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Basil Ford of Niagara Falls
Niagara Falls, NY
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 190 reviews
October 18, 2022
I was very happy with the service every one was polite and helpful they completed the work in a timily fashion i would recomend this dealership and helpful they completed the work in a timily fashion i would recomend this dealership More
by Tomato5
Employees Worked With
Sean Basil, Jess Basil, Cassie Soucia
September 08, 2022
Outstanding service especially sales and financial service were exceptional, extremely friendly and courteous very attentive! I would definitely purchase another vehicle with out hesitation from Basil service were exceptional, extremely friendly and courteous very attentive! I would definitely purchase another vehicle with out hesitation from Basil Ford More
by Stanzimmerman6
Employees Worked With
Jess Basil
August 24, 2022
Basil Ford of Niagara Falls is a great place to deal with. Every staff member has been so kind and helpful and given the best service at all times. My last visit was with the service department and they with. Every staff member has been so kind and helpful and given the best service at all times. My last visit was with the service department and they were so quick and efficient and had me back in my car the next day! Shaun the service advisor that assisted me went above and beyond and I appreciate all he did for me. Thank you Basil Ford for all you do! More
by LoriAPalazzo
Employees Worked With
Shaun Rose (Service Advisor)
August 10, 2022
Basil service department accommodated my emergency air conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous. conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous. More
by Rondanielewicz
Employees Worked With
Cassie Soucia
July 27, 2022
This dealership sold us a used car that needed a new engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with B engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with Basil Ford Niagara Falls! More
by Jmaty
Employees Worked With
Not sure
July 22, 2022
Made appointment online for oil change. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. More
by Donna
Employees Worked With
Don’t remember name
June 16, 2022
SO UNPROFESSIONAL. DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! More
by Lori
Employees Worked With
Amanda, Jess Basil, Cassie Soucia
June 08, 2022
Service people very hard to get a hold of on the phone. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. More
by Truck
Employees Worked With
Jess Basil
June 07, 2022
My appointment was at 845 am and waited 3 hrs for a oil change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil chan change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil changed I was told I had to pay for the valve stem and labor charge which was very unfair due to never getting a reply back from my salesman so it cost me $118.00 for their fault and not returning my phone calls..I called day I bought my car and was told it will reset on its own because tires were just put on well it didn't 3 more calls and no reply I kept putting air in tire at first thinking I ran over a nail but was a leaky valve stem from the day I bought it...they should be ashamed of themselves I won't ever buy there again More
by C
Employees Worked With
None
