Basil Volkswagen

The repair was done swiftly and accurately. Will make sure to bring my Volkswagen to basil Volkswagen again. Joe the front representative was very friendly and knowledgeable. sure to bring my Volkswagen to basil Volkswagen again. Joe the front representative was very friendly and knowledgeable. More

Everyone was very professional & explained everything in great detail especially going over the features on my new SUV. This is my 2nd lease from this dealer & would highly recommend. great detail especially going over the features on my new SUV. This is my 2nd lease from this dealer & would highly recommend. More

Everyone I dealt with was very helpful and professional, always doing what they promised to do. I am going to lease another car from Basil VW within the next three weeks! always doing what they promised to do. I am going to lease another car from Basil VW within the next three weeks! More

Disappointed I have had great a relationship with this dealership (Joseph Manko) and I can't believe how I was treated today. My 2019 Tiguan failed inspection beca I have had great a relationship with this dealership (Joseph Manko) and I can't believe how I was treated today. My 2019 Tiguan failed inspection because of a tear in a wiper blade that needed a fingernail to show the tear. I raised concern about this but agreed to pay for two new blades. I went to pay and an employee, that I wasn't even dealing with, made sarcastic comments to me (my opinion) regarding the WIPERBLADE concern. I did not appreciate the sarcastic comments from this person which didn't stop after I told him that I just wanted to pay the bill. If not for his sarcastic comments , my rating would have been a 5 star. I don't even know his name but my service advisor, Justine Galante, can certainly clarify that. Unbelievable. More

regular service On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the cust On the web site, at the dealership, all associates were pleasant and helpful. The service dept. was servicing only one car at a time to make the customer more comfortable waiting. Thanks for the concern. More

Basil Volkswagen is a truly wonderful dealership. Every team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! team member from sales, service, finance, reception, etc. is most professional and helpful. We are loyal customers and will continue to be! More

Always quick and friendly service. Service hours are convenient. They always explain thoroughly if any additional services are recommended, without any pressure. Very happy with this dealership. convenient. They always explain thoroughly if any additional services are recommended, without any pressure. Very happy with this dealership. More

On 3/16/20 my husband & I were taking a walk & discussing our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked wit our Tiguan & bing got an email x Adam giving reason why & costs of leasing a 2020 x them now rather than waiting. I called, got more info, talked with my husband, called Adam back to say “yes” & could we pick it up the next day(we live in Skaneateles—2 hrs away, filled out application & received a call the next morning saying they had everything set for us, drove to Lockport, were greeted by Kevin & given more info, signed papers with Taylor, turned in our other car & arrived home with a shiny beautiful car less than 24 hours after Adams initial email...what a wonderful experience!! Professional, knowledgeable, personable & kind...all of them...& they made us a great deal. These are trying times, but life goes on & Basil is an oasis in the midst of chaos. More

Purchase Used Vehile I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchas I found the staff, from sales agent to general manager, to be friendly, knowledgeable and cooperative throughout the process of shopping for & purchasing my vehicle. Since the sale, they have been conscientious in follow up & resolution of minor issues - clearly demonstrating a commitment to customer service. More