Basil Ford of Niagara Falls

Derrick Young is the best! Today we purchased our 5th vehicle from Steve Baldo Ford. The reason we continue to return is because of the salesman we purchased our 3rd, 4th, and n Today we purchased our 5th vehicle from Steve Baldo Ford. The reason we continue to return is because of the salesman we purchased our 3rd, 4th, and now 5th car from. Derrick Young has never made us feel like anything but a valued customer, and we truly believe he works in our best interest. There have been glitches with the service dept , and he has offered to step in and help in anyway he can. The time he devoted to us in our most recent selection enforces the fact that he wants his customer to be 100% satisfied. I highly recommend you talk specifically to Derrick, I doubt he will disappoint. More

!st time FORD buyer We have been leasing/buying cars every few years for 30 years. This is our first experience with a FORD dealership. The dealership is not flashy and We have been leasing/buying cars every few years for 30 years. This is our first experience with a FORD dealership. The dealership is not flashy and high tech, they seem to be very low key and customer oriented. Our salesman Derek Young was one of the deciding factors to us purchasing from Steve Baldo Ford. Derek KNOWS his product line which made our decision to lease the Ford Edge much easier. We definitely took our time and visited several dealerships - this was not an impulse buy. Derek went above and beyond our expectations! He took his time, answered questions, and did not pressure us in any way. Pick up was smooth and actually fun. Derek went through the entire vehicle with us and left me very happy with our choice. Not only would I buy another Ford, but I would not hesitate to recommend Steve Baldo Ford, especially DEREK YOUNG. He was by far, the best car salesperson I have ever dealt with. More

thank you Thank you to the friendly staff at Steve Baldo Ford for your great service. The low listing price helped make the decision easy. I love my new car Thank you to the friendly staff at Steve Baldo Ford for your great service. The low listing price helped make the decision easy. I love my new car More

Great buying experience! great service after the sale! I am always leary of car dealers, having had some bad experiences with overly aggressive salesman and sales managers. The atmosphere at Steve Baldo Fo I am always leary of car dealers, having had some bad experiences with overly aggressive salesman and sales managers. The atmosphere at Steve Baldo Ford was very different. My salesman, Bojan, was extremely knowledgeable and honest too! After a test drive, there was no pressure to buy right then (I never buy a car at the 1st visit). The same lack of pressure came from the sales manager (sorry I forgot his name!). The car was ready when I wanted it. Bojan was great to work with and I would recommend him, and the Steve Baldo dealership to anyone. UPDATE 5/5/14. I had a problem with the vehicle just 3 days after picking it up. The dealer had it towed in within an hour. It turned out not to be a problem with the vehicle, but with me ;). But the service department fixed it for me. Many dealers are great before you buy a car, but I think it's the service AFTER the sale that show what a dealer is really like. I will definitely recommend Steve Baldo Ford. More

Talk about a no hassle experience. I had an unusual situation with a trade in vehicle that was not owned by me that I needed to get a family member out from under. From Derek, to Bojan, & to Tom they u situation with a trade in vehicle that was not owned by me that I needed to get a family member out from under. From Derek, to Bojan, & to Tom they understood the situation, worked with me, & showed true compassion in helping me. They never pressured me or nagged about how much I was looking to spend on a payment each month. Just questioned on what I was interested in & what I wanted or needed in a vehicle. On my initial visit to the dealership I asked for Derek who was suggested by a friend. He was busy with a customer delivery but escaped long enough to introduce himself, apologize, and asked if another salesman could help until he was done. Apologize for what I am not sure because we went there without appointment. Oh wait that would be courteous to apologize. How often do we see that now a days! Bojan found a vehicle similar to want we were looking for so we could test drive it to see if it was to our liking. Bojan stayed with us showing us the features of the vehicle all while keeping an eye for his scheduled customer to arrive for a pick up. We took the vehicle for a test drive & upon our return Derek was now available. We spoke with Derek then about other features & options & he was willing to locate a vehicle with options we were looking for. We made an appointment for return visit for the result of his search for a vehicle that would meet our wants. No request for even a deposit for a show of good faith. In the past I have had salesman ask me for a deposit for a show of good faith even before a test drive. Imagine my astonishment with a dealer going to locate a vehicle for me without even seeking a good faith deposit. Needless to say on our return they had located a vehicle & we purchased it. We would not hesitate to recommend Steve Baldo Ford to anyone, we felt all the employees at Steve Baldo Ford realize without good customer service they would not have customers so where would they be then. THANK YOU Derek, Bojan, Tom, Matt, & Leo in the Collison Shop. More

I would highly recommend Steve Baldo Ford to friends and family.Derrik Young was our salesman and he was great. he was very helpful and knowledgeable ..and never pushy. I believe we were given a fair pric family.Derrik Young was our salesman and he was great. he was very helpful and knowledgeable ..and never pushy. I believe we were given a fair price and everything was hassle free. More

I have given Steve Baldo's a great rating, everyone I talked to were very friendly and helpful. Especially Derek Young who was very accommodating and excellent sales person. He showed me all the functi I talked to were very friendly and helpful. Especially Derek Young who was very accommodating and excellent sales person. He showed me all the functions of my Chevrolet HHR. I would recommend Steve Baldo's to everyone who is thinking about buying a car. They even followed up with phone calls and letters. THANK YOU ALL More

This was a great experience. I met with Derek Young who was patient and accomodating. It was the first time I went throught a buying/leasing situation by myself and Derek made it an enjoyable and smooth ex was patient and accomodating. It was the first time I went throught a buying/leasing situation by myself and Derek made it an enjoyable and smooth experience. He is very well-versed, confident but never over-bearing or pushy which I appreciated. This was a great experience, I ended up leasing a Ford Escape which I absolutely love. The day I picked it up Derek went through the manual and explained all the functions of the car which was helpful. He took his time and never made me feel rushed. What a great salesperson he is. I have and will in the future recommend Derek Young and Steve Baldo Ford to others!!! More

I've given Steve Baldo Ford a GREAT RATING because my experience with Steve Baldo Ford and Steve Baldo Chevrolet Buick Cadillac was great from start to finish. Everyone I encountered was helpful, inform experience with Steve Baldo Ford and Steve Baldo Chevrolet Buick Cadillac was great from start to finish. Everyone I encountered was helpful, informative, professional and friendly. Everyone went the extra mile to make my experience great. From Leo Murphy in the Body-shop Dept. following my accident, in helping me make a claim to my insurance carrier, explaining the claims process and for giving me great guidance and advice. Mark Sisti at the Chevrolet Buick Cadillac dealership for finding me the exact car I wanted, a 2014 Chevy Malibu, for making the numbers work financially and for making the transaction convenient by having the vehicle transported to their Ford dealership, which is closer to my home. Mark has also been great in his continued follow up after the sale/lease, making sure that I'm happy and comfortable with my new vehicle. Finally, Derek Young, for providing excellent customer service during the test drive and delivery phases of my transaction. Although Derek Young works out of the Ford dealership, he has a great knowledge of other car lines and was able to show and explain the functions and hi-tech features of the 2014 Chevy Malibu and how to use them all. I would definitely recommend the Baldo dealerships. More

We worked with an amazing Sales Rep: Derek Young. Over the course of a few days and many questions, Derek was more than accommodating to every one of our questions. He made me feel like there was no press the course of a few days and many questions, Derek was more than accommodating to every one of our questions. He made me feel like there was no pressure at all. We really felt like he wanted to get us into a vehicle that we could not only afford but also enjoy. We ended up getting a great rate on our 2014 Ford Escape lease. This car really shows where Ford is heading and that's in a great, forward thinking direction. We (my wife and I) run a computer business and found that the technology in the car was so perfect for our road trips, allowing for us to charge our MacBook pros without ever having to stop. We loved everything about our experience and would recommend Derek to anyone! More