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Basil Ford of Niagara Falls
Niagara Falls, NY
193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 193 reviews
June 18, 2020
From the moment i walked in the door everyone was SO helpful! I can’t thank them enough for my explorer. I was really upside down in my Jeep and Ryan helped me get the family car that i really needed to helpful! I can’t thank them enough for my explorer. I was really upside down in my Jeep and Ryan helped me get the family car that i really needed to ensure my growing family a safe vehicle. More
by tiffanylynn
Employees Worked With
Ryan, Sarah, Christopher, mike
March 11, 2020
In for service today, inspection showed I needed new front brakes, brakes replaced and full service completed on my 2013 F 150 in a very short time All work completed....great staff... front brakes, brakes replaced and full service completed on my 2013 F 150 in a very short time All work completed....great staff... More
by dfleck49
Employees Worked With
Cassie Soucia
March 11, 2020
First time for service at Basil in Niagara Falls and it was a very positive experience. Took the truck in for a recall but also had a few other issues going on. They diagnosed the problem, gave me a quote, was a very positive experience. Took the truck in for a recall but also had a few other issues going on. They diagnosed the problem, gave me a quote, and had the repair done within the quoted amount and timeframe. Will definitely be going back. More
by Dkostick
Employees Worked With
Frank in Service Dept.
March 05, 2020
I am very pleased with service I will return in the future for sure Mike my sales man was very helpful I have to also thank Amanda as I made total deal over phone purchase and trade in by photos I have future for sure Mike my sales man was very helpful I have to also thank Amanda as I made total deal over phone purchase and trade in by photos I have to say I have never bought a vehicle by phone call but it was a pleasure . More
by Chuckhart
Employees Worked With
Michael sales man, Jess Basil, Cassie Soucia
February 24, 2020
Very unprofessional they operate a vehicle without knowing what's wrong with it nonsense and this is very unprofessional also unprofessional unexperienced and a lot of baloney knowing what's wrong with it nonsense and this is very unprofessional also unprofessional unexperienced and a lot of baloney More
by Tony
Employees Worked With
Jess Basil, Cassie Soucia
December 31, 2019
Left my car for a recall at 11:15am and returned at 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telli 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telling me. Passenger seat was filth and I had to scrub it clean. More
by Cy
Employees Worked With
Service department
December 21, 2019
We took our vehicle to Basil where we got it. Leo, the Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! More
by Chascwik
Employees Worked With
Leo
October 22, 2019
Scheduled service I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire rotation and they did a great job at an evening appointment today. Friendly staff always More
by Ford guy
Employees Worked With
Frank
September 21, 2019
My new vehicle scratched several places during oil change My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again More
by Gijava82
Employees Worked With
Steve from service and Leo from body shop
September 13, 2019
Very good Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. More
by MDR
Employees Worked With
Bruce
