
Basil Resale Sheridan
Williamsville, NY
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The sales person Tod and his whole support team and management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was More
Never replied with an answer if vehicle available or not. Had to contact and complete purchase with different dealership. Had to contact and complete purchase with different dealership. More
As always, Sarah, Mary and Corey were fantastic to deal with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back! with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back! More
I had a great experience with Todd he was very friendly and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you go ask for Todd More
I had a very good experience at Basil buying my used car. It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would rec It was quick, efficient, pleasant, with no issues. Everyone I dealt with was very helpful. I was out the door the next day within an hour…I would recommend them for your next purchase. More
After reading good reviews and a friends reference I went to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a prev to Basil resale. I was terribly disappointed.I was offered a bottle of water when I first got there. I was offered $500 less for my trade than a previous dealer so they did adjust that. I drove a car and told them what my payment limit was.I also said if they can't work with my budget could they please help me with a lease,that took about 1/2 hr. The rest of my 4 hrs I was there I sat. The man did talk to me for a few minutes to tell me that I might have to go over budget "a bit". I said ok run the numbers about an hr. later I was offered to go someplace for lunch and I would be reimbursed. I left got coffee came back everyone was in the lunch room. I have been here for 3 hrs at this point, nobody is saying anything to me. I finally ask what is taking so long and was told because I need an extended time loan it takes longer and the finance guy is working on it making calls. I have yet to speak to "the finance guy". At 3pm My salesman comes back and says it's going to be another hr. why don't you go home and I'll call you this evening. I go home. Waiting,waiting...no call. I called back at 10 the next morning and talk to the gentleman that answers the phone. He apologizes for the salesman not returning the call and tells me finance guy is still making calls to get me this loan. ( I personally think it's not happening) So salesman is in at noon and will call me to catch me up on everything. Can he call me by 1 I ask? oh yes he will call by 1. Waiting,waiting 3pm I get a call. No apology for not calling the night before. No we're sorry it took so long. Of course I didn't get the loan. I felt invisible during the whole process. I won't be going back to find a lease. or a less expensive car..Not happy at all with the customer service.. More
We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction. More
Very friendly and helpful without being pushy. Went several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way several places (Buffalo to Syracuse) exploring models and deals. Happiest with service at Basil by far. Todd was very nice and eager to help any way he could, but we didn't feel like we were being rushed into anything. They wanted us to be happy with our decision. Patrick also checked in with us over phone. Also, from what we could tell in all our exploring, they had very fair to great pricing compared to many of the other places we looked at. Very happy with experience and would recommend to anyone in need. More