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Basil Resale Sheridan

Williamsville, NY

4.5
261 Reviews
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4131 Sheridan Dr

Williamsville, NY

14221

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Showing 261 reviews

May 23, 2019

Wonderful experience I stopped in a few months ago and Spoke with Todd in regards to trading in my Jeep. He was very helpful, knowledgeable and easy to work with. Earli More

by BriCiesla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Hammar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019

Honesty The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these More

by Jennifer,forcast1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy McQuestion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey
May 20, 2019 -

Basil Resale Sheridan responded

Thanks to you!! Welcome to the family!

May 11, 2019

Worst ever they told me that it would build my credit up I tried several times to give the vehicle back that I was forced in and also they lied time after time they would take the car and have it more than m More

by Jason parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dough
April 30, 2019

inadequate customer service These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your veh More

by unsatisfied
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Baller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott B
May 02, 2019 -

Basil Resale Sheridan responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Based on the information provided we can’t find you in our system. Please reach out to us at basilcares@basilresale.com to further discuss your visit.

April 10, 2019

Great buying experience. I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I need More

by TonyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
May 02, 2019 -

Basil Resale Sheridan responded

Congratulations on your new vehicle! We really appreciate your excellent review of our team. We strive to make your buying process easy and fun, we're happy that you found this to be the case. Feel free to stop by any time with questions!

March 21, 2019

They made it happen when nobody else would. David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at More

by AMock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
Apr 05, 2019 -

Basil Resale Sheridan responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 12, 2019

Very good buying experience I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled severa More

by Nikki1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
Mar 18, 2019 -

Basil Resale Sheridan responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 13, 2019

Best Place to buy a car Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what More

by AnneKj6467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy McQuestion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Van Schoonhoven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all
Feb 25, 2019 -

Basil Resale Sheridan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2019

Unhappy Bought a car last month and promised me a 50 inch 📺. I called and text. Later I was sent chocolate chip cookies. Now I don’t have a TV. B/ c I gave m More

by inhappy
Recommend Dealer
No
Employees Worked With
Unsure
Jan 28, 2019 -

Basil Resale Sheridan responded

We're disappointed to hear about this misunderstanding. Please call our store at (716) 631-0400 or email us at basilcares@basilresale.com to get this taken care of. We want you to enjoy both your new TV AND your cookies!

January 14, 2019

Sales Representative Brandon McKenzie I went to Basil Resale to test drive a car i like. Brandon couldn't have been any more personable and straight forward concerning the bottom line on More

by luv2drive
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Basil Resale Sheridan responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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