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Basil Resale Sheridan
Williamsville, NY
259 Reviews
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Showing 259 reviews
August 29, 2017
They will waste your time After inquiring online I was called and invited to come check out the car . They checked the status of the car and it was available . When I arrive t After inquiring online I was called and invited to come check out the car . They checked the status of the car and it was available . When I arrive to the dealership on the appointed date and time they tell me that's it been sold even thought they emailed me that morning to make sure I was coming in. Then they try to find me some other cars . I leave and they call me to apologize for what happen and ask me what I'm interested in I tell them what other cars I'm interested in. They promise to have them there for me to test drive and so we set up and appointment and boom I show up on the day and time . GUESS what !?!?! The same xxxxxxxx happens again . They waste my time having me come in again, after emailing me that morning to reassure my appointment. It's a xxxxING xxxx SHOW in that place . SORRY For my language, but what do they expect . They aren't considerate at all of people's time at all. I'm 24 and have had over 5 cars from Various dealerships... Northtown, West Herr, Towne Mini and Paddock Chevrolet and by far this is the worst Dealership that I have had to deal with . The professionalism in this plac is by far the worst! More
by JordanV716
Employees Worked With
Patrick Shultz
August 04, 2017
Should have listened to everyone & not dealt with Basil I have been basically begging for my second key to my Buick Verano I purchased one month ago, (July 1st-2nd), My salesman said, key will be sent in t I have been basically begging for my second key to my Buick Verano I purchased one month ago, (July 1st-2nd), My salesman said, key will be sent in the mail, (I live 1hr away)... Ignored voice mails, directed to non-working voice mails, returned texts that are excuses, I have even called corporate., Although they cannot do a thing for me, because it's a 3rd party dealer, they did give me a case number and took all information, Very disappointed, Salesman was very nice while selling me the car, now he doesn't know me, typical.. Should have listened to everyone who said do NOT deal with Basil... ~Kara More
by kara47
Employees Worked With
Joe Santalucia
August 01, 2017
Wonderful Experience!! I bought an incredible vehicle from Basil! I received incredible service from ownership throughout the service area! I highly recommend them! High qua I bought an incredible vehicle from Basil! I received incredible service from ownership throughout the service area! I highly recommend them! High quality vehicles and high quality staff! More
by tac8
Employees Worked With
Cherish
June 17, 2017
Lack of payment for my trade in I have a vehicle from this location as a trade. So far they left me 28 day late charge on my account with the other dealer. I am still waiting on th I have a vehicle from this location as a trade. So far they left me 28 day late charge on my account with the other dealer. I am still waiting on the contract as well as the finalization it has dragged on for almost two months. Can anyone help me with the contact person from a corporate office. More
by Debora Alexander
Employees Worked With
john
May 23, 2017
Smooth transaction, easy Despite initially giving me pushback on my trade in amount, mgr came around and we were able to make a feal. RAY was great, helpful. Despite initially giving me pushback on my trade in amount, mgr came around and we were able to make a feal. RAY was great, helpful. More
by KellB
Employees Worked With
RAY
April 10, 2017
I had a great Experience!! From the minute we walked in the door we were treated wonderfully!! They were very busy and yet our salesman took his time, was not pushy at all and a From the minute we walked in the door we were treated wonderfully!! They were very busy and yet our salesman took his time, was not pushy at all and answered ALL of our questions... And there were a lot of them!! More
by HappyMe10
Employees Worked With
Calvin Hollie
March 16, 2017
My great experience The manager Sandy as well the entire team was excellent and i love my new car. I will definitely recommend you to everyone. Thank you The manager Sandy as well the entire team was excellent and i love my new car. I will definitely recommend you to everyone. Thank you More
by Ericka ivy
Employees Worked With
Sandy
February 17, 2017
Good sales, good service! We have been loyal customers of this company for many years for both sales and service. And have always pleased with both parts of the company! We have been loyal customers of this company for many years for both sales and service. And have always pleased with both parts of the company! More
by Repeat customer
Employees Worked With
Sandy M
February 05, 2017
RUN FAST Worse place I've ever been. Before I even made my first payment, truck was in their shop due to vibrating on the Thruway. Was told it had chocked tire Worse place I've ever been. Before I even made my first payment, truck was in their shop due to vibrating on the Thruway. Was told it had chocked tires, whatever the xxxx that is.So had to purchase $750 in tires before my first payment mind you. Again a month later for same vibrating and clunking now coming from the driveshaft. Was told again nothing was wrong. So go for first oil change and two days later oil filter almost falls off driving back from Darien lake with my kids. Was told by sandy take it in for oil change somewhere and bring receipt for reimbursement, due to bad batch of filters as he claimed. Now after putting all sort of money into a truck that was supposed to be like a brand new truck as Joe put it, needs an inspection but won't pass because of broken leaf springs that they state aren't covered under the $2500 warranty they talked me into. So yet again another $1100 out of my pocket. Still no phone calls back regarding any issues or reimbursement. The service center there sucks beyond belief. They do not want to fix a xxxx thing on your vehicles but will talk you into anything that's not covered by the xxxxxxxxx warranty they sell you. So back to repairing a $20,000 vehicle instead of the $5000 one I was happy with. I hope you people rot in xxxx for being so selfish. More
by Lekanka4
Employees Worked With
Sandy mcquestion, Joe santoluccia
February 01, 2017
Great Experience From the time I walked in throughout the entire sales process the staff and managers were very helpful in ensuring I walked out satisfied with the dea From the time I walked in throughout the entire sales process the staff and managers were very helpful in ensuring I walked out satisfied with the deal we agreed to and the car I left in. More
by Sneuss
Employees Worked With
David
