Basil Resale Sheridan

After reading good reviews and a friends reference I went to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a prev to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a previous dealer so they did adjust that. I drove a car and told them what my payment limit was.I also said if they can't work with my budget could they please help me with a lease,that took about 1/2 hr. The rest of my 4 hrs I was there I sat. The man did talk to me for a few minutes to tell me that I might have to go over budget "a bit". I said ok run the numbers about an hr. later I was offered to go someplace for lunch and I would be reimbursed. I left got coffee came back everyone was in the lunch room. I have been here for 3 hrs at this point, nobody is saying anything to me. I finally ask what is taking so long and was told because I need an extended time loan it takes longer and the finance guy is working on it making calls. I have yet to speak to "the finance guy". At 3pm My salesman comes back and says it's going to be another hr. why don't you go home and I'll call you this evening. I go home. Waiting,waiting...no call. I called back at 10 the next morning and talk to the gentleman that answers the phone. He apologizes for the salesman not returning the call and tells me finance guy is still making calls to get me this loan. ( I personally think it's not happening) So salesman is in at noon and will call me to catch me up on everything. Can he call me by 1 I ask? oh yes he will call by 1. Waiting,waiting 3pm I get a call. No apology for not calling the night before. No we're sorry it took so long. Of course I didn't get the loan. I felt invisible during the whole process. I won't be going back to find a lease. or a less expensive car..Not happy at all with the customer service.. More

We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction. More

Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to anyone in need. More

I had a great experience with John Lombardi. He helped my wife and I out and made our experience at your store great. Thank you John wife and I out and made our experience at your store great. Thank you John More