Basil Ford

I went to Basil Ford to find a new F150. I was taken care of by Chuck Basil every step of the way from letting me test drive a number of trucks to getting a great presentation on the custom features availabl of by Chuck Basil every step of the way from letting me test drive a number of trucks to getting a great presentation on the custom features available to me and the costs up front (rubber mats, tonneau cover, step up bars, etc.). The managers were friendly and we had an easy time agreeing on a price. I would recommend this dealership for cars and service. More

I leased a 2012 Ford Escape in January 2012 from Basil Ford. When I arrived, I was not haggled or pressured to walk out with anything as I was only looking. Since at the time I already had a vehicle, I Ford. When I arrived, I was not haggled or pressured to walk out with anything as I was only looking. Since at the time I already had a vehicle, I was open to negotiations. Chuck walked me through the process and patiently answered each of my questions. Since I had done my homework, I knew what other deals were out there, which the salesman was open to listening and walked me through the trade-in procedure. I felt comfortable and at ease throughout my entire visit that it was no question I knew that I would go with Basil Ford. They treated me with respect and everyone involved in the process of my lease was friendly and attentive to my needs. I'm very pleased with my SUV and have had no issues in scheduling service. I would definitely recommend this dealer if you want to be treated as a person rather than a number! More

My experience with Basil Ford in Cheektowaga was outstanding. Frank Zambito, Chuck Basil, and the entire staff treated me with first class customer service during the whole process. Frank made sure outstanding. Frank Zambito, Chuck Basil, and the entire staff treated me with first class customer service during the whole process. Frank made sure he had a car at the facility that I was interested in, offered to have Basil Ford drive it to my workplace and save me the trip so I could see it. Once I saw it, he allowed me to test drive the car for 2 days so I could confirm I was interested in buying it. While at the facility, I was greeted each time I visited by friendly staff. Chuck Basil was very helpful in answering any quetions I had, made sure I understood all of the paperwork, terms of the deal, and even made sure I knew how to use each feature the Ford fusion had to offer. Based on my experience with Basil Ford, I would reccomend anyone to do business with this dealership! More

This is the worse dealer I ever walked out on. They thought I was stupid. They played the old school sales with me. How my trade was worth nothing but a roll over, tried to get a huge down payment beca thought I was stupid. They played the old school sales with me. How my trade was worth nothing but a roll over, tried to get a huge down payment because the knew their car was worth less than the bank would lend. Kept pushing the auction sales on my car when I know they are rental car auctions, and not the facts. Even so; When you buy a high end car you expect them to eat a little because the profits are high. After all the rudeness when Mike seen I was not buying it; I offered my own auction price on their new car of half sticker. Mike said,"BYE BYE BYE". The first thing this xxxxxx said that was correct and made sense. I am a educated buyer. I know what the dealer does not want the public to know. I made my deal very clear before I went in their xxxxxx house. They deceive to get you in. Then degrade your trade. Then present you with an offer that will put you on the floor laughing. This place is a joke and you will waste your time if you go here or to any Basil dealership. I know from experience; Basil is old time scam. Buyer beware!!!! Written By Wolff.... More

I HAVE GIVEN BASIL FORD THE ABOVE RATING BASED ON LIES AND DECEPTION. AFTER THE HAGGLING ABOUT DOWN PAYMENT, TRADE VALUE AND MONTHLY PAYMENT 2 HOURS LATER I HAD AN APPROVAL AND AN ARRANGEMENT TO PICKUP TH AND DECEPTION. AFTER THE HAGGLING ABOUT DOWN PAYMENT, TRADE VALUE AND MONTHLY PAYMENT 2 HOURS LATER I HAD AN APPROVAL AND AN ARRANGEMENT TO PICKUP THE VEHICLE 2 DAYS LATER. 24 HOURS LATER, SCOTT CALLS MY PHONE AND LEAVES A MESSAGE THAT I WAS ONCE AGAIN APPROVED FOR THE AUTO LOAN??? THE NEXT DAY I WENT IN TO SWAP VEHICLES AND SIGN THE PAPERWORK...AN HOUR AND A HALF LATER....UP JUMPED THE DEVIL....YOU NEED TO SEE THE CREDIT MANAGER..."I`M SORRY BUT I HAD TO RUN THE APPROVAL AGAIN AND IT WAS DECLINED!!!! YOU`VE CHANGED MY INSURANCE TO THE NEW VEHICLE AND RAN THE DMV PAPERWORK AND NOW YOU PULL THIS CRAP!!!" BEFORE I COULD GET THEM TO GET THE TRUCK APPROVED I HAD TO AGREE TO A HIGHER MONTHLY PAYMENT AND A HIGHER DOWN PAYMENT...I GOT THE TRUCK OFF THEIR LOT SOME 3 HOURS LATER!!! I HAD 2 DAYS TO BRING BACK SOME ADDITIONAL PAPERWORK TO VERIFY THAT I WAS " OFFICIALLY RETIRED FROM MY JOB AND NOT A DRUG DEALER"!!!! WHILE I WAS THERE, I POINTED OUT TO THEM THAT THEIR"SO-CALLED" DETAIL OF THE VEHICLE WAS SOMEWHAT SUSPECT. I HAVE MADE UP MY MIND THAT AFTER THEY MAKE A NECESSARY REPAIR NEXT WEEK, I WILL NOT BE RETURNING FOR ANY SERVICE. NOR WILL I RECOMMEND ANYONE I KNOW TO THEIR DEALERSHIP FOR ANY REASON!!! More

After working out the details of the purchase of an Escape with the owner son Chuck, 12 hours before scheduled pick up time- I received a call stating the vehicle was sold by mistake! I was promised th Escape with the owner son Chuck, 12 hours before scheduled pick up time- I received a call stating the vehicle was sold by mistake! I was promised they would so call make it up for the mistake with extra’s if I selected a new model- I received a free oil change for the inconvenience which all buyers receive and a $300 dollar cargo option which was on the new model I selected. At the time of pick up the credit mgr. stated it was a common issue 2x- 3x a month..They sold the vehicle to another customer for more $$$..And then I find out from a neighbor- a co worker experienced the same issue..This is an everyday problem at this dealership! MOVE ON! More

Rotten experience. Old school sales tactics, VERY HIGH PRESSURE. Razzle dazzle, running back and forth to 'sales manager' and 'it's not up to me', high pressure to sign the deal NOW without even knowing PRESSURE. Razzle dazzle, running back and forth to 'sales manager' and 'it's not up to me', high pressure to sign the deal NOW without even knowing the price. Salesperson talk down to me and start acting mad when you refuse to sign right now. Outright agression when I got up to leave. Very personal questions asked. Uncomfortable from the get go. I left very p***ed off after wasting my time for over an hour. Everything was hand written on scratch paper, with vague offers. Headache when I got home. They were worse than Jerry Lunderguard who was the salesman from the movie Fargo. Overall horrible experience and I would suggest going elsewhere. More

I will never do business with Basil or Ford for that matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace around got nothing but the run around for the next 8 weeks. Now they are refuseing to reimbuse me money I am out due to having to use a friends van. VERY FRUSTAED & UPSET WITH THE SERVICE I RECEIVED!! More