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Basil Toyota

Lockport, NY

4.4
526 Reviews

6179 Transit Road

Lockport, NY

14094

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Showing 526 reviews

October 19, 2021

Great communication and excellent customer service all the way through the purchasing process. I would highly recommend to anyone looking for a straight forward, no nonsense deal! More

by PK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick, Mark, Patrick
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 15, 2021

Mike Otwell was professional and attentive at all times during the process. Thank you Mike! Need fifteen words to complete this page... this service doesn't get 5 stars. More

by ivankireevskii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Orwell , Jess Basil, Cassie Soucia, Jen Wisniewski
Nov 09, 2021 -

Basil Toyota responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

October 13, 2021

Reliable, efficient, fair and a pleasure to deal with. What else does one need? Highly recommend. More

by dmurdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Nov 09, 2021 -

Basil Toyota responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 01, 2021

Arrived about 4:00 to have a small cosmetic repair made, and for an inspection. All items were completed by 4:50, and I was on my way! It was a wonderful experience!@ More

by Van364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Nov 01, 2021 -

Basil Toyota responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

September 15, 2021

Scott Roeser from Basil Toyota is the best sales person I have ever worked with. Scott was able to locate my vehicle, got me the best deal and was very knowledgeable on the hybrid highlander I purchased. Do More

by Weezy695
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Roeser
Nov 01, 2021 -

Basil Toyota responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon

September 11, 2021

Very helpful and friendly people. Great service department! Upfront and detailed about the service performed. I Travel 65 miles to get my service at Basil. Well worth the trip!! More

by Dano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff.
Nov 01, 2021 -

Basil Toyota responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon

September 08, 2021

Very pleased that I was able to get an appointment with the service department quickly. Staff was friendly and efficient with getting what I needed done in one visit. More

by Htabor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t catch his name.
Nov 01, 2021 -

Basil Toyota responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

September 07, 2021

Very please with everyone very nice and considerate about everything they do they make sure you are taken care of .I always tell everyone about this dealer this dealer is the best by far thank you all f More

by Rose54552007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Nov 01, 2021 -

Basil Toyota responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

September 03, 2021

I was greeted immediately by a service representative who had my information in the system confirming what needed to be done and the work was done in a timely fashion. More

by davegrant927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 01, 2021 -

Basil Toyota responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

August 24, 2021

Very professional and very good to work with. Will definitely deal with them. More

by Widmer 2805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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