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Basil Ford of Niagara Falls

Niagara Falls, NY

Overview
Reviews
Vehicles
4.3
190 Reviews
Call Dealership (716) 703-5915

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

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Showing 190 reviews

July 21, 2023

Extremely poor and insufficient stock of routine parts. Inept service personnel. No communication. Highly dissatisfied. More

by JT
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
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Jul 24, 2023 -

Basil Ford of Niagara Falls responded

It's never exciting to hear that we've disappointed a customer, and we want to thank you for your honest feedback. We've escalated your concerns to our management team and we would like to hear more about your visit with us. We would appreciate you emailing us at basilcares@basilfordnf.com with all details of your visit, so that we can address them directly.

July 15, 2023

My experience here was just about perfect. Jared was my sales associate and he walked me through the whole process from explaining the features of the vehicle, the financials, taking the test More

by bayebaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Hunter, Jess Basil, Cassie Soucia
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Jul 18, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your kind words and praise of our team and of Jared, he truly cares about his customers and goes the extra mile for them. We're so happy to hear about you great experience with us and we look forward to being of service to you again in the future!

July 04, 2023

As always basil ford of Niagara Falls took care of issues my car was having. Very happy with the service, will continue to do business with them. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve martino
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Jul 05, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review of our service team! We appreciate your support and we look forward to be of service to you again soon!

June 26, 2023

Very easy transaction to complete. Everything worked well. I recommend this dealership to others interested in buying or leasing a vehicle. More

by daveenov
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Hunter, Jess Basil, Cassie Soucia
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Jun 26, 2023 -

Basil Ford of Niagara Falls responded

We're so happy to hear about your great experience with us, thank you for your recommendation!

May 10, 2023

Horrible rip off. 7k above MSRP. They are out of there minds. Stay away from thieves More

by dc9mm33
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cassie Soucia
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May 12, 2023 -

Basil Ford of Niagara Falls responded

We're very sorry to hear that you had a bad experience with us, we've escalated your concerns to management. Based on the information provided hear we will not be able to find you in our system, please email your contact information to basilcares@basilfordnf.com so that our manager can reach to you and address your concerns directly.

April 29, 2023

Bobby from the service department is fantastic, took care of my needs and repaired my vehicle in a timely fashion. More

by Tagger981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby service
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May 01, 2023 -

Basil Ford of Niagara Falls responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

February 05, 2023

Everything went well. From initial appointment til pickup. Vehicle was ready at appointment. Transfer of vehicles was easy. More

by kelschenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheri , internet Sales , Matthew Klapp salesman
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Feb 06, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

January 31, 2023

Blake is amazing . Keeps you informed of what’s going on and truly wants what’s best for you ! More

by Reg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake
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January 13, 2023

Excellent service in and out in hour and half. Friendly and competent. Drives like new More

by Khogan42
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 24, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

December 13, 2022

Matt Klapp was awesome to work with. I highly recommend Basil Ford of Niagara Falls More

by amandastroud1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
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