Basil Volkswagen
Lockport, NY
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Good service, very polite staff. Appreciate the hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. More
Fair & Friendly My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. More
2016 Jeep Cherokee Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend o Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend over backwards. More
Warranty service Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will defi Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will definitely bring my vehicle here in the future. More
Great experience! Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made th Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made the car buying process enjoyable. More
Highly recommend dealership Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return in the future. More
Prompt, Friendly service Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work and back to the dealership to pick up my car. More
Great experience We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next car. More
Excellent Service It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitud It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitude, since I bought my Passat in 2017. Mr. Basil and staff are making buying and servicing a fun and great experience. More
Always Made Me Feel Like The Only Customer In the Room Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I wi Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I will do business here again. More