Barton Ford

Another visit with poor service. Took my vehicle in for service due to issues with acceleration at the end of December. After a week I was informed that a spark plug had to be replac Took my vehicle in for service due to issues with acceleration at the end of December. After a week I was informed that a spark plug had to be replaced. Then was told that the PCM module needed to be replaced. 1month and $2,300 later I get a call that our vehicle is fixed, however, there is now a battery issue and they recommend replacement. Figuring I can replace that myself later I had my wife pick up our vehicle to find out that it won’t start because the battery was dead. (This was not clear during the call and why is my battery dead?). After a nice tech jumps the car My wife drives the car off the lot and the car is jerking on acceleration. Is our vehicle fixed? Clearly not. Calling the manager on Monday. Will update here on what happens. More

Blake at Barton Ford in Suffolk is always very helpful! They were able to squeeze me in for a state inspection the same day and it was done quickly! They are always friendly as well! They were able to squeeze me in for a state inspection the same day and it was done quickly! They are always friendly as well! More

The dealership was very courteous and helpful in taking care of my car’s issue. care of my car’s issue. More

Good customer service. Financial services were very helpful Needed the truck cleaned up but it was a weekend Financial services were very helpful Needed the truck cleaned up but it was a weekend More

Expertise in comparison between models, ethical representation of terms and conditions of sale, customer focused and streamlined processes. representation of terms and conditions of sale, customer focused and streamlined processes. More

I received outstanding service at Barton Ford in Suffolk, VA. Work began promptly at my appointment time and was completed in a reasonable time. Additionally, their customer service lounge is impressive, a VA. Work began promptly at my appointment time and was completed in a reasonable time. Additionally, their customer service lounge is impressive, and their customer service personnel are true professionals. More

This dealership is always clean and inviting on every visit. They are thorough, efficient and knowledgeable visit. They are thorough, efficient and knowledgeable More

The Service Manager has proven multiple times that he is an excellent representative of the dealer and Ford as a brand. He ensures not only quality work but that the customers are treated fairly. an excellent representative of the dealer and Ford as a brand. He ensures not only quality work but that the customers are treated fairly. More

I inquired online for a vehicle I was very interested in. Shortly after received email from the salesman, was approved online, within two days it was mine! Super easy process thanks Barton Ford! Shortly after received email from the salesman, was approved online, within two days it was mine! Super easy process thanks Barton Ford! More

Blake keeps me informed of all on going work. Always done on time or earky. Always done on time or earky. More