Basil Volkswagen

On 3/16/20 my husband & I were taking a walk & discussing our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked wit our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked with my husband, called Adam back to say “yes” & could we pick it up the next day(we live in Skaneateles—2 hrs away, filled out application & received a call the next morning saying they had everything set for us, drove to Lockport, were greeted by Kevin & given more info, signed papers with Taylor, turned in our other car & arrived home with a shiny beautiful car less than 24 hours after Adams initial email...what a wonderful experience!! Professional, knowledgeable, personable & kind...all of them...& they made us a great deal. These are trying times, but life goes on & Basil is an oasis in the midst of chaos. More

Purchase Used Vehile I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchas I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchasing my vehicle. Since the sale, they have been conscientious in follow up & resolution of minor issues - clearly demonstrating a commitment to customer service. More

AVOID COMPLETE CARE WARRANTY OFFERS Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $ Unless you have a lawyer with you to read the fine print avoid all of the warranties offered especially the Complete Care Platinum Plus coverage. $640 dollars at the time of purchase. Tire/Wheel Road Hazard "Repair or replacement for tires and/or wheels due to impact with road hazards such as potholes, nails, glass, road debris, etc. Includes cosmetic, curb and sidewall damage" Here is the kicker: "REFER TO SECTION 2.A. COVERAGE AND CONDITIONS FOR FURTHER DETAILS OF COVERAGE" this is where a lawyer would come in handy to read all the fine print!!!! That's where they get you!!!!!!!!!!!! Took my car in to my mechanic and it was discovered I had a bent rim due to slamming into a pothole. Thank God I got the rim warranty....HAAAAAAAAAAAAA When I tried to submit the claim I didn't have enough rubber on my tire to honor the warranty!!! The dealer was able to assist in getting the policy cancelled but for only 41.3% of the original price paid by me. Can they put that into my checking account so I can buy a new rim? Heck no!! that's not their policy. They send a check to the loan holding bank and apply it to the loan. DON"T DO IT!!!!!!!!!!!!!!!!!!!!!!!! Oh and I never got my floor mats that were promised at the time of purchase. More

Excellent Experience There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. There was no high pressure to buy. The trade in value was fair. They wanted me to get the vehicle I needed. Salesmen was sincere and helpful. More

Good service, very polite staff. Appreciate the hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. hospitality they gave. 5 stars. I went in knowing what I wanted and they obliged every step of the way. More