Basil Volkswagen

AVOID COMPLETE CARE WARRANTY OFFERS Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $ Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $640 dollars at the time of purchase. Tire/Wheel Road Hazard "Repair or replacement for tires and/or wheels due to impact with road hazards such as potholes, nails, glass, road debris, etc. Includes cosmetic, curb and sidewall damage" Here is the kicker: "REFER TO SECTION 2.A. COVERAGE AND CONDITIONS FOR FURTHER DETAILS OF COVERAGE" this is where a lawyer would come in handy to read all the fine print!!!! That's where they get you!!!!!!!!!!!! Took my car in to my mechanic and it was discovered I had a bent rim due to slamming into a pothole. Thank God I got the rim warranty....HAAAAAAAAAAAAA When I tried to submit the claim I didn't have enough rubber on my tire to honor the warranty!!! The dealer was able to assist in getting the policy cancelled but for only 41.3% of the original price paid by me. Can they put that into my checking account so I can buy a new rim? Heck no!! that's not their policy. They send a check to the loan holding bank and apply it to the loan. DON"T DO IT!!!!!!!!!!!!!!!!!!!!!!!! Oh and I never got my floor mats that were promised at the time of purchase. More

Excellent Experience There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. More

Good service, very polite staff. Appreciate the hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. More

Fair & Friendly My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. More

2016 Jeep Cherokee Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend o Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend over backwards. More

Warranty service Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will defi Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will definitely bring my vehicle here in the future. More

Great experience! Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made th Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made the car buying process enjoyable. More

Highly recommend dealership Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return in the future. More

Prompt, Friendly service Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work and back to the dealership to pick up my car. More

Great experience We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next car. More