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Basil Volkswagen
Lockport, NY
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 142 reviews
April 14, 2020
regular service On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the cust On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the customer more comfortable waiting. Thanks for the concern. More
by jm08859
Employees Worked With
service manager, Cassie Soucia
April 11, 2020
Basil Volkswagen is a truly wonderful dealership. Every team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! More
by maryckrause
Employees Worked With
Taylor Tagliarini, Jess Basil, Cassie Soucia
March 29, 2020
Always quick and friendly service. Service hours are convenient. They always explain thoroughly if any additional services are recommended, without any pressure. Very happy with this dealership. convenient. They always explain thoroughly if any additional services are recommended, without any pressure. Very happy with this dealership. More
by merletuur
Employees Worked With
Joseph Manko
March 18, 2020
On 3/16/20 my husband & I were taking a walk & discussing our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked wit our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked with my husband, called Adam back to say “yes” & could we pick it up the next day(we live in Skaneateles—2 hrs away, filled out application & received a call the next morning saying they had everything set for us, drove to Lockport, were greeted by Kevin & given more info, signed papers with Taylor, turned in our other car & arrived home with a shiny beautiful car less than 24 hours after Adams initial email...what a wonderful experience!! Professional, knowledgeable, personable & kind...all of them...& they made us a great deal. These are trying times, but life goes on & Basil is an oasis in the midst of chaos. More
by smcsail
Employees Worked With
Adam, Kevin, Taylor: EXCELLENT
March 14, 2020
Purchase Used Vehile I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchas I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchasing my vehicle. Since the sale, they have been conscientious in follow up & resolution of minor issues - clearly demonstrating a commitment to customer service. More
by JK
Employees Worked With
Dan Kraus, Adam Beck, Taylor (Sales Manager), Josh ( Customer Service)
March 11, 2020
Fantastic First let me say everyone was courteous and friendly, especially Charlie Avery . He was extremely helpful guiding me through high tech dashboard opera First let me say everyone was courteous and friendly, especially Charlie Avery . He was extremely helpful guiding me through high tech dashboard operations. Thanks to the whole staff for there outstanding efforts... More
by Milos
Employees Worked With
Jess Basil
February 28, 2020
Lockport Volkswagen was outstanding with my purchase of my Tiguan. Serving has always been great and Dan Krause insales was very helpful and explained everything about the vehicle. I had a great experience my Tiguan. Serving has always been great and Dan Krause insales was very helpful and explained everything about the vehicle. I had a great experience. More
by Pldudek
Employees Worked With
Dan Krause and Jess present and Nicole B and Joe mankind made my experience great at Lockport Volkswagen thanks again , Jess Basil, Cassie Soucia
February 25, 2020
As always, the staff is extremely friendly and helpful. I had no idea what was wrong with my Beetle but they found the problem; fixed it; and explained the whole thing. I had no idea what was wrong with my Beetle but they found the problem; fixed it; and explained the whole thing. More
by mcallag513
Employees Worked With
the whole service department!
February 25, 2020
Professional, accommodating staff! Made leasing a car easy and affordable! Adam Beck was engaged in the whole process assuring me that my best interest was his! easy and affordable! Adam Beck was engaged in the whole process assuring me that my best interest was his! More
by Cmblujus
Employees Worked With
Adam Beck, Jess Basil
