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Basil Ford of Niagara Falls
Niagara Falls, NY
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 190 reviews
May 31, 2022
Exceptional service, fair, timely, honest, friendly, helpful, highest recommendation, epitomize good customer service…and I am not even their customer! helpful, highest recommendation, epitomize good customer service…and I am not even their customer! More
by Rlsem
Employees Worked With
Nina
May 19, 2022
Excellent service. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. More
by Rondyhay
Employees Worked With
Jess Basil, Cassie Soucia
May 01, 2022
They tried to get $2000 over list and offered $2000 under value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. More
by tomduminuco
Employees Worked With
Jess Basil, Cassie Soucia
March 14, 2022
Fair pricing and trade in value. No pressure, respectful treatment and responsive to questions and requests. Knowledgeable and honest about the market and available alternatives. No pressure, respectful treatment and responsive to questions and requests. Knowledgeable and honest about the market and available alternatives. More
by canadadave99
Employees Worked With
Rick Muck, James Cain, Chris Winne
March 09, 2022
Don't let service in your vehicle. Went in with my 1 day old F-150 for USB ports not working and they pried it off and scratched/ gouged the plastic underneath rather then compressing Went in with my 1 day old F-150 for USB ports not working and they pried it off and scratched/ gouged the plastic underneath rather then compressing the clips. USB still didn't work so they had to replace my computer. In doing so they admitted to breaking my phone mount but didn't realize that they scratched the trim around the screen and broke the vent where the phone mount was mounted. When I asked for them to fix/ replace the parts that were damaged when removing the USB port I was told that the part was to expensive and that " the USB port can not be replaced without damaging the plastic underneath" no joke that's what I was told. I brought my truck in and showed the service Manager Steve and the dealer Manager how to remove it within 10 seconds with a paper clip and no damage. Still they wouldn't admit any wrong doing or offer to fix it or even a free oil change. They did fix/ replace the vent, trim and wrote me a check for my phone mount but I was told I have to just live with the other damage that was "unavoidable" unless you're me I guess. More
by cowmando6
Employees Worked With
Steve Martino
February 01, 2022
I took my 2009 Mazda3 for its annual state inspection. They were on time and completed the work in a timely manner. Everyone I dealt with was polite and courteous and did not talk down to me. I appreciate They were on time and completed the work in a timely manner. Everyone I dealt with was polite and courteous and did not talk down to me. I appreciate that. More
by kwrob
Employees Worked With
Matthew Garner
