worked With
Glenn
April 23, 2019
Very professional kind and helpful Brain Kunch was in the service department when I came into Basil about an oil change. He was very kind and helpful. He suggested I speak with Ryan Lo Brain Kunch was in the service department when I came into Basil about an oil change. He was very kind and helpful. He suggested I speak with Ryan Lovitz about leasing a new car. I’m grateful for his suggestion. He put me in contact with Ryan lovitz who guided me through the new lease process. They we’re both wonderful. Thank you!! They are a great asset to your business! More
by TG
Employees Worked With
Brian Kunch, Ryan Lovitz,
April 06, 2019
Friendly and attentive. The sales manager Tyler and salesman Charles were very friendly, helpful and great to work with. Everyone in there was friendly and made sure we wer The sales manager Tyler and salesman Charles were very friendly, helpful and great to work with. Everyone in there was friendly and made sure we were taken care of. More
by newtovw
Employees Worked With
Tyler and Charles
April 01, 2019
Atlas Purchase Charles was the best! Answered all of my questions, was courteous and kind! Jess was very kind and his explanations were clear. I appreciate their hel Charles was the best! Answered all of my questions, was courteous and kind! Jess was very kind and his explanations were clear. I appreciate their help!! More
by KW
Employees Worked With
Charles Avery, Jess Basil
December 09, 2018
Very pleasant experience Kevin was very friendly and welcoming. An asset to the dealership. Talking with him made the experience much more pleasant! I will continue to have Kevin was very friendly and welcoming. An asset to the dealership. Talking with him made the experience much more pleasant! I will continue to have my vehicle serviced here. More
by Dealerreview
Employees Worked With
Kevin Burckhard
