Basil Resale Sheridan

I just bought a 2015 gmc terrain I am very unhappy. They don't call back, won't work with me on anything. And rushed me through my first buy. I got nothing extra for paying cash. A I am very unhappy. They don't call back, won't work with me on anything. And rushed me through my first buy. I got nothing extra for paying cash. And I have to buy new tires right off the bat because they are old tires and worn. More

Sold me a damaged truck Do not go to basil resale I recently bought a truck there and They used every old school sales man tactic from undervalueing my trade to trying to get Do not go to basil resale I recently bought a truck there and They used every old school sales man tactic from undervalueing my trade to trying to get me to sign the wrong paperwork. Also i got home and checked out my truck further to find the truck had been in a accident despite them telling me that the truck was clean. I found parts ziptied back together and others stuck together with dum dum. And i know what your thinking they must not have known accept when i looked the truck over the foglight was out so they said they would fix it they threw a new bulb in it but forgot to mention that it was destoryed. All and all i have assesed the damage and it is gonna cost me roughly 2000.00 in parts and labor to make the truck right very displeased and disapointed. I would not recomend this place. More

This dealership is great This dealership cared about my needs. They showed me great vehicles and worked with my finances to help me get a great car. Thanks alot This dealership cared about my needs. They showed me great vehicles and worked with my finances to help me get a great car. Thanks alot More

Waste of time Drove a long distance to make a deal with a bunch of unprofessional salesmen.They wouldn’t even take the time to return my messages! I went elsewhere Drove a long distance to make a deal with a bunch of unprofessional salesmen.They wouldn’t even take the time to return my messages! I went elsewhere and had results in minutes.I suppose they will apologize for my bad experience as they have to all the other reviews, but trust me, you can do much better elsewhere More

Poor service shop. Decent sales I have purchased three vehicles from Basil. Im satisfied with all three sales but not at all satisfied with their service or extended warranties. Th I have purchased three vehicles from Basil. Im satisfied with all three sales but not at all satisfied with their service or extended warranties. They offer free oil changes. I would make an appointment but still have to wait 3-5 hours for an oil change. when my vehicles have problems their service shop never fixes them properly. Recently went in for the check engine light being on. They “fixed” it by bending a pin they said. They returned the car to me after charging me over $100 for the diagnostic and the check engine light was still on. Had to take it to another service shop as usual. Their extended warranties are usless at other shops. You will only get small discounts on service. Stay away from this place for auto repairs. We will not be buying any more cars from them. More

Service appointment Bought my car here 3 years ago, no big issues there. They offer free oil changes for life. Every time I come in it takes way too long. If I schedule a Bought my car here 3 years ago, no big issues there. They offer free oil changes for life. Every time I come in it takes way too long. If I schedule a 12 pm appointment for a procedure that takes 20 mins I don't expect to still be waiting 2 hrs later. And have them relentlessly try to get me to trade in my car or suggest expensive repairs that aren't necessary. Not happy More

Fast and efficient My salesperson Ray was very easy to talk to..I told him what I was looking for and at what price, so him and the finance dept got it done..and this is My salesperson Ray was very easy to talk to..I told him what I was looking for and at what price, so him and the finance dept got it done..and this is why I went to basil for my 3rd car in a row with them. Couldn't imagine going anywhere else. More

No pressure We have been here multiple times over the years and Joe was always helpful and easy going. Joe understands that if the car isn't right that is ok. Thi We have been here multiple times over the years and Joe was always helpful and easy going. Joe understands that if the car isn't right that is ok. This time he had the perfect car for me and it is now in my driveway. So glad to refer Joe or Sandy to any buyer. More

Always a positive experience I have purchased 5 cars from this dealership and every expience have been positive. Good focus on customer needs and quick delivery once done. Sales I have purchased 5 cars from this dealership and every expience have been positive. Good focus on customer needs and quick delivery once done. Sales excellent as was the finance portion of the transaction. Fair market value offered for trade in More

Waste of time I brought my car into basil resale on Sheridan, it was my first oil change for my new car so I scheduled my appointment ahead of time. It took them 2 I brought my car into basil resale on Sheridan, it was my first oil change for my new car so I scheduled my appointment ahead of time. It took them 2 1/2 hours to do my oil change! And after that the "service" center employees were more concerned with eating their lunch instead of letting me know my car was all set. I had to walk up to the counter n ask them if I was all set and could leave, and they just said yes n handed me my keys. Completely unprofessional and unacceptable!! They can keep their free oil changes for life, I will never go back there would rather pay for one than go back there! If anyone ever says they're thinking about getting a car from there, I will strongly advise them to go elsewhere. More