Basil Ford of Niagara Falls

Took my truck to them for a simple misfire on a spark plug and on a totally different side of the engine and spark plug,.....................they have caused coolant to leak into engine. The service man plug and on a totally different side of the engine and spark plug,.....................they have caused coolant to leak into engine. The service manager Robert (Bob) Chavanne and his team of scared employees in fear of losing thier jobs refuses to comment or talk about matter nor take responsibility for the matter. Chavanne refuses to talk to me personally and refused to call me at all like his service counter reps stated he would. When i filed a BBB complaint Chavanne tried to lie to cover his tracks and in doing so contradicted himself 4 to 5 times with false information. This guy couldn't even get the year of my truck correct. And to top it off, they caused damage to my vehicle and think that I should pay for the work they did. I'm currently speaking with different forms of counsel and looking into former issues that are current to mine. This is not the first time that Steve Baldo has tried to cause problems to make more money. Steve Baldo is still under the same ownership as previous Rainbow / Gambino Ford, same practices, same high rates, and same lies..................DO NOT TAKE YOUR VEHICLE HERE. HOW MANY TIMES DO PEOPLE HAVE TO SUE THESE GUYS BEFORE PEOPLE WILL STOP TAKING THEIR VEHICLE HERE OR UNTIL THEY DECIDE TO START BEING A TRUE HONEST DEALERSHIP. If I had known that it was the same guys running the show I would have never taken my vehicle there. These guys knew I was relocating the very next day to the west coast and took advantage of me. DO LET THEM TAKE ADVANTAGE OF YOU! STOP THIS CORPORATE MONSTER NOW! This is just a small simple review of what really occured and anyone interested in knowing exactly what happened is welcome to contact me!!! More

We felt no pressure at all during leasing our vehicle. We felt no pressure at all during leasing our vehicle. From the time we walked in door we were treated with respect. All options were presented to u We felt no pressure at all during leasing our vehicle. From the time we walked in door we were treated with respect. All options were presented to us with no hidden agendas and that made our choice easy. From the general manager Al Baldo to Derek Young in sales, to finance, to finance Matthew Ramsdell and definitely Bob Chavanne service manager we were treated honestly and fairly. Thanks to all the staff. We love our vehicle and so glad we chose Steve Baldo More

My Husband and I have been leasing Ford Vehicles since My Husband and I have been leasing Ford Vehicles since 1992...we have dealt with a number of different Dealerships, this time we choose Steve Baldo My Husband and I have been leasing Ford Vehicles since 1992...we have dealt with a number of different Dealerships, this time we choose Steve Baldo Ford, Niagara Falls, NY, to Lease our 2013 Edge. A year ago we stopped by the Dealership...had a few questions about our SYNC...this is when we met Derek Young, he answered all our questions and concerns, he did a great job getting us back on track. Derek was so nice and friendly...when we left that day we were very inpressed with Derek and decided we would like him to be our Salesman for our 2013 Lease. Needless to say, it was time to renew and we went to see Derek Young, at Steve Baldo Ford in Niagara Falls, NY...what a great experience, he did not pressure us into anything, he asked what we wanted in the car and found exactly what we wanted. The rebates and incentives were great...our payments are actually less than our previous Lease...now that's something to get excited about!!! Can't say enough about this Dealership, everyone we met was friendly, courteous and outgoing, making us feel comfortable...let me say again "You will not be pressured into buying something you do not want". We would definitely Lease here in the future! More

Great experience throughout the whole process. Derek was extremely helpful and willing to work with my father and I on our busy schedules. He was pleasant and helpful willing to work with us on certain aspe extremely helpful and willing to work with my father and I on our busy schedules. He was pleasant and helpful willing to work with us on certain aspects that we wanted modified before we signed the papers. First time dealing with this process myself and he made it easy, I can definitely see myself recommending him to my friends looking for a new vehicle as well as using him in the future. Thanks you Steve Baldo Ford and Derek for a great experience. More

Just an awesome experience with Derek and all the other departments we dealt with. Derek went out his way to not inconvenience us when trading in both our vehicles, including taking it back and forth for a departments we dealt with. Derek went out his way to not inconvenience us when trading in both our vehicles, including taking it back and forth for additional option to the the vehicles. Derek is a no xx guy and you will enjoy dealing with him. More

I flew from NYC to do business with them. That should say it all. Worth the trip. Ask for Derek when you get there. Go. say it all. Worth the trip. Ask for Derek when you get there. Go. More

We knew what we wanted going in and Derek did whatever he had to do to find the vehicle that we were looking for. They did not have it on their lot, but went out of their way to locate one and brought it to had to do to find the vehicle that we were looking for. They did not have it on their lot, but went out of their way to locate one and brought it to their dealership. The delivery of the car was very to the point, no unnecessary nonsense. It was nice to get a presentation of how to use SYNC with the car. We will now be able to get the most out of the car we purchased. Overall it was a good experience and I would recommend Steve Baldo Ford and Derek Young to anyone who is thinking about purchasing a Ford. More

Derek Young is the man! I bought a car from him last year, and had an amazing customer experience. The second car I bought was a even better experience, Derek did whatever he could to get me the car I w year, and had an amazing customer experience. The second car I bought was a even better experience, Derek did whatever he could to get me the car I wanted and I couldn't be happier! I've said it once, ill say it again, I will be a lifetime steve baldo customer......forever! P.S. Derek is the man! More

We had a wonderful experience. Helped our family find the right car for our needs and for the right price. Staff very friendly even with three kids. right car for our needs and for the right price. Staff very friendly even with three kids. More

This was the worse car experience I ever had. My credit isn't perfect and I was treated poorly. They low balled my trade tried to force me to buy a employee loaner. Mr Derrick ignored my calls hell I was t isn't perfect and I was treated poorly. They low balled my trade tried to force me to buy a employee loaner. Mr Derrick ignored my calls hell I was told Ford credit turned me down but they actually did not so he lied. Never again for me with Ford period. Baldo is a joke and should be off everyone's list. More