Basil Ford of Niagara Falls

"Fantastic buying experience" This was by far the best buying experience we have ever had. 5 stars are actually not enough stars for Basil Ford of Niagara Falls and our sales cons This was by far the best buying experience we have ever had. 5 stars are actually not enough stars for Basil Ford of Niagara Falls and our sales consultant, Bryan Cellini. What stands out the most with our buying process was the amount of time Bryan spent with us and the through and knowledgeable information that he provided. From test drive to price agreement to financing to signing on the line to driving away with our new Ford truck, just a top notch, pleasant experience. We cannot thank Bryan enough for making what can be a very stressful process, a stress free, smooth experience. And for spending the amount of time that he did, prior to us leaving the dealership with our new truck, that we were good to go with the incredible technology of the truck and that all our questions were answered. More

Great car buying experience Picked a used car out online , scheduled a time to see the car and take it for test drive all via text message. Car and salesperson were ready and wai Picked a used car out online , scheduled a time to see the car and take it for test drive all via text message. Car and salesperson were ready and waiting. Able to meet my price no haggling or pressure. Car was ready and waiting at time of pick up and salesperson Byran was very kind and patient teaching me how to work the electronic gizmos . Overall a great experience will tell my friends and family. More

Refreshing service From my initial call to picking up my vehicle, the staff was professional, polite, informative and polite. Vehicle was ready when they told me. The s From my initial call to picking up my vehicle, the staff was professional, polite, informative and polite. Vehicle was ready when they told me. The service area is clean, bright and easy to find. More

Very nice experience Basil is efficient, effective, polite, and very helpful. This is my 3rd vehicle from Basil, I would recommend my family, friends and strangers to purc Basil is efficient, effective, polite, and very helpful. This is my 3rd vehicle from Basil, I would recommend my family, friends and strangers to purchase a vehicle from them. More

Service of newly purchased vehicle I purchased a used vehicle from this location only three weeks ago. The vehicle itself is beautiful and the customer service provided by the finance m I purchased a used vehicle from this location only three weeks ago. The vehicle itself is beautiful and the customer service provided by the finance manager Matthew was excellent. Unfortunately after a few weeks, the vehicle needed to be brough in for service. The repairs were minimal and unexpected by both myself and the dealer as I needed a replacement battery. I was able to speak with the general manager Al Baldo that was able to ensure my service repairs on the vehicle were addressed efficiently. He also took the time to speak with me regarding my experience, and confirm I was fully satisfied with my purchase. I was so please with the process of purchase and service thus far. I would highly recommend this dealership! Thank you again. More

Best deals around!!! Purchased my 2012 Escape form here not too long ago. They have a great selection of vehicles, really something for everyone. My sales consultant Bryan Purchased my 2012 Escape form here not too long ago. They have a great selection of vehicles, really something for everyone. My sales consultant Bryan Cellini was outstanding. He was very knowledgeable and patient. He was able to answer all my questions and was very professional. They were able to met my needs and able to get me the terms I wanted and the payment that fit my budget. I would highly recommend purchasing a vehicle from here and I will be telling everyone I know. I will definitely be buy my next vehicle from here as well. More

Staff needs more people skills I called Basil Ford for 1 week looking to speak to someone in the finance office abut my extended warranty. Matt in the finance office would never an I called Basil Ford for 1 week looking to speak to someone in the finance office abut my extended warranty. Matt in the finance office would never answer his phone or even return my calls. The same happened when I asked to talk to the sales manager (Wally). Final after a week, I spoke with both of them. They were unprofessional. Matt said that because my warranty was bought through Baldo Ford, (even though Bail Ford bought them out), he wouldn't help me & that I had to go directly to Ford. He gave me the phone # to call...and it was the wrong #. After talking to Ford, all Matt would have had to do was fax 2 papers to them for me. Basil Ford has lost a customer and I will definitely tell others about their poor customer service. More

They caused a brake leak I brought my car (07 crown vic) to dealership today to have a recall done on it for free (lower steering drive shaft). Now after they replaced the rec I brought my car (07 crown vic) to dealership today to have a recall done on it for free (lower steering drive shaft). Now after they replaced the recall part, I now have a brake leak that I didn't have before. How ironic that I have a new problem now. It drove fine prior to bringing it in. Now the brake line squirts out fluid. The pedal feels way different than before. I would of noticed the fluid leaking prior and would of fixed it. I called and spoke to the manager Bob and said they didn't cause the problem. I did have my ABS light on prior but that was from an unrelated incident (need new module box) I believe they caused the problem by bumping into a line when doing recall work. Now they will not fix the problem they caused. More