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Basil Resale Sheridan
Williamsville, NY
262 Reviews
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Showing 262 reviews
June 01, 2019
Basil sucks !!! Bought a 2012 Jeep Grand Cherokee from basil about 1-2 years ago with only 45k miles upon purchase.. Since we bought this vehicle we’ve had nothin !!! Bought a 2012 Jeep Grand Cherokee from basil about 1-2 years ago with only 45k miles upon purchase.. Since we bought this vehicle we’ve had nothing but problems.. My wife was driving in the middle of winter and the breaks gave out as she was driving!!! Then we discovered that there had been a recall on this years jeep but basil gave us NO notice! Now we’re in the middle of bringing our jeep back every single week because the check engine light keeps popping up for the evac system, and everytime we leave basil they say “it should be fine”. And sure enough we’re back the following week. On top of all of this there is a constant leak from the sun roof that drips right above the driver seat when it rains!!!!!! We brought it in to get fixed and the lady tells us “we cleaned out the sun roof, that usually fixes it”........NOPE!! Still leaking hahahahah... Took it back and they said “we ran a hose on it, and no water entered the vehicle”..... So they decided not to even attempt opening things up to discover the problem... Honestly after all of this I wouldn’t recommend basil to anybody, they suck... The breaks giving out while my wife was driving is where I draw the line... No apologies or nothing from these people.... More
by Reed33
Employees Worked With
Don’t remember sales person he was nice though
May 23, 2019
Wonderful experience I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earli I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earlier this week, I traded my Jeep in and brought home a beautiful Dodge Ram. More
by BriCiesla
Employees Worked With
May 14, 2019
Honesty The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these guys did 1000 better on the car. I have never not haggled over price there was nothing to haggle over. I'm a salesman and have never seen such service kindness no pressure and honesty. I did not know this type of dealer actually existed. The car is mint. Price unbeatable. Rob More
by Jennifer,forcast1
May 11, 2019
Worst ever they told me that it would build my credit up I tried several times to give the vehicle back that I was forced in and also they lied time after time they would take the car and have it more than m I tried several times to give the vehicle back that I was forced in and also they lied time after time they would take the car and have it more than me it was there every month and never fixed right also they said they would take me out the car than lie about it saying if it act up one more time they would take it back really I also called Sheridan dr numerous times for management never would get back More
by Jason parker
Employees Worked With
Dough
April 30, 2019
inadequate customer service These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your veh These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your vehicle properly.They don't process paperwork in timely manner. Never buy from here. Zero customer service after the sale, More
by unsatisfied
April 10, 2019
Great buying experience. I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I need I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I needed. I came in with financing ready and they were able to get me an even better rate on top of everything else I asked for. I will definately recommend to my friends. More
by TonyD
Employees Worked With
David Wagner
March 21, 2019
They made it happen when nobody else would. David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at Joe Basil Resale on Sheridan Dr. Thank you again for all your hard work! Loving my challenger! More
by AMock
Employees Worked With
David Wagner
March 12, 2019
Very good buying experience I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled severa I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled several hours to come see the vehicle, he made it happen. He was very enthusiastic, helpful, and delivered a promising sale within my timeframe. Overall I found the dealership to be very friendly, not pushy, and there for their customers. I would definitely recommend this dealership to others. More
by Nikki1203
Employees Worked With
David Wagner
February 13, 2019
Best Place to buy a car Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what you can pay a month when you finance your car they give you lots of options they even buy lunch or dinner. become a basil family member you get a lot join there family when you go there ask for steve or sandy they are the best so you need a car go there and no where else we are very very very happy thank you basil we our telling all our friends More
by AnneKj6467
January 26, 2019
Unhappy Bought a car last month and promised me a 50 inch 📺. I called and text. Later I was sent chocolate chip cookies. Now I don’t have a TV. B/ c I gave m Bought a car last month and promised me a 50 inch 📺. I called and text. Later I was sent chocolate chip cookies. Now I don’t have a TV. B/ c I gave minds away.???????? More
by inhappy
Employees Worked With
Unsure
