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Barry Sanders Super Center - Service Center
Stillwater, OK
699 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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699 Reviews of Barry Sanders Super Center - Service Center
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April 24, 2020
The service was as expected. I was welcomed to the dealership, though the check in process seemed redundant, as all of my contact and vehicle information had been taken when I made the recall repair a dealership, though the check in process seemed redundant, as all of my contact and vehicle information had been taken when I made the recall repair appointment. In addition, I was surprised by the lack of face masks and gloves on the employees working the reception area, and they did not santize the I terior of my vehicle following service (since the service was performed during the COVID-19 pandemic). More
by DSHIDEL
Verified CustomerEmployees Worked With
Brian Shook
April 23, 2020
Fast and friendly service. Everything was taken care of liked I asked. The online communication about other service needed is awesome because you can approve or decline service from a distance. liked I asked. The online communication about other service needed is awesome because you can approve or decline service from a distance. More
by shanvictor2
Employees Worked With
Shalea Motes
April 23, 2020
Took my 2020 Ram Longhorn in for a recall ( which I bought somewhere else) and was treated like a king. The employees were very nice and very helpful. Would highly recommend their service department bought somewhere else) and was treated like a king. The employees were very nice and very helpful. Would highly recommend their service department to to anyone. More
by GASTINNETT
Employees Worked With
Owen Morris, Shalea Motes, Markienna Turner
April 22, 2020
Everyone I had contact with was friendly and helpful.The time waiting was reasonable.The service manager that helped me was knowledgeable she was honest and kept me informed. time waiting was reasonable.The service manager that helped me was knowledgeable she was honest and kept me informed. More
by GARY.WEATHERLY
Employees Worked With
Shalea Motes
April 21, 2020
Very pleasant customer service. Vehicle mostly fixed and other parts ordered. Satisfied with the efficiency of the work and quality of the work. Provided additional information to assist in learning about m other parts ordered. Satisfied with the efficiency of the work and quality of the work. Provided additional information to assist in learning about my truck More
by RHODA.JONES13
Employees Worked With
Brian Shook
April 21, 2020
Excellent customer service ! Always friendly when we go into get our truck serviced. Explains what they did and ask if I have any questions or concerns. ! Always friendly when we go into get our truck serviced. Explains what they did and ask if I have any questions or concerns. More
by TOMICHAMA1971
Employees Worked With
Kathy Konemann, Shalea Motes, Brian Shook
April 20, 2020
Oil change Very professional as usual. Appointment/ scheduling was easy. Got the date and time I needed. Service was spot on. No "oh by the way". No complication Very professional as usual. Appointment/ scheduling was easy. Got the date and time I needed. Service was spot on. No "oh by the way". No complications. All questions were answered. Additional services information were discussed, but not bullied or pushy. Each item was explained in a manner that I understood. And I felt comfortable with asking follow up questions. More
by JLarson
Employees Worked With
Shalea Motes, Brian Shook
April 18, 2020
Always friendly but unfortunately every time we have brought our cars in the time estimate is way off. We ended up being there 3-1/2 hours for an oil change that should have taken an hour. This is not t brought our cars in the time estimate is way off. We ended up being there 3-1/2 hours for an oil change that should have taken an hour. This is not the first time this has happened. The service done was fantastic just need to work in timing. More
by SKEENER50
Employees Worked With
Brian Shook
April 17, 2020
I’ve had service done here for YEARS. My recent experience was absolutely terrible. The staff was rude and I was screamed at by the service manager because I paid for a diagnostic that was done 2 w experience was absolutely terrible. The staff was rude and I was screamed at by the service manager because I paid for a diagnostic that was done 2 weeks ago, but they refused to give me a print out of the results. I was told they had to be “typed up first.” I don’t know how it works but I would assume that when a diagnostic is done then it is entered into the system, however, it was paid for because it was done, but, there was no documentation of the diagnostic being done. Fishy to me. But, I felt very caught up by the service manager who raised his voice to me several times, as well as the desk clerk, amidst me just trying to explain my frustration with the fact that I was told two different things by the same person in service and he gives me a completely different story. Then, to be told that I was not allowed back there. I’m disappointed I have wasted so much money there in service for it to come to this. I won’t be back and I would never recommend this place for anyone. The sales guy I worked with an another sales associate, who had nothing to do with the problem, were very kind and caring when it came to listening to me and willing to help me figure out how to fix the issues. More
by KGIBSON1020
Employees Worked With
Victor Morris, Christian McGinnis, Kathy Konemann, Shalea Motes
April 16, 2020
Loved the staff, conversation, and hospitality. The place was clean. The only suggestion I would have is to have the service department to acknowledge the vehicle coming in by making eye contact and advising was clean. The only suggestion I would have is to have the service department to acknowledge the vehicle coming in by making eye contact and advising by signal to pull in or something. It’s a little awkward when no one acknowledges you by eye contact. More
by ANGELA_02_RICH
Employees Worked With
I only dealt with two that communicated with me., Kathy Konemann, Shalea Motes
