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Basil Resale Sheridan
Williamsville, NY
259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 259 reviews
June 08, 2024
I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make you feel right at home! I’m very grateful to have worked with them! More
by Jasmine Newton
June 03, 2024
The best part of the experience was the approach to the deal. Austin was available to answer my questions and to assist my husband and I with our choice. After a few days, he reached out to see if needed deal. Austin was available to answer my questions and to assist my husband and I with our choice. After a few days, he reached out to see if needed more information during our decision-making process. Whenever I texted him, he responded promptly and professionally. This is the 2nd car I have purchased in the last 20 years from Basil. By far, this experience was the most positive. Special shout to Jake on the financing and getting me the best warranty. More
by Fatima J.
Employees Worked With
Austin and Jake!
May 24, 2024
Stellar Salespeople and Service! This is our second purchase from Basil Resale, and we had an outstanding experience with Austin and Chris!! This is our second purchase from Basil Resale, and we had an outstanding experience with Austin and Chris!! More
by ykwidenor
Employees Worked With
Austin Strope
May 08, 2024
Salesman Ray Baller was so courteous and friendly. He showed us multiple cars in my price range, explained things about the cars capabilities. He handled my sale professionally. I highly recommend He showed us multiple cars in my price range, explained things about the cars capabilities. He handled my sale professionally. I highly recommend him if you are looking for a new or used car. More
by Mrs Coffee
Employees Worked With
April 18, 2024
They are very transparent, friendly and pay attention to what customers want/need. Ray and Chris helped me walk out with our dream car from Basil Sheridan dealership with simple, swift and convenient way. W what customers want/need. Ray and Chris helped me walk out with our dream car from Basil Sheridan dealership with simple, swift and convenient way. Will definitely recommend family and friends to them. More
by Naung L K
April 08, 2024
I have to say, I experienced the worst customer service in America today. I don't know how they've managed to stay in business for this long. When I called the service department, the lady who answered the in America today. I don't know how they've managed to stay in business for this long. When I called the service department, the lady who answered the phone did not seem to enjoy her job and did not want to listen to my concerns. She ended up hanging up on me." I like Sal to call me asap. More
by edward.wallace5
Employees Worked With
March 27, 2024
Darius was amazing to work with. He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Dariu He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Darius. Very happy with my trade. :) More
by mendela01
March 06, 2024
Very impressed with Basil! ! Bailey gave us such great service and took such good care of us to help me find my dream car!! Highly recommend Bailey if you ever plan on going in ! Bailey gave us such great service and took such good care of us to help me find my dream car!! Highly recommend Bailey if you ever plan on going in to check out cars!! More
by Abawol06
Employees Worked With
Bailey
