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Basil Toyota

Lockport, NY

4.3
524 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 524 reviews

October 21, 2024

Not happy with questionable business practices, concerning pricing and labor rates. Will not recommend this business More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the names
Oct 23, 2024 -

Basil Toyota responded

We are sorry to hear your experience was less than satisfactory. Please email us with more information so we can better serve you at basilcares@basiltoyota.com

October 11, 2024

Excellent service and I love that video sent by dealership that what they did it More

by jP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 14, 2024 -

Basil Toyota responded

We are glad you enjoy the video service JP!

September 15, 2024

Fantastic dealership have purchased a half a dozen vehicles there very happy you can’t Beat a Toyota very courteous right on time. Only thing I miss is Sundays first come first served .Go there for al More

by Dan7668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Sep 19, 2024 -

Basil Toyota responded

Thank you for your kind words about our great service!

August 30, 2024

Fast service and pleasant staff Nice outdoor waiting area clean bathroom. No complaints from me More

by Dlattimer924
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Sep 05, 2024 -

Basil Toyota responded

Thank you for the great review!

August 30, 2024

Our experience was smooth and Nate Banaszak was a pleasure to deal with and very helpful. More

by jeffreyschwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Banaszak
Sep 05, 2024 -

Basil Toyota responded

Thank you for the great review of Nate!

August 27, 2024

They are so awesome ! Any time I need to be squeezed in they make it happen , thanks / and always friendly More

by Carl burgio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Aug 27, 2024 -

Basil Toyota responded

Thank you for your kind words on our dealership and our service!

July 28, 2024

Good communication and customer service from beginning to end. Tyler was friendly, helpful, and a pleasure to deal with it. More

by Ryjadaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Supples
Jul 29, 2024 -

Basil Toyota responded

Thank you for the great review!

July 26, 2024

Fast friendly professional courteous service from the time I walked into the dealership until I left More

by dkrasfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jul 29, 2024 -

Basil Toyota responded

Thank you for the kind words!

May 06, 2024

I have been using this dealership for many years and they have always provided excellent service for me. More

by tomcimpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 14, 2024 -

Basil Toyota responded

Thank you for the great review!

April 21, 2024

I have always been treated with dignity and respect Every one in the parts department has been great More

by dianabut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Apr 22, 2024 -

Basil Toyota responded

Thank you so much for your review of our team, we pride ourselves on treating every customer with integrity, dignity, and respect.

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