Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Resale Sheridan
Williamsville, NY
259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 259 reviews
August 28, 2023
Service was quick (1 hr total). Had an oil change and NYS inspection. Was told what was needed (not 4 inspection) but no pressure to purchase or add services. Staff is courteous, Had an oil change and NYS inspection. Was told what was needed (not 4 inspection) but no pressure to purchase or add services. Staff is courteous, knowledgeable & friendly. More
by MZMIKE
Employees Worked With
Charles Yager
August 03, 2023
Jake and Justin were amazing! ! Justin really took the time to talk to me to see what it was I needed, and wanted in a car! Jake was financial part and he was a rockstar gettin ! Justin really took the time to talk to me to see what it was I needed, and wanted in a car! Jake was financial part and he was a rockstar getting everything approved. Even helping me out a car seat in when my boyfriend disappeared. They made this process so easy! More
by Mandy.schilling
Employees Worked With
Justin and Jake at basil resale on Sheridan Dr.
July 15, 2023
Joe Falletta was a great salesman. He was a pleasure to work with. He was patient with us while our insurance company was being difficult. He was a pleasure to work with. He was patient with us while our insurance company was being difficult. More
by tinamoran22
Employees Worked With
Joe Falletta
May 04, 2023
Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he sta to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal with me so he pretended to be in a meeting so unprofessional. I had given them both enough time to follow up with me so they should not be surprised that there getting a bad review hope they can learn from their mistakes. More
by edward.wallace5
April 13, 2023
Excellent customer service from my recent visit Sal the Service Department Manager five star customer service is very much appreciated. He is a great listener, professional nonjudgmental, and a great probl Service Department Manager five star customer service is very much appreciated. He is a great listener, professional nonjudgmental, and a great problem solver. I purchased my vehicle in January and had a few issues with the car and I have to say their team there has tried to make some wrongs right great to see the turnaround. Thanks again for the great customer service. More
by edward.wallace5
Employees Worked With
Sal
April 13, 2023
Great friendly service! Ray Baller treated me like a family member! He is awesome! I am happy with my purchase! Ray Baller treated me like a family member! He is awesome! I am happy with my purchase! More
by loray
Employees Worked With
December 09, 2022
Very good customer service,,I'm am so very satisfied with my purchase,my rep,Joe was very patient and knowledgeable,very good team at this site. I recommend checking them out for purchasing your next vehicle my purchase,my rep,Joe was very patient and knowledgeable,very good team at this site. I recommend checking them out for purchasing your next vehicle! More
by Arlandria Johnson
Employees Worked With
Joe falletta
