Basil Ford of Niagara Falls

I had a good experience at Basil Ford of Niagara Falls buying a used car. I would recommend them to anyone looking to purchase. My salesman was great. buying a used car. I would recommend them to anyone looking to purchase. My salesman was great. More

Top of the line service team from start to finish, all socially distant or masked. On line reservations are easy and customer lounge is clean and comfortable. Highly recommend this dealership to anyone ne socially distant or masked. On line reservations are easy and customer lounge is clean and comfortable. Highly recommend this dealership to anyone needing quality Ford service. More

Service appt fast and completed in a timely fashion, courteous staff, dealership very clean and appointment scheduled very quickly for service. Have never been disappointed with service at this location courteous staff, dealership very clean and appointment scheduled very quickly for service. Have never been disappointed with service at this location. More

They were great to work with and made buying a vehicle easy. Chris and Jim were friendly and professional and answered all my questions. Great dealership to work with easy. Chris and Jim were friendly and professional and answered all my questions. Great dealership to work with More

Everyone was very helpful. Chris our salesperson pointed out that my husband being a first responder qualified for a rebate from ford. I was very impressed by that. We financed our vehicle and the finance m out that my husband being a first responder qualified for a rebate from ford. I was very impressed by that. We financed our vehicle and the finance manager was awesome as well. More

I will never buy another vehicle from basil ford of the falls. I bought a Ford escape from them and it has had issues. it now has 97k on it but I just found out that it has a bent frame and it was not disc falls. I bought a Ford escape from them and it has had issues. it now has 97k on it but I just found out that it has a bent frame and it was not disclosed to me. the vehicle has been through three sets of tires before 100k. the vehicle has made wheel bearing noises which I was told was normal. I reached out to the dealership this morning to talk to the general manager James Cain. after texting back and forth with the service rep all day James refused to call me. he sent me an email basically stating that they will not do anything at all. I have the escape from them and my girlfriend bought a focus from them which has alot of issues also. I will never buy another vehicle from basil ford again. and possibly never another ford. I am very disappointed with their customer service. never again. More

First time for service at Basil in Niagara Falls and it was a very positive experience. Took the truck in for a recall but also had a few other issues going on. They diagnosed the problem, gave me a quote, was a very positive experience. Took the truck in for a recall but also had a few other issues going on. They diagnosed the problem, gave me a quote, and had the repair done within the quoted amount and timeframe. Will definitely be going back. More

In for service today, inspection showed I needed new front brakes, brakes replaced and full service completed on my 2013 F 150 in a very short time All work completed....great staff... front brakes, brakes replaced and full service completed on my 2013 F 150 in a very short time All work completed....great staff... More