Basil Ford of Niagara Falls

My purchase was very quick and efficient. Treated very well and fair. Thanks to James, Blake and Matt for a great experience. Very happy with my purchase, extended warranty offer, trade in etc. well and fair. Thanks to James, Blake and Matt for a great experience. Very happy with my purchase, extended warranty offer, trade in etc. More

I would rate basil Ford it’s a pleasure to work with frank the service manager five stars frank the service manager five stars More

I’ve NEVER been treated so bad by a dealer! Told to get our after I asked for car hub to be fixed buy as is or leave REALLY !! our after I asked for car hub to be fixed buy as is or leave REALLY !! More

Went here to see about leasing a new f150 and trading in two cars. Salesmen was ok helpful and willing to talk about all things I had questions on. Sales manager was completely rude I should have just lef two cars. Salesmen was ok helpful and willing to talk about all things I had questions on. Sales manager was completely rude I should have just left then and there. Went in knowing what the value of the cars where as they use a computer generated price point. I couldn’t bring in both cars so he gave me a hard time even with having all needed info ie: vin number, payoffs, pictures and exact mileage. He said unless both cars where here I’m not giving you a quote. Mind you it’s a quote ya don’t need the cars yes things can change but it’s a ball park figure to see if it’s worth going forward. Went to get cars and the price for the cars not great but not awful either. The price for the truck over priced for a lease as I went elsewhere got the price to close to what I planned for a much more loaded Ram. Most disrespectful sales managers I’ve ever met and I myself am in sales for over 20 years. More

Was schedule to pick up a car that day and they sold it to someone else these people are snakes they say spend your money local and you have to deal with crap like this take your money to Erie county where to someone else these people are snakes they say spend your money local and you have to deal with crap like this take your money to Erie county where they appreciate you and treat you like family... More

Super easy process and found exactly the car I was looking for! Couldn’t be happier. looking for! Couldn’t be happier. More

We’re on vacation and they were able to work us is quickly. Very friendly and courteous. Mechanic had covered drivers seat to keep it clean. Very well satisfied with their service quickly. Very friendly and courteous. Mechanic had covered drivers seat to keep it clean. Very well satisfied with their service More

Excellent service - in the time towed in on a Thursday - part ordered - had auto back next day Friday afternoon. Highly recommend basil to family and friends. part ordered - had auto back next day Friday afternoon. Highly recommend basil to family and friends. More

Great service - great value - thx - everything went as expected. I dropped off car for service and it was done in a timely manner and Jessica made sure I was satisfied with my visit! expected. I dropped off car for service and it was done in a timely manner and Jessica made sure I was satisfied with my visit! More