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Basil Volkswagen

Lockport, NY

4.8
142 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 142 reviews

February 22, 2025

I would like to thank Basil Volkswagens service department especially Joshua Daul and Joseph Manko for all their help in getting my vehicle repaired in a timely manner, I stand firm on saying Basil More

by garykaz0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Daul, Joseph Manko , Cassie Soucia, Jen Wisniewski
February 20, 2025

Service dept did a fine job. They were very kind and courteous. They explained the work to be done. Had it done within the reasonable amount of time did a great job. More

by mmurph22451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Feb 20, 2025 -

Basil Volkswagen responded

Thank you for the kind words!

December 27, 2024

Dealership is great i couldn’t ask for better service my salesperson was great went over everything in detail very professional I would recommend your dealership More

by jhj1949@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Smith
Dec 30, 2024 -

Basil Volkswagen responded

Thank you for the great review, we are so glad you were happy at our dealership!

November 20, 2024

Joe the service manager does an excellent job of providing great service with a friendly atmosphere . This is my reason for going. With basil Volkswagen when buying a car. Great service and great More

by Ron DiNicolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Josh service
Nov 23, 2024 -

Basil Volkswagen responded

Thank you Ron for the review! We are so glad that Joe provided you with great service!

October 20, 2024

Always great service! Vehicle updates throughout the service. Saturday appointments always available. Comfortable service waiting area. More

by Jax W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Oct 21, 2024 -

Basil Volkswagen responded

Thank you for the kind words Jax.

September 20, 2024

Great service and wonderful people to deal with! !! The coffee was good too! Many thanks!!!! More

by Betsytilis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Amber at service desk
Sep 24, 2024 -

Basil Volkswagen responded

Thank you so much for your great review and we are glad you enjoyed the coffee!

August 20, 2024

Purchasing my vehicle couldn't have been easier. Keith Winn made this experience smooth and easy. He was easy to work with making sure I understood the process and all my questions were answered. More

by Momofbyz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Winn, Adam Beck
Aug 23, 2024 -

Basil Volkswagen responded

We are so happy you have a great sales experience and Keith was able to take care of your needs!

June 12, 2024

Excellent experience at a dealership. Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhove More

by catholicmommaofsix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Withers, Steven Vanscoonhoven
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the great review! We are so glad Nick & Steve were able to take such great care of your family and get you into your new car!

April 19, 2024

Had issues with a VW Atlas that I purchased from another dealer. Joe in service kept me very informed the entire time and made this stressful time as pleasant as it could be. Thank you Joe! More

by Gfazzalaro28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 13, 2024 -

Basil Volkswagen responded

Thank you for the kind review! We are so glad Joe took great care of your car!

April 04, 2024

Joshua Deal and Joseph Mano went beyond my expectations. The service is always excellent. I stay with a dealership because of excellent service that both of these gentlemen give each and eveytime I go in More

by Ron DiNicolantonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Daul and Joseph Mano Service Manager
Jun 13, 2024 -

Basil Volkswagen responded

Thank you Ron for your kind review!

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