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Basil Ford of Niagara Falls
Niagara Falls, NY
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 190 reviews
March 05, 2020
I am very pleased with service I will return in the future for sure Mike my sales man was very helpful I have to also thank Amanda as I made total deal over phone purchase and trade in by photos I have future for sure Mike my sales man was very helpful I have to also thank Amanda as I made total deal over phone purchase and trade in by photos I have to say I have never bought a vehicle by phone call but it was a pleasure . More
by Chuckhart
Employees Worked With
Michael sales man, Jess Basil, Cassie Soucia
February 24, 2020
Very unprofessional they operate a vehicle without knowing what's wrong with it nonsense and this is very unprofessional also unprofessional unexperienced and a lot of baloney knowing what's wrong with it nonsense and this is very unprofessional also unprofessional unexperienced and a lot of baloney More
by Tony
Employees Worked With
Jess Basil, Cassie Soucia
December 31, 2019
Left my car for a recall at 11:15am and returned at 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telli 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telling me. Passenger seat was filth and I had to scrub it clean. More
by Cy
Employees Worked With
Service department
December 21, 2019
We took our vehicle to Basil where we got it. Leo, the Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! More
by Chascwik
Employees Worked With
Leo
October 22, 2019
Scheduled service I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire rotation and they did a great job at an evening appointment today. Friendly staff always More
by Ford guy
Employees Worked With
Frank
September 21, 2019
My new vehicle scratched several places during oil change My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again More
by Gijava82
Employees Worked With
Steve from service and Leo from body shop
September 13, 2019
Very good Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. More
by MDR
Employees Worked With
Bruce
August 20, 2019
Terrible conduct from employees like Justin steffan. Extremely incompetant staff. Racist remarks from Justin steffan over the phone. Worst ford dealership in the country. I would avoid this toxic work Extremely incompetant staff. Racist remarks from Justin steffan over the phone. Worst ford dealership in the country. I would avoid this toxic work environment. Gives ford a terrible name. More
by Calvin
Employees Worked With
Justin steffan
August 16, 2019
The sales team were very unprofessional. Basil Ford employs incompetant sales men who blatently use inappropriate language around a family. Unbelievable that basil Ford has this type of toxi Basil Ford employs incompetant sales men who blatently use inappropriate language around a family. Unbelievable that basil Ford has this type of toxic culture. Avoid this dealership it really isnt good for the Ford brand either. Me mum and dad arent well either and im a nervous wreck! More
by Wayne Arndt
Employees Worked With
Justin Steffan, Cassie Soucia
August 15, 2019
Buying salesman did good Sales man was good service after stinks told them of shake and noise transmission told normal which isn't they also said,well we're not Chevy mechanic Sales man was good service after stinks told them of shake and noise transmission told normal which isn't they also said,well we're not Chevy mechanic which not good at all since I bought Chevy from them so nothing fixed just come back cause admitted tires are bad but want me to buy them which is not right I just bought the truck didn't have it a day before complained as far as transmission no idea how get that fixed guess you need take mechanic to buy anything no days because all dealers seem be rip offs I'm going let veteran lawyers and groups all know not yo do business with basil I know they do cars for vets every year but buyers be were big cover for rest of year it seems to me and now I find alot more complaining I'll contact lawyer as on tranmssion see what to do since there mot suppose whine and go hard into gear that is not normal More
by Dan261
Employees Worked With
Mike and service deptartment
