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Basil Volkswagen
Lockport, NY
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
September 27, 2019
Fair & Friendly My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. My experience with trading my car in was very positive. I dealt with sales and service and everyone was wonderful. I love my new car. More
by Noname
Employees Worked With
Brian Kunch, Taylor Tagliarini, Jess Present
September 24, 2019
2016 Jeep Cherokee Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend o Hands down the easiest car buying experience! Great people to work with especially Dan, Jess, and Brandon! Low pressure and so friendly. Truly bend over backwards. More
by Adrian
Employees Worked With
Dan, Jess, Brandon
September 03, 2019
Warranty service Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will defi Great experience and great staff. Service advisor, Joe Manko, was awesome. He explained everything in a professional and friendly manner. I will definitely bring my vehicle here in the future. More
by Tom
Employees Worked With
Joseph Manko
September 01, 2019
Great experience! Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made th Friendly, professional and knowledgeable staff. Accessible hours. Ability to look at vehicles indoors before test drive. Great discounts. They made the car buying process enjoyable. More
by Bern C
Employees Worked With
Adam Beck, Tony & Taylor
August 30, 2019
Highly recommend dealership Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return Great salesman’s and great dealership. Tony was friendly. Good selection of vehicles. Dealership and restrooms were very clean and bright. Will return in the future. More
by Rmarcheson
Employees Worked With
Tony
August 10, 2019
Prompt, Friendly service Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work Prompt, courteous service from everyone, starting with scheduling the appointment, to the service department. They provided shuttles to get me to work and back to the dealership to pick up my car. More
by Wendy789
Employees Worked With
Dave, Mike
August 06, 2019
Great experience We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next We are very happy with our new car and the customer service we experienced throughout the process. We look forward to working with Basil for our next car. More
by Azgoda
Employees Worked With
Brandon bevalaqua
August 01, 2019
Excellent Service It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitud It was a pleasure to have my car serviced on July 31st. Kevin Burkhard has great customer service skills. I have seen a great improvement in attitude, since I bought my Passat in 2017. Mr. Basil and staff are making buying and servicing a fun and great experience. More
by D
Employees Worked With
Kevin Burkhard
July 26, 2019
Always Made Me Feel Like The Only Customer In the Room Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I wi Value comes in a lot of shapes and sizes. These guys brought all of the right moving parts together to create an exceptional Customer experience. I will do business here again. More
by Happy Customer
Employees Worked With
Taylor Tagliarini/ Dan Kraus /Jesse
June 10, 2019
Great customer service Amazing customer service. Prompt, efficient, and outgoing. Very accommodating as well. Went in for just an oil change and they were able to do two maj Amazing customer service. Prompt, efficient, and outgoing. Very accommodating as well. Went in for just an oil change and they were able to do two major recalls in the same day as well which required replacing the rear coils as well as replacing carpets. While doing that they actually detailed the interior of my car and gave me a coupon for complimentary car wash for the outside! Beyond satisfied. More
by Maxb01
Employees Worked With
Kevin
