Basil Resale Sheridan

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all ove We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever. More

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to J unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things. More