Basil Ford of Niagara Falls

we will never go there again. Car failed inspection because of worn tie-rod ends and when my husband looked at them he found that not only were they not worn but had already been changed,it looked like because of worn tie-rod ends and when my husband looked at them he found that not only were they not worn but had already been changed,it looked like not long ago, we've had the car a year. And they sent our daughter off with a car with no inspection sticker on it, effectively removing her transportation from the road with us out of town. We payed over $130 to have a fuse replaced. We were in shock, they wanted $1000 to do the repair work which my husband did - and more - for less than $100. I left a message to make an appointment, it was never returned. I walked into the store to make an appointment and that was fine, friendly, but when we dropped the car off there was no record of all the info they had already been given, and drop off took way too long. We will never darken their door again. More

I went to Steve Baldo looking for a used car. I was greeted on the lot by Rich Ortiz who explained that they have all the prices on the car, which not all delearship do. He showed me several cars and w greeted on the lot by Rich Ortiz who explained that they have all the prices on the car, which not all delearship do. He showed me several cars and we settled on a Ford Freestyle. I test drove it, then he showed me the service depratment where they services cars. We then sat down worked out a price and got the car a better price than I thought I would.It was really stress free and would definitely recommend Rich and the dealership. More

Generally speaking, I had a positive experience at Steve Baldo Ford. The sales staff was courteous and easy to deal with. I continue to be pleased with the work of the service department and the timelines Baldo Ford. The sales staff was courteous and easy to deal with. I continue to be pleased with the work of the service department and the timeliness in which my car is returned to me. More

We buy a lot of parts from Steve Baldo to maintain our fleet of vehicles and they also perform repairs for us on our vehicles under warr. they are always freindly and go above and beyond the call of duty. fleet of vehicles and they also perform repairs for us on our vehicles under warr. they are always freindly and go above and beyond the call of duty. I would recommmend them to all for parts and service. More

Everyone was very friendly, helpful and low pressure to buy on the spot (which is refreshing compared to everyone else). We looked at a couple different cars and will defintiely be back when we decide to buy on the spot (which is refreshing compared to everyone else). We looked at a couple different cars and will defintiely be back when we decide to make the purchase. More

WE ARE BUYING PARTS FROM WHOLESALE PARTS DEPARTMENT. THEY ARE VERY KNOWLEDGEABLE, HELPFUL & COURTEOUS. PREVIOUS RELATIONSHIP WITH CHUCK & ED FROM "JIM DOYLE FORD" IS THE REASON WE PURCHASING PARTS FROM "STEV ARE VERY KNOWLEDGEABLE, HELPFUL & COURTEOUS. PREVIOUS RELATIONSHIP WITH CHUCK & ED FROM "JIM DOYLE FORD" IS THE REASON WE PURCHASING PARTS FROM "STEVE BALDO FORD". THEY ARE VERY PROFESSIONAL. More

My wife and I had spent the day looking at New Fusions. My wife and I had spent the day looking at New Fusions. Our last stop was Steve Baldo Ford. The Employees were very friendly and took the time to l My wife and I had spent the day looking at New Fusions. Our last stop was Steve Baldo Ford. The Employees were very friendly and took the time to let us drive the car we wanted to buy. The other dealers we were at that day only cared about what we wanted our monthly payments to be and how much money we were putting down. They did not have the color I wanted so Tom Baldo said he would be happy to get one the color I wanted two days later i was driving my new car and couldn't be happier with the dealer i choose to buy it from!! Two thumbs up guys! Keep up the good work... More

My husband and I went to Steve Baldo to shop for a truck and had a very nice experience, Doug was not pushy he was very friendly and helpful. The truck was home within two days, we will always shop at Ford. and had a very nice experience, Doug was not pushy he was very friendly and helpful. The truck was home within two days, we will always shop at Ford. More

What a great experience! The crew at Steve Baldo Ford has certainly set themselves apart from the stereotypical car dealership. The salesman I worked with was not pushy and knew the car I was looking at has certainly set themselves apart from the stereotypical car dealership. The salesman I worked with was not pushy and knew the car I was looking at better than any salesman I have ever dealt with. The sales and finance managers were very easy to deal with and I left there knowing that I got the best service around. The crew at Steve Baldo Ford have earned a customer for life! More

My wife and I had a very nice experience buying our used car from Steve Baldo in Niagara Falls, NY. While other dealers in the area were both pushy and willing to sell a vehicle that we couldn't afford, it car from Steve Baldo in Niagara Falls, NY. While other dealers in the area were both pushy and willing to sell a vehicle that we couldn't afford, it was the opposite with the two people that we dealt with. I would absolutely go back on my next car search mostly because of the way we were treated by Matt and Rich. More