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Basil Volkswagen

Lockport, NY

4.7
139 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 139 reviews

November 20, 2024

Joe the service manager does an excellent job of providing great service with a friendly atmosphere . This is my reason for going. With basil Volkswagen when buying a car. Great service and great More

by Ron DiNicolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Josh service
October 20, 2024

Always great service! Vehicle updates throughout the service. Saturday appointments always available. Comfortable service waiting area. More

by Jax W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Oct 21, 2024 -

Basil Volkswagen responded

Thank you for the kind words Jax.

September 20, 2024

Great service and wonderful people to deal with! !! The coffee was good too! Many thanks!!!! More

by Betsytilis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Amber at service desk
Sep 24, 2024 -

Basil Volkswagen responded

Thank you so much for your great review and we are glad you enjoyed the coffee!

August 20, 2024

Purchasing my vehicle couldn't have been easier. Keith Winn made this experience smooth and easy. He was easy to work with making sure I understood the process and all my questions were answered. More

by Momofbyz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Winn, Adam Beck
Aug 23, 2024 -

Basil Volkswagen responded

We are so happy you have a great sales experience and Keith was able to take care of your needs!

June 12, 2024

Excellent experience at a dealership. Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhove More

by catholicmommaofsix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Withers, Steven Vanscoonhoven
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the great review! We are so glad Nick & Steve were able to take such great care of your family and get you into your new car!

April 19, 2024

Had issues with a VW Atlas that I purchased from another dealer. Joe in service kept me very informed the entire time and made this stressful time as pleasant as it could be. Thank you Joe! More

by Gfazzalaro28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the kind review! We are so glad Joe took great care of your car!

April 04, 2024

Joshua Deal and Joseph Mano went beyond my expectations. The service is always excellent. I stay with a dealership because of excellent service that both of these gentlemen give each and eveytime I go in More

by Ron DiNicolantonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Daul and Joseph Mano Service Manager
Jun 13, 2024 -

Basil Volkswagen responded

Thank you Ron for your kind review!

March 08, 2024

Amazing service! !! I'll never buy a car anywhere else!! Buy from them and service here!!! You won't regret it More

by DanTheMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Manko!!! Best in the business!!!, Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for this great review!

February 21, 2024

Friendly, honest and no pushy sales people. Very welcoming and transparent experience. I highly recommend More

by cariekick1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Kraus , Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for this 5 star review!

February 05, 2024

Go see Nick WIthers, he will take care of you. Everyone is friendly, knowledgeable and open to answer any questions. More

by newowner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick WIthers, BRANDON , Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the great review! Nick is great!

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